On one side of my family, I have a large number of smart matches according to the overview page (some members have as many as 249 matches), but when I click on the name, it claims there are no matches. Then it erases all the matches for all the family members, even the ones I've already confirmed. After that, the program starts running at 300,000K (according to the windows task manager processes tab) and freezes my entire computer.
My program, and my entire computer freezes if I try to upload pictures or do smart matches. I made sure I have the newest version, I've changed my default internet browser to IE from Mozilla, I even did a system check on my entire computer.
I don't know what else I can do.
I'm sending you my project. Please help.
I would be interested in upgrading my account in the future, but not as long as I'm having this issue with this version of the program.
I, too, am having the problem w/ Smart Matches disappearing / app freezing. I'm using Win7 and have made the modifications suggested at http://windows.microsoft.com/en-US/windows7/Change-Data-Execution-Prevention-settings.