Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Where to look for information about MyHeritage Research
Sticky post
member
- Close

Frequently asked questions about MyHeritage Research

How it works

Search tips

 

- Reply
2
RE: Where to look for information about MyHeritage Research
Jo Kotylak
- Close
Personally I think it a great idea, but even at a quick look I have 2 major problems with it.  1.  The light grey font on a white back ground, unless you have young perfect eyes, is horrible, hard to read and glary.  2. I did a basic quick search and an advanced search on my great Grandfather Charles warren died 6 Dec 1956 Rutherglen, Victoria, Australia.  Even with adding parents names, in both cases I got slammed with American entries, and even 4 star matches which were correctly matched to him, well, there were also matches considered to be 4 stars with totally different names and who died in America!  So, the search bit is combersome so far.  I think the idea is great and should be built upon, but I feel it has been rushed.  Hope it improves, I'd certainly use the my heritage site more if it did.  Best wishes, Jo.
Jo Kotylak
Australia
- Reply
3
RE: Where to look for information about MyHeritage Research [2]
JOHN DEANS
- Close
I have just started with my search. I am very disappointed. There seems to be no help and a complete lack of information.
JOHN DEANS
- Reply
4
RE: Where to look for information about MyHeritage Research [2]
Deleted member
- Close
.
Deleted member
- Reply
5
RE: Where to look for information about MyHeritage Research [2]
Rhianna W
- Close

The SuperSearch works kind of like a Google search in that it returns ALL results but then it shows them to you in order of relevance. 

The reason for showing seemingly irrelevant results is due to the fact that as records were recorded by hand most of the time, name spellings may have changed, dates might be off, place names might not exist anymore. So when you search we want you to be able to make the decision whether or not a record that has a different birth date is actually the one you were looking for, rather than filtering that result out and lose the opportunity for you to find a record. 

We are definitely working on the ranking of matches in order to give you more high quality results. 

Rhianna W
Tel Aviv, Israel
- Reply
6
RE: Where to look for information about MyHeritage Research [3]
Tom Gray
- Close

You say that Supersearch "shows them [results] to you in order of relevance. "  I have no idea what SuperSearch is, but Record Matching from FTB sure doesn't work that way.

Take an example of a relative for whom I know the place and date of birth, the place and date of death, the place and date of marriage (all in the USA).   

FTB gives me 5000 records.  You say they're returned in order of relevance and I say that's nonsense.  The first results are:

 

The first results are totally irrelevant, as they are on wrong continent.  Why report something so obviously and totally useless? This is what previous posters have mentioned.  This has nothing to do with handwritten records, mispellings, or the other things you mention -- it's just poor programming.

The US Social Security Death Index returns 2500 results for a specific name, date of death and place of death?  Unbelievable!   2500 results from Find A Grave?  Strange -- when I search that site for my specific data, it returns no results!

It appears that Record Matching is totally ignoring the data in the record. When you fix the code so that it works and returns relevant records, I'll once again be a happy customer, but until then I do not plan to renew my data subscription.  I don't want to waste any more money on it.

 

Tom Gray
Canada
- Reply
7
RE: Where to look for information about MyHeritage Research [4]
Tom Gray
- Close
 Well, it's 167 days since my last comment.  I've upgraded to build 5638 from 5634.  Today, just to see if anything had improved, I clicked the "45 Records" reported for my grandfather, born in the US and later came to Canada.  Here's what I got:

 

All Results for William Leonard Gray

255 matches in 26 collections

Birth, Marriage and Death

(234) see all

 There is no "American collection" option that I can see. So, from this, I conclude that

1) Your programmers can't count, since 45 records somehow turned into 255 matches from 26 collections.

2) Your programmers have absolutely no knowledge of geography, since the "Most relevant"  matches are not even in North America

3) Any software developer who worked on this system should cringe and blush with shame because it's a piece of sh**

4) It continues to be a waste of money to pay for a data subscription that provides totally irrelevant results

5) MyHeritage has done absolutely nothing to fix this

I base my opinion on what I see on my own computer.   Show me how I'm wrong, or how to get more relevant results, and I'll gladly recant.

