Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Invitee registration problems
sherry young
- Close
I've tried to invite several family members to join my site. My aunt says every time she clicks the link in the invitation email, it prompts a small download, and it looks like a snapshot of the site, but the join button is nonfunctional. I tried to recreate the problem by inviting myself via a different email address, but when i click the link, it tells me I am the admin. Does anyone know what's going on?
sherry young
Roe, AR
- Reply
2
RE: Invitee registration problems
Rhianna W
- Close

Is your aunt the only one having troubles with joining through the invitation you've sent her?

The first thing you can do is send her a plain text email. You'll need to go to her member profile on your family site (you'll see her listed as an invitee) and delete her invitation - don't re-invite her.

 Then go ahead and create a new plain text invitation and send it to your aunt. 

 This should take care of the problem - will you let me know how things turned out?

Thanks 

Rhianna W
Tel Aviv, Israel
- Reply
3
RE: Invitee registration problems [2]
sherry young
- Close
Thanks for your response! I have resent using text only, so we shall see how it goes. I don't know if the rest of the family is having problems, none of thewm have let me know of any, but they're not registered yet either.
sherry young
Roe, AR
- Reply
 
Loading...
Loading...