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whole family tree deleted.
james nigh
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true... i didn't log in for 6 months but i spent 3 years getting family history and just checked in the other day and it's back down to me and my parents. that's all.

WHAT THE DEUCE?! I FEEL LIKE I OUGHTTA SUE SOMEONE!!!

james nigh
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2
RE: whole family tree deleted.
Noam
- Close

Hi James,

 

I am shown that you have 2 Family Sites registered under this email address,

both with very small trees.

We never delete data, unless being asked to by the site manager,

so I would like to try and help you find the lost tree.

 

Is it possible that you have another family site registered under a different email address?

do you have an email we sent you in the past regarding this family site?

if you don't want to post the email address in the forums,

you can write to me at support(at)myheritage(dot)com,

and I will answer you over email.

 

Regards,

Noam \ MyHeritage

 

P.S. After you send the email, please post a comment here, so that I will know to look for it.  

Noam
Israel
- Reply
3
RE: whole family tree deleted. [2]
james nigh
- Close
Noam wrote:

Hi James,

 

I am shown that you have 2 Family Sites registered under this email address,

both with very small trees.

We never delete data, unless being asked to by the site manager,

so I would like to try and help you find the lost tree.

 

Is it possible that you have another family site registered under a different email address?

do you have an email we sent you in the past regarding this family site?

if you don't want to post the email address in the forums,

you can write to me at support(at)myheritage(dot)com,

and I will answer you over email.

 

Regards,

Noam MyHeritage

 

P.S. After you send the email, please post a comment here, so that I will know to look for it.  

how do i access this alleged 2nd family site? maybe same of what i have is there...
james nigh
- Reply
4
RE: whole family tree deleted. [3]
Noam
- Close

Like I said,

In order to help you find the site,

I will need your other email address,

or the site's address,

or an email address of a member of that site.

 

Is it possible that you built that tree using our program, Family Tree Builder?

 

Noam.  

Noam
Israel
- Reply
5
RE: whole family tree deleted. [4]
james nigh
- Close
another address iut might be under is paradive@netscape.com
james nigh
- Reply
6
RE: whole family tree deleted. [4]
james nigh
- Close

i am the only member of it.

felo.de.sade@gmail.com

or it may be under xuvetyn@msn.com. if that's stil not it (i may have forgotten what email address i was using at the time) , isn't there a security question or something?

james nigh
- Reply
7
RE: whole family tree deleted. [5]
Noam
- Close

Unfortunately you did not sign up with any of those addresses.

 

It is not that I don't believe you, I need some identification to find the site in our database.

Perhaps you remember the Family Site's name?

Did you save an email you received from us regarding that site?

 

Is it possible that you built the tree on your computer, using Family Tree Builder?

is so, it will be in My Documents \ My Heritage \ (your project name)

 

Regards,

Noam 

Noam
Israel
- Reply
8
RE: whole family tree deleted. [6]
james nigh
- Close

the site's name was simply "nigh" (the version existing now, only having me and my parents is the one that i'm pretty sure everything was deleted from. i had it going back 5 or 6 generations. not a small feat for my family)..

unfortunately, it was about 2 computers ago.

i thought you said there were 2...

james nigh
- Reply
9
RE: whole family tree deleted. [7]
Noam
- Close

I went through all of the Family Sites named night, 

which are registered under James Night,

but could find only the two I've mentioned before:  

 

siteae3d3684i7cxyj64147.myheritage.com

 

siteea5d3684gxuv4584545.myheritage.com 

 

Do you remember if you built the site online, or in our program, Family Tree Builder?

 

Noam.  

Noam
Israel
- Reply
10
RE: whole family tree deleted. [8]
james nigh
- Close
so the question is: how do i delete siteae3d3684i7cxyj64147.myheritage.com and get it to default to siteea5d3684gxuv4584545.myheritage.com?
james nigh
- Reply
11
RE: whole family tree deleted. [8]
james nigh
- Close
so the question is: how do i delete: siteae3d3684i7cxyj64147.myheritage.com and get it to default to siteea5d3684gxuv4584545.myheritage.com?
james nigh
- Reply
12
RE: whole family tree deleted. [9]
Noam
- Close

I have deleted it for you.

Noam.  

Noam
Israel
- Reply
13
RE: whole family tree deleted. [10]
james nigh
- Close

thank you..

FYI, totally unrelated but... i started doing some geneology but when i went to search the database (in which i was asked to install a Java applet) it threw back an error about the certificate of SearchApplet.

james nigh
- Reply
14
RE: whole family tree deleted. [11]
Noam
- Close
The Online search only works with IE.

Is that the browser you are using?

 

Noam.  

Noam
Israel
- Reply
15
RE: whole family tree deleted. [12]
james nigh
- Close

oh. i'm using Firefox.

my bad.

james nigh
- Reply
16
RE: whole family tree deleted. [8]
james nigh
- Close

whoa whoa whoa!

siteea5d3684gxuv4584545.myheritage.com is the right one! THANK YOU!

james nigh
- Reply
17
RE: whole family tree deleted. [8]
james nigh
- Close

uh, it's not Night.

it's Nigh.

james nigh
- Reply
 
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