I've tried to invite several family members to join my site. My aunt says every time she clicks the link in the invitation email, it prompts a small download, and it looks like a snapshot of the site, but the join button is nonfunctional. I tried to recreate the problem by inviting myself via a different email address, but when i click the link, it tells me I am the admin. Does anyone know what's going on?
Is your aunt the only one having troubles with joining through the invitation you've sent her?
The first thing you can do is send her a plain text email. You'll need to go to her member profile on your family site (you'll see her listed as an invitee) and delete her invitation - don't re-invite her.
Then go ahead and create a new plain text invitation and send it to your aunt.
This should take care of the problem - will you let me know how things turned out?
Thanks for your response! I have resent using text only, so we shall see how it goes. I don't know if the rest of the family is having problems, none of thewm have let me know of any, but they're not registered yet either.
