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1
Smart Matches disappear and then program freezes
Elisha Brady
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On one side of my family, I have a large number of smart matches according to the overview page (some members have as many as 249 matches), but when I click on the name, it claims there are no matches. Then it erases all the matches for all the family members, even the ones I've already confirmed. After that, the program starts running at 300,000K (according to the windows task manager processes tab) and freezes my entire computer.

 What is going on, and how do I fix it?

Elisha Brady
San Jose, CA
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2
RE: Smart Matches disappear and then program freezes
Tomáš Pažourek
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First, have you latest version of FTB 4.0.0.916

If not, here is link

http://www.myheritage.com/FP/FamilyTreeBuilder/family_tree_builder_916_p.exe

 

Tomáš Pažourek
Brno
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3
RE: Smart Matches disappear and then program freezes
member
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I HAVE THE SAME PROBLEM AND THE SAME QUESTION.
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4
RE: Smart Matches disappear and then program freezes [2]
Noam
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Please install our latest version from the link above.

If you keep having trouble, let me know.

Regards

Noam \ MyHeritage Team 

Noam
Israel
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5
RE: Smart Matches disappear and then program freezes [3]
Elisha Brady
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I have the newest version, that was actually the first thing I checked when I started having problems.

 

*edit*

So I did notice a pattern: The program freezes whenever it autosaves or it saves after it recalculates Smart Matches.

Elisha Brady
San Jose, CA
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6
RE: Smart Matches disappear and then program freezes [4]
Noam
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Hi Elisha,

 

Please send your project to me, at support(at)myheritage(dot)com.

you can find the zedcom file of your project here:

My Documents \ My Heritage \ (your project name ) \ Database

 

Please let me know which operating system you are using as well.

Regards

Noam \ MyHeritage Team 

Noam
Israel
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7
RE: Smart Matches disappear and then program freezes [5]
Amber Martin
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My program, and my entire computer freezes if I try to upload pictures or do smart matches.  I made sure I have the newest version, I've changed my default internet browser to IE from Mozilla, I even did a system check on my entire computer. 

 I don't know what else I can do.

 I'm sending you my project.  Please help. 

I would be interested in upgrading my account in the future, but not as long as I'm having this issue with this version of the program.

 Thank you so much for your help!!  Amber Martin

 

Amber Martin
Brunswick, GA
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8
RE: Smart Matches disappear and then program freezes [6]
member
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I have sent you an email regarding this issue. 
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9
RE: Smart Matches disappear and then program freezes [7]
Benjamin Trigg
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Noam, 

I, too, am having the problem w/ Smart Matches disappearing / app freezing.  I'm using Win7 and have made the modifications suggested at http://windows.microsoft.com/en-US/windows7/Change-Data-Execution-Prevention-settings.

Thanks in advance for your assistance! 

Benjamin Trigg
Seattle, WA
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10
RE: Smart Matches disappear and then program freezes [8]
Noam
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Hi Benjamin,

 

Could you please give me some more details?

what exactly are you doing begfore FTB freezes? do you get an error message?

Is it possible that you have an Anti-Virus or Firwall which is blocking Family Tree Builder?

 

Regards,

 

Noam / MyHeritage Team 

Noam
Israel
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