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Email Notifications language changing
Tom Jose Kallarackal
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Some months ago several members of my family site (including myself) starting getting our email notifications in Arabic. No one in my family speaks Arabic and as far as I knew no one had changed their settings from English to Arabic. I was able to change my settings back to English on my account, by most of my family members are not at all good with computers. I was able to find out many of the members who had this problem, gave these member names (and their email addresses) to customer support, and they were able to change all of these members' language settings back to English.

The problem is that there may have been other members whose language settings were also changed to Arabic who never let me know. So then these members' notifications would still be in Arabic (or maybe some other language).

Well today my mother (her account was one of those affected, but was changed back to English) got her even notification email in Arabic once again. So whatever problem caused the lanuage switch several months ago just happened again (at least to my mom... who knows how many members have been affected... I got my notification today in English).

Do you know what the problem is? And is there anyway for you to go through and make sure all the members of my family site have their language set to English? No one in my family speaks Arabic.

Several members only use the site for their birthday/event notification emails (they don't actually visit the site often if at all). Please let me know if you can fix this and what the problem is. Thank you.

Tom Jose Kallarackal
Germantown, MD
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RE: Email Notifications language changing
Noam
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Hi Tom,

 

I made sure that all 82 members will receive emails in English.

We had some language mix-up in the past, but it is solved now.

You mother's profile might have been changed last time we had this issue.

 

Please let me know if you get any further complaint, and I will investigate.

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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RE: Email Notifications language changing [2]
Tom Jose Kallarackal
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Thanks alot for the quick reply and fix-up!
Tom Jose Kallarackal
Germantown, MD
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