Tom Gray
Canada
- Reply
8
RE: Where to look for information about MyHeritage Research [5]
Daniel D.
- Close

Hi Tom,

Please check out my response for your recently opened forum post on the subject of bad handling of records in v6:

http://www.myheritage.com/support-post-740001/bug-report-need-to-buy-data-package-to-reject-matches

As I've wrote there - our system was very flawed mainly because it was outdated - v7 should give you a lot better results. 

Daniel D.
- Reply
9
RE: Where to look for information about MyHeritage Research [3]
Deleted member
- Close
  I too am very disappointed in the search results of SuperSearch.  As it is, it is next to worthless for serious research.  I'm sorry I subscribed. 
Deleted member
- Reply
10
RE: Where to look for information about MyHeritage Research [4]
guynelle phiel
- Close

I have documents that are not even here all I ever get is no results

 

guynelle phiel
- Reply
11
RE: Where to look for information about MyHeritage Research [4]
Glenda White
- Close
Thanks, I am disappointed also.  I was expecting more results.  Everytime I try to search for something it costs more$$$$$.  
Glenda White
- Reply
12
RE: Where to look for information about MyHeritage Research [2]
Irene Dillon
- Close

I am finding the same thing.  An excellent idea, but when I search someone born in England who migrated to Australia, I also am bombarded with USA matches.  I have to scroll through several pages of false information before I find anything remotely plausible.  

The search engine doesn't seem to consider the country of residence at all when it searches.  

When it works, it does work very well, but it seems I have to search a name, then click the 'UK Additional' option at the top when it ought to put all the Australian or UK options first.   

Until now, this avoidance of the US data overload was a winning feature of MyHeritage.  But still a great application and hopefully the kinks are being resolved as the problems appear.

Irene 

Irene Dillon
Australia
- Reply
13
RE: Where to look for information about MyHeritage Research [3]
Tom Gray
- Close
Irene Dillon wrote:

..;when I search someone born in England who migrated to Australia, I also am bombarded with USA matches.

What the heck.  And when I search for someone born in the USA, the first things up are UK matches.

Weird. 

Tom Gray
Canada
- Reply
14
<This post was deleted>
Site Manager
15
RE: Where to look for information about MyHeritage Research [5]
Tom Gray
- Close
Site Manager wrote:

They need to redo that Icon of him [the Record Defective] and give him eyes... Because to portray him with out eyes, is  exactly what he is.  "Blind as a Bat and dumb as a box of Rocks".

LOL

But perhaps MH is fixing the code because the RD recently found me six good records.

Tom Gray
Canada
- Reply
16
RE: Where to look for information about MyHeritage Research [3]
Rhianna W
- Close
The reason we give you a link to the "UK additional" option at the top of the results list is due to technical reasons. Our capability to display search results for this collection is a little more limited than other collections.
Rhianna W
Tel Aviv, Israel
- Reply
17
RE: Where to look for information about MyHeritage Research [4]
Irene Dillon
- Close

Thank you for replying to this.

As time passes I am becoming more familiar with these features.  I also now understand that it is a work in progress.  Even in the past two weeks I have seen changes which improve functionality and add resources.  It's looking better all the time.

I am hoping to see Australian records (electoral and school records) move beyond Queensland information soon!  Cool

Irene 

 

Irene Dillon
Australia
- Reply
18
RE: MyHeritage Research = Super Search???
Patrick Lordan
- Close

It's unclear to me whether this research tool is related or equal to the new Super Search feature/product.

 I understand that MyHeritage is a business and must generate revenue; however, it seems as though MH is turning into another Ancestry.com. Ancestry recently, via their iOS app (which does allow online editing of one's family trees) started sending HINTS, which are essentially SMART MATCHES. For every record or connection to another member's tree--there's a fee attached. Aarrrggghh!

