One of the members of my myheritage.com  family site "Out of the Past" is unable to log in. She enters her password and the next page that comes up is completely white. She is the only member of my site that receieves this error.  She has sent password requests and yes, her password is right. I told her to make sure she was typing it as wrtten because I am not sure if it is case sensitive and she is still unable to access the site. This has been going on for well over a month now.  Being older, she is very computer nervous and timid about asking for herself. 

Is there anything I can tell her to do to remedy the situation and allow her access?