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can`t see tje names of my relatives - family at the home page
Kirsten Marie Andersen
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Hello

 

I`m new at this site. I wonder why I can`t see the names of my famyly at my homepage - at the computer and the myheritage program I can see them all.

Kirsten Marie Andersen
Denmark
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2
RE: can`t see tje names of my relatives - family at the home page
Lora KoenHemsi
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Hi Kirsten,

I hope you are enjoying using our site!

If you cannot view your name on your home page and can view it on FTB, go to www.myheritage.com log out and log in again.

Then you should be able to see the names that you entered.

Please contact support if you face further problems.

Lora/MyHeritage team

Lora KoenHemsi
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3
RE: can`t see tje names of my relatives - family at the home page [2]
Kirsten Marie Andersen
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IOK I see my name - but nobody else names, it is impossible til se the names of all my relatives, I only see the day of birth - or death - no names. I don`t understand, at the myheritage program at myt computer everything is OK, I have tryed to log out and in again at myheritage.com  without any help

 

Kirsten

Kirsten Marie Andersen
Denmark
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4
RE: can`t see tje names of my relatives - family at the home page [3]
Odd Roar Melhus
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Try to change to Norwegian languge before you log in.
Odd Roar Melhus
Trondheim, Norge
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5
RE: can`t see tje names of my relatives - family at the home page [3]
Rhianna W
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Hi dear,

I took a look at your family site and was able to see all the names in your tree just fine.

When you log on, do you see "Welcome, Kirsten" in the upper right hand corner of the screen? Are you sure you are logging in with the correct email address?

Where you see only birth, death dates, etc. is the family tree page? (I see you have many very fine trees on your family tree page!)

 

Rhianna W
Tel Aviv, Israel
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6
RE: can`t see tje names of my relatives - family at the home page [4]
Henrik norgaard
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HI there, thanks for a nice free programme and site. but i'm experiencing the same problem - no names of my family tree anywere on my heritage site (3D tree, stats ect), I'm able to log on and off from family tree builder or from heritage.com. I can acces my photos and delete my upload etc so the username and Psw is correct. Still I see no names. Funny cause I've uploaded  and subsequently deleted my family tree previously (before last FTB upgrade) and then everything worked fine.

yours.

 

Henrik

Henrik norgaard
Denmark
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7
RE: can`t see tje names of my relatives - family at the home page [5]
Odd Roar Melhus
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Hi. I found an solution to my problem, I changed to Norwegian language and then all the names came up!
Odd Roar Melhus
Trondheim, Norge
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8
RE: can`t see tje names of my relatives - family at the home page [5]
Odd Roar Melhus
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Hi Henrik.

I have just joined My Heritage and I have the same problem as you. Have you found any way to solve this problem?

ORM

Odd Roar Melhus
Trondheim, Norge
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9
RE: can`t see tje names of my relatives - family at the home page [6]
Henrik norgaard
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No- even if I set the family project to english in my FTB, when it is uploaded, the language is recorded as "english, danish" in the MyHeritage programme. I too suspect the problem has to do with language settings. However, in MyHeritage, settings allow Norwegian and Swedish but not Danish as preferred language, so I cant change the web version of my family into danish.

regards, Henrik

Henrik norgaard
Denmark
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10
RE: can`t see tje names of my relatives - family at the home page [7]
Odd Roar Melhus
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Hello. I just found out what's wrong. When you add or edit a person you have to write it on the english side and the "danish" side. It's a lot of work to do this but the progam lerans the traslation and that makes it easier. you can see it when the arrows gets black. See attatched file!

I think this probleme happened because I forgot to put in English as secondary languge when I started to use the program.

Regards ORM

 

Odd Roar Melhus
Trondheim, Norge
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11
RE: can`t see tje names of my relatives - family at the home page [8]
Henrik norgaard
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Tusind tak, ORM. That solved my problem as well. I had to save the FTB project as an English version, and re-enter all names in the tree. Now everything is displayed at the web version too. Not a very elegant workaround but effective.  Thanks

Henrik norgaard
Denmark
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12
RE: can`t see tje names of my relatives - family at the home page [7]
Odd Roar Melhus
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Hi. Try to change to Norwegian before you log on. Norsk er vel nemt at forstaa!

 

Odd Roar Melhus
Trondheim, Norge
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13
RE: can`t see tje names of my relatives - family at the home page [5]
Deleted member
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Hi everybody!

I have the same problem. I can't see the names of my familytree. Everything is gone!!!! That is really funny, because the persons having this problem all live in Denmark. Without informations is my familiytree not really interesting  for the rest of my family and members!Undecided

Thanks and bye

Lucy

Deleted member
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