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Export Gedcom never works
PD
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I've tried a number of times to export my Gedcom, but I've never received an email with the link to it. I've checked to make sure my email address is correct. Any ideas?
PD
Cottage Grove, OR
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2
RE: Export Gedcom never works
member
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Have you check to see if it has been sent to the Junk/Spam Inbox?
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3
RE: Export Gedcom never works [2]
PD
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Yes,

I've also tried changing to another email eddress. Neither receives the email with the link.

Aviv, can you generate the Gedcom for me and send me the link? It's at Densmore292.

I really need to get it so I can split it up. It's way too large to manage and it's also over my size limit...

 

Thanks

Pete 

PD
Cottage Grove, OR
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4
RE: Export Gedcom never works [3]
Rhianna W
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Hi Pete,

We're looking into the reason you haven't received the mail yet.

We can see that the gedcom was successfully created, but for some reason the email is not getting to you.

Either Aviv or I will contact you shortly to let you know how we've resolved the issue.

Best Regards

Rhianna W
Tel Aviv, Israel
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5
RE: Export Gedcom never works [4]
PD
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Hi Jaiel,

Any word on this? Sorry if I'm being impatient, but I'm trying to get this in time to do some tree's for family members by Christmas. 

Thanks Again for all your help. Love the site.

Pete 

PD
Cottage Grove, OR
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6
RE: Export Gedcom never works [5]
Rhianna W
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Hi Peter,

We've made some changes in the code and the Export Gedcom feature should work for you now.

Go ahead and try again and let me know if it worked for you...

 

Happy Holidays :) 

Rhianna W
Tel Aviv, Israel
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7
RE: Export Gedcom never works [6]
Blankeneser Jung
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Hi, Jail,

I have the same problem as Peter. I have already checked that the mail has not been lost in the SPAM. Can you please look wether you can solve this problem.

By the way just a connected question: is it possible to prevent other members of the family website to download the file?

Thanks in advance for your help

Best regards

Kirsten

Blankeneser Jung
Braunschweig
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8
RE: Export Gedcom never works [7]
PD
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I have still never received the email from the export Gedcom function. I try it about every other day, and have been hoping it would actually work for about 4 months now.

I was going to buy the yearly membership so my entire family could get involved in this, but I've found that many features just don't work - at all.

I've tried generating charts, reports, and exporting Gedcom - but they just aren't working.

 This place would be great, if it actually worked. I have alot of time and research stuck in my online file - and it is useless because I can't get a copy of it for use on my personal machine! I really really need to make some corrections and split the file into a manageable size, but I can't do anything until I can get a copy of the gedcom that is now currently stuck on the MyHeritage server!

Everything I have put into this database is a complete waste of time because I have NO WAY of accessing the raw data that I NEED!

I have asked support to send me the Gedcom (they say it is being created, but I am just not receiving the email link).

Can someone just PLEASE send me the Gedcom? I'll start over if I can just get the Gedcom that I desperately NEED. 

PD
Cottage Grove, OR
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9
RE: Export Gedcom never works [8]
PD
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I have tried about 50 times over the past 8 months and still have never received the email so I can download my Gedom file. I'd really appreciate a resolution to this so I can complete this project in time for this Christmas.

 

Thanks

Pete

 

PD
Cottage Grove, OR
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10
RE: Export Gedcom never works [9]
Tomasz Maciążek
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Please fix this Gedcom Export. 2 years is not enough?
Tomasz Maciążek
Poland
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11
RE: Export Gedcom never works [10]
Esther Weinberg
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Hi Tomasz, 

Thank you for writing to us.

You have not received your Gedcom export since we have not yet opened up mails for export gedcom files to Verwandt users. 

This should be available for you within the next week.

Thank you for your patience.

Best regards,

Esther /MyHeritage Team  

Esther Weinberg
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12
RE: Export Gedcom never works [10]
PD
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Yes, I agree. I've been trying for MORE than 2 years. Still no success.....

 SUPPORT: - Do you see this thread?  Are you going to DO something?

HOW DO I GET MY GEDCOM FILE IF YOU WON'T SEND ME THE LINK??????????

Why would I pay for a service that doesn't work? I would gladly buy a premium membership if you could show me that it works AND that you actually support what you are selling.......

 Pete

PD
Cottage Grove, OR
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13
RE: Export Gedcom never works [11]
PD
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I tried the download Gedcom one more time. AND IT WORKED!

I just received the link to my Gedcom file!

I downloaded the Gedcom........ and it works!

Thank You!

I guess I have to eat my words and order the premium membership now :-)

 Pete

PD
Cottage Grove, OR
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14
RE: Export Gedcom never works [11]
Esther Weinberg
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Hi Peter, 

Thank you for writing to us.

I see in our database that we have just recently sent you a mail with your gedcom file attached.

Can you please check your junk mail folder for the file?

Please let me know.

Best Regards,

Esther / MyHeritage Team  

Esther Weinberg
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15
RE: Export Gedcom never works [12]
Zbigniew Andrzej Chromy
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Hi TechSupport,

can you provide me GEDCOM file? I'm trying to download it for three days...  No email, no link on website... I've sucessfully downloadedPDF file, but I would like to get GEDCOM too... can you help me?

 

Checked SPAM folder in my mailbox - no GEDCOM.

 

Changed email on Sunday, still nothing...

Zbigniew Andrzej Chromy
Poland
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16
RE: Export Gedcom never works [13]
Michał Bronowski
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Same for me!!

 

Can you please send me an email with the attached GEDCOM file?

Michał Bronowski
Poland
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17
RE: Export Gedcom never works [14]
Esther Weinberg
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Hi Guys, 

You have not received your Gedcom export since we have not yet opened up mails for export gedcom files to Verwandt users. 

we are making this feature available for you as soon as possible, hopefully within the next few days. 

Thank you for your patience.

Best regards,

Esther /MyHeritage Team   

Esther Weinberg
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18
RE: Export Gedcom never works [15]
Ossi
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I have tried several times to export a gecom file of my tree. But when i open it, I get a message which says: "This file was missing the required Submitter record......."  Then I proceed and get a message that says: "This gedcom file may have basice errors in the structure of its data etc", I look up the errors and find that there are lots and lots of warnings about "invalid or unknown custom tag name(s)".

As a result, I am not able to import my gedcom file into any other program/tree. Is there anything I can do? Or is it something you must do?

I use mac, is that a problem?

 

 

Ossi
Norge
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19
RE: Export Gedcom never works [16]
Rhianna W
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I sent you an email with your GEDCOM. :D
Rhianna W
Tel Aviv, Israel
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20
RE: Export Gedcom never works [17]
Robert Jewett
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I can't seem to get an e-mail with a link to the Gedcom file.  Please help.
Robert Jewett
Laveen, AZ
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21
RE: Export Gedcom never works [18]
Aviv Ben-Arie
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Hi Robert,

Thank you for writing to us.

I can see that you have a GEDCOM tree in your site now, has the issue been resolved?

Regards,

Aviv

MyHeritage.com Team  

 

Aviv Ben-Arie
Israel
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22
RE: Export Gedcom never works [17]
Wim Barbier
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The same problem with  Export Gedcom. No mail (also not in the spam). can you help me?
Wim Barbier
Temse, Belgium
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23
RE: Export Gedcom never works [18]
Denie Kasan
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Beste heer Barbier,

Ik heb u zojuist een email gestuurd met de link naar uw gedcom bestand.

groet, Denie

Denie Kasan
Netherlands
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