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Trouble Showing Smart Matches
Chrystal Hornbuckle
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Hi,

I have recently been experiencing some troubles with my Family Tree Builder Program showing Smart Matches. When I add a new individual, the program shows that it has located a Smart Match. But when I click to see the results, it says that no Smart Matches were found. I had this same problem a few months ago, but it straightened out after a few days. This time the problem has been going on for nearly a week and a half.

I have the latest version of the program. What could be causing this problem?

 

Thanks,

Chrystal

Chrystal Hornbuckle
Huntsville, Alabama
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RE: Trouble Showing Smart Matches
Noam
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Hi Chrystal,

 

I am shown you do not have the latest version.

Please download it from here,

and let me know if the problem persists:

http://www.myheritage.com/FP/FamilyTreeBuilder/family_tree_builder_916_p.exe 

 

Regards,

 

Noam \ MyHeritage Team 

Noam
Israel
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3
RE: Trouble Showing Smart Matches [2]
Chrystal Hornbuckle
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Hi Noam,

I have tried using the latest version of the program, but it never works right with my computer. So I have to resort to Version 3.

Is there anyway to fix the problem just by having the version I have?

 

Thanks,

Chrystal

Chrystal Hornbuckle
Huntsville, Alabama
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4
RE: Trouble Showing Smart Matches [3]
Noam
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Hi Chrystal,

 

I see that your tree is currently not published. You could try to publish it again, and wait for calculation of new Smart Matches.

What happens when you try to use our new version?

which operating system are you using?

 

Noam 

Noam
Israel
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5
RE: Trouble Showing Smart Matches [4]
Chrystal Hornbuckle
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Hi Noam,

I will try to publish my tree back onto the site and see what happens then. I am not sure if that is what might be causing the problem, but I will let you know.

When I go to install the new version of the program, it comes up with an error saying that insufficient space is available in my drive to install it. I have made sure that there is enough room to install it, but it will still have the same error. For some reason the old version does not give me the problem,

I am using Windows Vista.

Chrystal Hornbuckle
Huntsville, Alabama
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6
RE: Trouble Showing Smart Matches [5]
Ron Anderson
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If Vista is telling you that you don't have enough space, you could have a problem with the "Restore Points".  I lost most of my hard drive because Vista was set to unlimited Restore Points.  I eventually recovered the unused space by restricting the number of Restore Points.  It should take up no more than 15% of the hard drive.  In my case it took up more than 50%.  You can download a tool called "WinDirStat" which will diagnose how much junk Vista is storing without your knowledge.
Ron Anderson
Canada
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7
RE: Trouble Showing Smart Matches [5]
Noam
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Make sure you are logged in as the administrator when you install,

and install the program in C:\, not in C:\programs

 

If you still get the message, could you send me a screen shot please?

You can send it to support(at)myheritage(dot)com 

 

Noam 

Noam
Israel
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