Now My Heritage has added SuperSearch with the same 'feature' for a price. What an annoyance. What a pain in the neck. Will Smart Matches be immediately tied into this 'great feature'? I hope not. I appreciate the free-ness of Smart Matches and the opportunity to connect with other users without paying for every mouse click!

Patrick Lordan
Spokane, WA
- Reply
19
RE: Where to look for information about MyHeritage Research
Nancy Kless
- Close
When I find a possible ancestor in Research and click for more info, I am sent to a membership sign up site. I am already a paid member. How does this work?
Nancy Kless
- Reply
20
RE: Where to look for information about MyHeritage Research [2]
Lior Shaked
- Close
Hi Nancy,

Thank you for writing.

 

I can see on your account details that you have a Premium subscription. Not a Data subscription.

There are four MyHeritage collections. These are comprised of data from MyHeritage.com and are not available anywhere else on the internet. The four MyHeritage collections are:
1. MyHeritage family sites (like the Warrick Family Web Site, or the British Celebrities Site)
2. MyHeritage members (Site Managers and Site members of MyHeritage.com)
3. MyHeritage family tree individuals (people in the family trees at MyHeritage. This could include Napoleon Bonaparte or Albert Einstein)
4. MyHeritage photos (the pictures on MyHeritage.com)
 
Collections 1 & 2 are available to MyHeritage members with a Premium family site subscription as yourself. 
 
If you want to have access to all the other records on the Super Search, you will have to buy a separate Data subscription or buy credits. 
 
Hope this is useful. Please contact me for further comments or questions.
 
Best regards,
Lior
MyHeritage.com team
Lior Shaked
Israel
- Reply
21
RE: Where to look for information about MyHeritage Research
Athol Geoffrey Stewart
- Close

Hi,

I suspect the icon by this message is a tombstone.

But to me it looks like a lady whose religious preference is to wear a heavy hood with a narrow aperture to look through.  Could you re-design the icon to make it clear what it really is?  The tombstone icon in Family Tree builder is unambiguous and looks much better...

Geoff

Athol Geoffrey Stewart
Australia
- Reply
22
RE: Where to look for information about MyHeritage Research [2]
Lior Shaked
- Close

Hi Geoff,

 

Thank you for writing to us.

I apologize for the delayed response.

The icon your refer to is a gray silhuette, that we usually use to mark members after they deleted their MyHeritage accounts.

Thank you for the feedback, I will forward it to the relevant department for future consideration.

Kind Regards,

Lior

MyHeritage team 

 

Lior Shaked
Israel
- Reply
23
RE: Where to look for information about MyHeritage Research
bruce caissie
- Close

 As the Admin. Of my family research, When I add a member I thought they couldn't edit the work on the site? I had a member edit a entry on the site yesterday? The good thing is he is a cousin who I asked to join to make sure my Info. was correct.

Can you answer how this happened!

bruce caissie
Northbridge, MA
- Reply
24
RE: Where to look for information about MyHeritage Research [2]
Peter B
- Close
You can also prevent people from editing site content by going to Setting tab > Privacy & change the settings for "Can site members edit the family tree" & "Can site members post content on the site".
 
Personally, I don't advise doing that. The fact people you invite can add data helps you.
Peter B
- Reply
25
RE: Where to look for information about MyHeritage Research [2]
Gilad Japhet
- Close

Hi,

Family sites are meant to be collaborative so by default, the site members that you invite (not just everybody) *can* edit the information and improve it. If you are not interested in them changing anything, please instruct them not to do this, either in the welcome message of the site, or by sending all site members a message (via Home > Site Members > Send e-mail to all members). There is also a setting that prevents site members from making changes so only you could make them. It is not working properly and we intend to fix it soon. PS: you posted this item in the wrong place in the forums. It will be moved soon.

Best regards, Gilad

Gilad Japhet
Bnei Atarot
- Reply
 
Loading...
Loading...