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Face Recognition, blank screen after downloading photo!
Tamara Poole
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Ok, i am having the same problem as several others... everytime i download a photo, i get a blank screen afterwards...i have tried several different photos, and yes they were just "head" shots....i have checked my browsers to make sure they were enabled...and i have updated my flash 9. I have done everything correct, but still no results...so if anyone knows how to fix this or has any suggestions, please let me know! Thanks. I would really like to enjoy this site, and it kinda sucks already being dissatisfied on my first day of using it....
Tamara Poole
London, KY
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RE: Face Recognition, blank screen after downloading photo!
Rhianna W
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Hi there,

For clarity's sake, tell me, are you getting no matches (a blank celebrity 'card') or is the screen just white?

Another option I can suggest is to try a different web browser.

Keep me posted...

Rhianna W
Tel Aviv, Israel
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RE: Face Recognition, blank screen after downloading photo! [2]
Tamara Poole
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hello... afterwards my screen is just white and i see nothing but the box where something should be.... how exactly do i change my browser? Thanks for responding to my question!
Tamara Poole
London, KY
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4
RE: Face Recognition, blank screen after downloading photo! [3]
Rhianna W
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Hi Dear,

1. Let's make sure cookies are enabled in your browser.

Go to 'Tools' -> 'Internet Options' -> 'Privacy' -> 'Advanced'

If cookies ARE enabled, there will be a greyed out area where you will see 'First Party cookies' and 'Third Party cookies' ALLOWED.

If cookies are NOT enabled, click the boxes that say 'ALLOWED'.

Next, delete your temporary internet files and try running Face Recognition again.

2. Your web browser is most likely either Internet Explorer or Mozilla Firefox.  If you are using IE, you can change to Firefox and try using Face Recognition again.

To download Firefox, click here: http://www.mozilla.com/en-US/firefox/

Let me know that everything worked out okay.

Best Regards

Rhianna W
Tel Aviv, Israel
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