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Change in Family Tree, ie missing branch
Joanie
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In reporting to the Support group that my tree was missing a complete branch, I was told something to the effect that they have to trim the branches, thus, the new "leaves" option.  However, on looking thru the forum I find someone else who has reported this same problem and is being told that it is a bug and they are working on it and hope to have it fixed soon.  Consequently, I am confused and indeed hoping that is is a "bug" and not the future look of the site.  It does not make sense to me that all of a sudden I can't view my tree in the same manner...I have not added anyone to it in a long time and was able to view it  with all branches available at once (at least 3 or 4 generations.  I enjoy seeing both maternal and paternal sides when I am cruising around in the site...don't like being isolated to one side of family.  Also really dislike opening up the Family Tree option and seeing one whole side of the screen blank...not aesthetically pleasing!!!!  Also, don't like for the information (list) to open automatically...I like to be able to view tree full screen and only open info when I choose.  Please tell me this isn't the future for the website...if so, it has ruined my enjoyment of it....
Joanie
Overland Park, KS
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2
RE: Change in Family Tree, ie missing branch
Michelle Barnes
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Hi can someone tell me how to fix this please? I want to be able to see all members of both sides of the tree, and all the people in the index on the left - not a leaf and it only showing half of the story. Can you please tell me how I fix this because it's only started last night on my tree and it's driving me bonkers already Frown

Does it come into play when you have a certain amount of people in your tree?

I am building this so my 'older' family memebers can see their family tree and it's harder to teach them how to view the tree with this, sorry, unwelcome addition.

 Thank you

Michelle

Michelle Barnes
Australia
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3
RE: Change in Family Tree, ie missing branch [2]
Esther Weinberg
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Hi Michelle,

It is determined by certain algorithms, and yes, it does have to do with the amount of people that you have in your family tree, and in which branches. 

We apologize that we cannot show all branches at once. 

Best Regards, 

Esther / MyHeritage Team

Esther Weinberg
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4
RE: Change in Family Tree, ie missing branch [3]
Timothy Gorham
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If it cannot show all the branches, it is hardly a family tree, is it?

This change has rendered MyHeritage pretty much useless as far as family genealogical display goes.

This is not what we signed up (and paid) for. 

Timothy Gorham
Japan
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5
RE: Change in Family Tree, ie missing branch [4]
Rhianna W
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I think there is a misunderstanding here. We don't show all the branches AT ONE TIME. It's simply physically impossible to graphically display trees beyond a certain size in a way that makes sense. So we break the trees down into family groups or branches for display purposes only.

The entire tree is there, it's just a matter of navigating through the tree. We also offer many ways to do this. You can type a name in the search box on the left, you can click on a branch icon in the tree, you can use the People page to search for names.

There are also lots of great charts and reports you can create, including the All In One chart, to display the family tree and print it out on paper either for gifts or for your own research. 

Rhianna W
Tel Aviv, Israel
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6
RE: Change in Family Tree, ie missing branch [2]
Joanie
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Hi Michelle...I fought this change tooth and nail for a long time....like you, I thought it was just a problem that could be corrected.  But it seems to be a change that we are stuck with.  It does change the whole dynamic of enjoying the tree by being able to see both expanses of ancestry on both sides of family.  It ruined the whole experience for me and consequently, I don't visit my tree very often anymore.  Wish they had given us an option to accept it or not....  I never could get an answer from them as to whether the number of people in the tree  was the determining factor or not.  Just out of curiosity, how many people are in your tree? Do let them know you don't like the change...doubt that it will change things, but it could hurt to let them know we don't like it...Joan 

 

 

Joanie
Overland Park, KS
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7
RE: Change in Family Tree, ie missing branch
member
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Ditto! Ditto! and Amen!  I want this fixed, also!
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8
RE: Change in Family Tree, ie missing branch [2]
Esther Weinberg
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Hi Joanie and Ingrid, 

Thank you for writing to us.

We did have some users that had difficulties seeing certain people in their trees after they added them. This is an issue that we fixed, and should no longer be a problem. 

