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Runtime error - cannot launch program - will reinstall delete my work?
Andrea Roth
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Hi,

I just started using this yesterday, sat down with my parents and input a TON of stuff.  Today I went to open the program and I get

Runtime error!

Program: C:...........................

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information

 

 

So what do I do?  If I reinstall the program, will it erase the project that I started yesterday?

Thanks,

Andrea 

Andrea Roth
Sutherlin, OR
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RE: Runtime error - cannot launch program - will reinstall delete my work?
Andrea Roth
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No answer from anyone here... but I reinstalled and the program didn't get deleted.  I will be sure to backup my projects just in case.  Like the software - started adding pictures.  Hope it will continue to be good for my needs since its free :)
Andrea Roth
Sutherlin, OR
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3
RE: Runtime error - cannot launch program - will reinstall delete my work? [2]
Jennifer Jolly
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my computer is doing this to and if i reinstall it it works while i have that window open but when i close it and reopen it it crashes again.  Not sure how to fix it and i dont plan on reinstalling it everytime i want to use it.  I guess I will be buying one after all.

Jennifer

Jennifer Jolly
Virginia
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4
RE: Runtime error - cannot launch program - will reinstall delete my work? [3]
Lora KoenHemsi
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Hi,

What operating system are you working on?

 If you use Vista, try logging in as Administrator and see if that makes a difference. If you still have troubles, you can uninstall and then reinstall the program. When you reinstall save the .exe file anywhere EXCEPT in Program Files. There are known issues with privileges in Vista which affect many programs (not only Family Tree Builder) and one easy work around is to save the program in a different place on your computer rather than in Program Files. 

Uninstalling and reinstalling will not affect your family tree as the tree itself is saved as a separate file on your computer in MyDocuments/MyHeritage/name of tree/Database Let me know if this information helps you?

 

Lora KoenHemsi
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5
RE: Runtime error - cannot launch program - will reinstall delete my work? [4]
Jennifer Jolly
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That worked.  Thanks so much...i can not wait til the new OS is out.  It never dawned on me that, that could be the problem.  Thanks so much for all your help.  Jennifer
Jennifer Jolly
Virginia
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