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Importing GEDCOM file onto website is missing photos
member
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HiWe build a large (450 ) tree (Immersive Family Tree) online, many with photos. The Family Tree Builder software finally arrived (snail mail!). It seemed like the software was a good way to manage the tree, so I exported the online immersive tree to a GEDCOM file, and imported it into Tree Builder. It opened just fine, including the photos. I then published it back to the website, and it created a new online tree. So, not wanting a duplicate tree, I deleted the original one.I then realised – too late – that “site members” cannot amend online a tree published by Tree Builder, which is no good for us, as our tree is a collective effort. Perhaps there is a setting that allows this that I could not find on the site. I then started feeling insecure about whether changes made online would be synced in Tree Builder and visa versa. So decided to reinstate the original immersive tree and not use Tree Builder until I know more about it.I then used the online import GEDCOM facility to import the same GEDCOM file I originally exported. It opened it fine but is now missing the photos. Disaster!Why is this? Tree Builder imports the same GEDCOM file and it includes photos – why does the website not do the same? Am I missing a step?If, so some reason, the online GEDCOM import function excludes photos, is it possible for you to UNDELETE the original immersive tree? My website is http://www.myheritage.com/site-5532222/wicht-hofmeyr-extended-family and the now sorely missed original tree had the name “Wicht/Hofmeyr et al”Please help me out of my misery. David.
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2
RE: Importing GEDCOM file onto website is missing photos
Kim Hill
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Hi David

I do hope they can help you. as when I downloaded was told that it wouldn't transfer photos and I had to do the photos manually .

A bit time consuming but eventally did it

Kim

Kim Hill
United Kingdom
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3
RE: Importing GEDCOM file onto website is missing photos [2]
member
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Ouch! Manually will take days and days! It seems to the import Gedcom engine on MyHeritage site needs to enhanced. Thanks for your update.
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4
RE: Importing GEDCOM file onto website is missing photos [3]
Rhianna W
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Hi David,

I notice you now have two family trees on your family site and neither of them were published from Family Tree Builder.

Do you still need us to fix your tree for you? 

Let me know.

 

Jaiel

Rhianna W
Tel Aviv, Israel
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5
RE: Importing GEDCOM file onto website is missing photos [4]
member
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Yes. Please. I am hoping there you can find a a way to import the gedcom file onto the site so that it INCLUDES the photos embedded in the gedcom file. The file starting with gtas... is the original one that I am hoping to fix. Let me know if I should send you the degcom file.

 Many thanks.

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6
RE: Importing GEDCOM file onto website is missing photos [5]
Rhianna W
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What I need you to do is publish your tree from Family Tree Builder. The tree that has photos in it.

After you have done this, we will make the FTB tree editable online.

Let me know when you've published the tree and I'll have the team change it for you.

 

Rhianna W
Tel Aviv, Israel
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7
RE: Importing GEDCOM file onto website is missing photos [6]
member
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Fabulous! You have made my day!

 I published and have not deleted the others - yet - until we get the new one editable online. The one I want to retain is called "Wicht Hofmeyr and Family".  I will eventually delete the other two.

Once it is made editable online, I presume I should NOT make changes using Tree Builder and republish, as this would presumably:

1. wipe out all changes made online

2. render in uneditable online again

Is this correct? 

Thank you for you help 

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8
RE: Importing GEDCOM file onto website is missing photos [7]
Rhianna W
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Your assumption is correct. 

After we make the tree editable online you should discontinue using Family Tree Builder. You should only edit online after we make the change.

Just to clarify, the tree to make editable is  "Wicht Hofmeyr and Family" with 416 people in it, not the "Wicht Hofmeyr and Extended Family 2" tree with 468 people in it. Is that correct?

Rhianna W
Tel Aviv, Israel
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9
RE: Importing GEDCOM file onto website is missing photos [8]
member
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Thanks Jaiel.

Correct. We will keep the Wicht Hofmeyr & Family (416) and delete the rest.

 Thank you for staying on this one until solution is found. 

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10
RE: Importing GEDCOM file onto website is missing photos [8]
Rhianna W
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In any case, to be sure I asked the team to change both of your FTB trees to trees that can be edited online. 

This has now been done. You can choose which tree you want to keep and delete the others.

:) 

Rhianna W
Tel Aviv, Israel
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11
RE: Importing GEDCOM file onto website is missing photos
Rhianna W
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Hi David,

I'm sorry to hear about your tree! I'll check with the team and see if we can fix it for you as soon as possible.

It's great to hear you and your family enjoy using MyHeritage.com. We'll get this matter taken care of so you can continue to work on your tree. 

Sincerely,

Jaiel 

Rhianna W
Tel Aviv, Israel
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