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Dual monitor setup
Derrick Ashby
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I have a PC running Windows 7 and a PC running Linux with a Windows 7 virtual machine. They both share a dual monitor setup via a KVM switch. I started off installing the MyHeritage software in the virtual Windows machine, and only installed on the native Windows machine to check whether "Smart Research" ran faster on it.  It didn't seem to.  On the native Windows 7 machine, where Windows has access to both monitors the MyHeritage software tries to spread its window across both monitors, and ignores any mouse clicks on the second monitor.  When I start up Smart research on the left hand side of the screen displays, which means I lose the two columns on the right, and the scroll bar.  I can get all four columns onto the one screen by draggging the columns narrower, but they don't stay that way.  The same thing happens in the Photos page.  I haven't come across any other piece of software that behaves like this with dual monitors.  I think I'm stuck with using it on the virtual machine.

On the subject of "Smart Research", is there any advantage in running it to completion? So far I've got about half way through my tree of 240 or so people and it's taken 3 days, and I'd estimate that a good deal more than 75% of all the matches it's found are false ones.  What does it do once it's finished?

 

Derrick Ashby
Australia
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2
RE: Dual monitor setup
Noam
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Hi,

Family Tree Builder does not work well with two monitors. We are aware of this bug,

it will be fixed in one of our future updates. I will notify you when it is fixed.

 

As for Smart Research - if you let it finish, it will go through every individual in your tree, and present the results.

You can also use Smart Matches, and the online research page to find out more about your family:

http://www.myheritage.com/research

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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3
RE: Dual monitor setup [2]
Derrick Ashby
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Thanks for the reply re dual monitors not working well with your software.  I  have had absolutely no success with Smart Research.  I've run the program on three different PCs.  On the Windows XP machine which has 2 GB of RAM I got Out of memory messages almost immediately.  On my Windows 7 virtual machine that is running on a Linux host using VirtualBox (there is 1 GB RAM available to the machine) researching the entire tree has never comnpleted - at one stage it got as far as looking at every individual in the tree, completing some of them, but most were stuck at 99%.  This took several days, at the end of which the program crashed and all research was lost.  The program has crashed several times at varying degrees of comnpletion.  I've recently been monitoring the process using Process Hacker, and I've found that the memory size of MyHeritage.com continually increases during the research process, and does so even now I have started a new tree that includes only two individuals!  On other occasions Process Hacker reports that CPU activity for the research process has ceased, but reports continuing I/O activity.  On those occasions restarting the research often leads to a crash, with all research lost, but at other times successfully kicks off further research.
Derrick Ashby
Australia
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4
RE: Dual monitor setup [3]
Noam
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Hi Derrick,

 

Thank you for your detailed feedback.

We have already fixed this 'no memory' bug in the next version of Family Tree Builder.

The current version sometimes increases the use of memory until all of it is used up. 

The new version will be tested and released in a few weeks. I will send you an email personally when it is.

In the meanwhile, I suggest you stop using Smart Research. Let me know if you are unable to stop it, I will help you.

I am sorry for the inconvenience.  

Regards,

Noam 

Noam
Israel
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5
RE: Dual monitor setup [4]
Scott Campbell
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Hi,

When will the new version be released? I've done a few updates and the program has started hanging and not responding which is starting to be annoying.

Scott Campbell
Australia
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6
RE: Dual monitor setup [5]
Noam
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Hi,

 

 

 

We should have a Beta version ready by the end of the month.

 

In the meanwhile, you can try to use a workaround:

 

Please close FTB,

 

 

 

Find your main.cfg file, which is found in

 

Programfiles\Myheritage\Cfg\main.cfg

 

Unless you use Vista or Windows 7, in which case it will be here:

 

 

 

C:\Users\(your user name)\AppData\Roaming\MyHeritage\Cfg

 

 

Edit the file with note pad,

 

And edit this line:

 

 

 

"SmartResearch","MaxConcurrentRequests",I,"5"

 

change it from 5 to 1. 

 

Save the file, and re-open FTB.

 

 

If that doesn't help, you can change the parameter to 0, which will disable Smart Research completely. 

 

 

Noam \ MyHeritage Team 

 

Noam
Israel
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7
RE: Dual monitor setup [6]
Pascal Cranshoff
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Hello,

New version is now long time done, and still problem with 2 monitors

if i put the program in full screen (FTB 5.1.0.5309) it goes not full on one screen in but take the second one to,

but there is nothing showed into the 2d screen ftb window, i must stay with the program in window mode and manually

expend it with the corner and keep distance from the top limit screen (Win7 64b spk1)

use the  reshearch on all the three is non sence, especially if we got a lot of entries, and it seams to not really give resultat, exemple, i got one persone that is linked and recognise thru smart Matches but when i make a reschearch on this one only, it doesn't give anny resultat !!??

Regards,

Pascal Cranshoff
Berchem Sainte Agathe, Belgique
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8
RE: Dual monitor setup [7]
Noam
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Hi Pascal,

 

The 2 minitors issue is still a problem, I hope it will be fixed in a future version.

 

There is no connection between Smart Matches and Smart Research.

 

The first finds matches with other trees in MyHeritage, and the second looks for the relevant name in a list of about a 100 databases, which are not related to MyHeritage.

 

Regards,

 

Noam

Noam
Israel
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