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photo handling error
danien beets
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When ever I go to the photo area of family tree builder 2.0 I get nothing but errors.

detect.exe failed to load.....  Also no picture is visible, If I try to 'view' a picture the 'myheritage image viewer' says  failed to load image.

I only have 3 images loaded, all jpgs.  family tree is only 150 persons.

 Any help is appreciated.

danien beets
Australia
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2
RE: photo handling error
Lora KoenHemsi
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Hi Danien,

Are you using Vista?

 If yes, please login as the Administrator and please let me know of the outcome. 

 

If you still face problems , please try installing FTB on you C drive somewhere other than Program Files. After doing this, try to work with FTB.

Hope this helps.

If not please do not hesitate to ask again :)

Lora KoenHemsi
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3
RE: photo handling error [2]
Shine Bright
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Hi,

I'm getting the same error "Falied to load image" when trying to view the photos. (the slideshow however runs ok)

 I'm using Windows XP, SP3. FTB is installed on C, outside Program File

Any suggestions?

Shine Bright
Moldova
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4
RE: photo handling error [3]
Noam
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Hi,

Does this happen with every photo, or just some of the photos?

Which version of FTB are you using ?

You can check that in the Help > About menu, you will see the number written in the top of the window.

 

Regards,

Noam \ MyHeritage 

Noam
Israel
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5
RE: photo handling error [4]
Shine Bright
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All photos aren't viewable neither before importing nor after.

 The version is 4.0.0.8.9.7

 P.S. It is disappointing that the actual tree (all-in-one chart) is premuim only.

Shine Bright
Moldova
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6
RE: photo handling error [5]
Noam
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Hi Shine,

 

Does this happen when you add photo through the Tree section, or through the photos section, or both?

 

Please try to install the following older version of the program.

 This will not only give you a temporary workaround until we fix this, but will also help us pinpoint the problem if this is a recently added problem. 

 

http://www.myheritage.com/FP/FamilyTreeBuilder/FTB820.exe 

Please let me know if this helps. 

 

Noam

 

P.S You can generate multiple Descendants charts, one for each of your ancestors, or a Close Family Chart, for free. The All in One chart is a Premium feature which puts your whole tree in one chart. If you decide to upgrade, you will be able to use this feature, along with other Premium features like Smart Research, and Smart Matches merge.  

 

Noam
Israel
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7
RE: photo handling error [6]
Rasmus Raahauge Jensen
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Hi, 

I get the same problem. However, it is only with pictures that are not personal photoes. That is to say that that I AM allowed to load images that are meant to appear as thumbnail for the person in the Tree View.

Those photos load in jpeg format. If I try to add a jpeg format in a persons Photos View window I get nothing - "failed to load image".

 I have been working around this problem by converting to word documents, but this is not the best solution I am sure.

 I am using the 4.0.0.916 Version of FTB.

Any ideas?

Rasmus Raahauge Jensen
Danmark
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8
RE: photo handling error [7]
Noam
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Hi, 

Please send an email to support(at)myheritage(dot)com,

write which operating system you are using,

and attach one of the JPG files which are problematic,

And I will look into it.

Regards,

Noam \ MyHeritage 

Noam
Israel
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