Firstly, we are sorry for not responding earlier. Please note that we provide priority support for our Premium and Premium Plus users, and still try and respond to all of our users as soon as possible.
Regarding the problem that you are having with the statistics; can you please give me a couple examples of people that you have added residence or place information for, and you cannot see their information updated in the statistics?
I also have the same problem. All the locations that I have entered show up on my map on FTB (births, deaths, residences).
But only some of these actually show up on the Family Site. I can't be sure, but I think everything I have entered for Birth Locations and Death Locations shows up on the family site. However, I know that not everything for Residence Location shows up on the site.
Currently on the family site the only countries that show up under the " Residence Map" are India, USA, Vatican, and Qatar. However, in FTB I have entered Canada, Saudi Arabia, Kuwait, and UAE as residences as well. They all show up on the map within FTB, but not on the family site.
I just read your responses below and now see that I misunderstood the "places of residence" map. I had thought that it was actually based on what I entered in the "Contact" section of FTB. Now I see it is based on what the site members put as their location.
Sorry for the misunderstanding and thanks for your help.
thanks for getting back to me. I think I may have resolved the issue of places of birth & death - the problem seems to be that several of my family were born in Eire and this is not showing up on the stats - Eire is notpart of the UK!
I still don't see where to add residence information however - none of the drop-down facts boxes seem suitable - yet when I click on info for my husband on the home page, for example, his place of residence is shown, incorrectly, as the UK (he lives in Spain) and I can't see anywhere to edit this information!
I have no problem with my place of residence - it's other family members that I wish to add so that their place of residence shows in the stats.
I now see that there is the option to add addresses on the site members page for some, but not all, of the members, and in the case of my husband I can find no way to edit his address so that it is shown correctly!
Also - I still don't see how to enter places of residence for family members that are not site members (I do not have email addresses for everyone).
Regarding the family members born in Eire, they include my parents John Smith and Mary (Maisie) Heaney, his three siblings, her nine siblings and my grandparents various others
Let me explain to you the way that the residence information works:
When you (the site manager) are logged into your own site, you can go to Home > Site Members and there you will see the option to enter an address (or edit it under 'more') for site members that have not yet ever visited your site. Next to your own name, under 'more', you will also be able to edit your own address.
You cannot edit the address of any of your site members that have already visited your site. They will have to edit their own address. They can do that by logging into their account, going to your site (that they are a member of) and going to Home > Site Members. Next to their own name, they will see the option under 'more'.
Regarding the second issue, we are looking into it.