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Error Creating Family Book
Amy Ramsey
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I keep trying to create my family book and I keep getting errors.  How can you get passed the error to create the book to print?

Amy Ramsey
Toccoa, GA
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2
RE: Error Creating Family Book
Esther Weinberg
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Hi Amy, 

Thank you for writing to us.

I looked at your site, and was able to see your Family Book that you created without any difficulties.

Do you have Adobe reader properly installed on your computer?

Please download the newest version from here:

http://get.adobe.com/reader/

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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3
RE: Error Creating Family Book [2]
Amy Ramsey
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Yes I have the most up to date version on my pc.  The book that I created was a test book when I first started my tree, since then I have added alot more and would like to create a book to show at family reunions.  Now it will not let me create a new book.  Do I need to delete the old book to make a new one?
Amy Ramsey
Toccoa, GA
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4
RE: Error Creating Family Book [3]
Esther Weinberg
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Hi Amy, 

You do not need to delete an old Family Book before creating a new one.

What happens when you try to create a new Family Book on your site? Do you receive error messages?

Please let me know.

Best Regards,

Esther / MyHeritage Team  

Esther Weinberg
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5
RE: Error Creating Family Book [4]
Amy Ramsey
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Yes!!!  It says Error creating family book, please try again.  And everytime I try again, I continue to get the same message over and over and over.
Amy Ramsey
Toccoa, GA
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6
RE: Error Creating Family Book [5]
Esther Weinberg
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Hi Amy, 

Thank you for describing the error to me.

This is a bug that we are aware of, where the family book generates an error from the family site.

We are working on a fix for this bug, and hope to have one in the near future.

We apologize for the inconvenience.

Best Regards,

Esther / MyHeritage Team  

Esther Weinberg
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