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Unable to log in
Deleted member
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I've had to create this fake profile to post here, because I am no longer able to log into my account.

 My email address contains a , which MyHeritage now considers an invalid character. It is not, as I'm getting, and always has, emails from MyHeritage just fine.

 About a month ago I sent a support request, which has gone unanswered. I sent another one today, and decided to post here to see if that's a better venue for bugs.

 Nils

Deleted member
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RE: Unable to log in
Noam
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Hi Nils,

 

Could you please give me your email address so that I can investigate it?

send it to support(at)myheritage(dot)com.

 

after you do, post a comment here, so i'll know you've sent it.

Regards

Noam \ MyHeritage Team 

Noam
Israel
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RE: Unable to log in [2]
Deleted member
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I've already done that twice now from your support page:

http://www.myheritage.com/contact-support

Does the support page not work?

Deleted member
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4
RE: Unable to log in [3]
Rhianna W
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We have an anti spam system in place that will not allow signing up/logging in with email addresses that contain words like "spam", "junk" or curse words. We do this as a precautionary measure to prevent spammers from polluting the system and protect our users privacy.

You can write to support directly through your inbox rather than using the contact form at MyHeritage.com. The mail will reach us then.

 

Rhianna W
Tel Aviv, Israel
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RE: Unable to log in [4]
Deleted member
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You you please confirm that my email has been received? I have no indication that anything is being done to let me log in.
Deleted member
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6
RE: Unable to log in [5]
Noam
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We received the email, I have replied it. 

 

Regards,

Noam \ MyHeritage Team.  

Noam
Israel
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7
RE: Unable to log in [4]
Deleted member
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Ok, done.

 Thanks.

Deleted member
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