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Genarating a chart
Eric Dalton
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I am able to generate the charts, but the only ones I am able to see are the fan charts. Any suggestions?
Eric Dalton
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2
RE: Genarating a chart
Noam
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Hi,

 

We currently have a bug with some charts, and this is why you are not able to generate them.

Our development team is now working on fixing this problem, I will let you know as soon as it is fixed.

 

I am sorry for the inconvenience.

 

In the meanwhile, you can use a work-around and export your project to Family Tree Builder,

where the charts are working fine.

To do that, read the following FAQ post:

 

How do I convert my online tree to one I can use in Family Tree Builder?

Regards,

Noam \ MyHeritage Team 

 

Noam
Israel
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3
RE: Genarating a chart [2]
Louise Garnett
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I wouldn't say that the charts are working fine on the Family tree builder, I spent a full day yesterday, tweeking and finalizing  the family tree for a  printing of a large poster.Had pictures for every member,about 100.Our family reunion is coming up soon, and when i was pleased with the way it looked, I published it, it took from 6:00 pm till sometimes this morning to complete, and when I checked the site, it took me to the Heritage.com, looked nothing like the format I had selected, and there were no photos!! Also all the photos were gone from the Family tree ,I am not a happy camper, let me tell you!!!

Somebody better be "working on fixing the problem,I've been working on this project since March,The reunion is at the end of the month, and I still don't have the fine poster I thought I would have!!!

 

Louise Garnett
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Attachments:
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4
RE: Genarating a chart [3]
Noam
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Hi,

If you were successful in generating the chart in Family Tree Builder,

there is not need to publish it - you can save it as a PDF file in the program itself,

and then take to a local print shop to print.

 

Regardless, if you are having trouble publishing, please give me a specific example of the problem (which tree, which individual is missing information)

 

Regards

Noam \ MyHeritage Team 

Noam
Israel
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5
RE: Genarating a chart [4]
Louise Garnett
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Thanks for your response,

My original problem was from FTB site,after making my family chart,i published it so as to have it in a PDF,I can not see anywhere on that page where to save as a PDF,It took over 9 hours to finish publishing and then there were no pictures. I've since redone it using My Heritage format, but do not like it as well as the one from FTB.I don't know if you can see my sites??if so, you'll see what my frustration is coming from, all i want is to do exactly as you sugested, save in PDF and take  it to my local print shop, thanks for any help you can give me,louise

Louise Garnett
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6
RE: Genarating a chart [5]
member
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Hi Louis,

 

Please see the screen shot below for how to save the chart as a PDF file in Family Tree Builder: 

Click to view photo in full size

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7
RE: Genarating a chart [6]
Louise Garnett
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Hi Noam

Thanks a big bunch ,I feel so "schutip",Embarassed

Laughing it was there all along, and it was so easy, thanks again, louise

Louise Garnett
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8
RE: Genarating a chart [2]
Eric Dalton
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Thank you.
Eric Dalton
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