Can you please check your trees, and if there still is a problem, please tell me who exactly you cannot see in your tree, and I will investigate the issue further.

Best Regards,

Esther / MyHeritage Team  

 

Esther Weinberg
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9
RE: Change in Family Tree, ie missing branch [3]
Joanie
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I am in agreement with Ing...

 I miss the  being able to see people of the same generation across different branches.  I did not find it slow. The change has dampened my desire and interest in visiting my site which I have earnestly worked on for over two years. .  It does not have an asthetically balanced appearance...just looks like something is missing...which it is!!!!!!  I think it makes it less appealing not only for myself but for my site members. 

I wish you would give us options for accepting the changes that are so drastic as this one....I wonder if  Ing and I  are a minority in our thinking...Joanie
Joanie
Overland Park, KS
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10
RE: Change in Family Tree, ie missing branch [4]
Joanie
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Esther...I think you have covered my dilemma in your communication with Ingrid, ie. that since you added the leaves, we are now unable to view the same generation of people across the different branches.  When my site is at the Home position I can see my husband, myself, my children, and my maternal and paternal side,  I have to click on my husband's leaf to see his branch of the family. (this view leaves one side of the screen totally blank  creating a totally unbalanced and non-aesthetically pleasing view.When I go into my parents view, I have to click on their leaves which let's me view only one side at a time.  This eliminates being able to view both maternal and paternal sides of each family at the same time.  If I understand correctly, this is your new change (pruning the tree) to make things operate smoother and faster I believe is what you said.   I wish that we were given an option to accept or decline these changes.  This one has ruined the site for me...Joan
Joanie
Overland Park, KS
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11
RE: Change in Family Tree, ie missing branch [4]
Esther Weinberg
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Hi Joanie, 

Thank you for writing to us.

Can you please tell me if you are actually missing people in your tree? Is this a functionality issue, or just a  display issue?

Best Regards,

Esther / MyHeritage Team  

Esther Weinberg
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12
RE: Change in Family Tree, ie missing branch [3]
member
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Hi Esther--There is nothing wrong with my tree either on FTB or published on-line.  All 1467 persons are there.  The problem is with the display.  Only one branch is displayed and you have to click on a person with a leaf to get to another branch.  In the List on the left only a portion of the 1467 people are searchable. At the bottom of the list it tells you how many of the 1467 are listed--about 400 or so.   A few months ago the whole page used to be filled with people and all 1467 names were listed and searchable--I would like that fully functional again.  I thought I was perhaps doing something wrong until I saw the same was happening in other trees on websites that are accessible to me.  Thank you for your quick response.
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13
RE: Change in Family Tree, ie missing branch [4]
Esther Weinberg
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Hi Ingrid, 

Thank you for writing to us.

We have changed the way that the family tree is displayed online, to make the trees easier to see and faster.

Although we no longer list all of the people that are currently shown in the your tree in a list on the left of the screen, you can search for anyone in your tree in the new search bar right above your tree. This will bring you to that person in your tree. 

We are sorry that you cannot see the whole tree at once, but the tree is pruned, so that whatever branch you are looking at  is clear and loads efficiently. 

Best Regards, Esther / MyHeritage Team 

Esther Weinberg
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14
RE: Change in Family Tree, ie missing branch [5]
member
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I much prefer the slower but complete way.  Could you make it an option?  By the way, the searchable list seems to be confined to the number of people that are designated/calculated to be in that branch, sometimes as few as four!  Using the 'People' in the (NOT new) toolbar is very slow and clumsy.
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15
RE: Change in Family Tree, ie missing branch [6]
Karl-Erik Lönnkvist
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To Ester W :

 Agrees with Ing! It is better to have the complete listing of names. Genealogy is about to have the facts correctly. Now you dont know if the persons are there or not.

Understands the problem with performance, but there must be a way to to do it better.

About pruning the tree : The problem is that it is unpredictible what part of tree is pruned when MyHeritage does it. You must always think about what the user wants, ASK!

Karl-Erik Lönnkvist
Strängnäs
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16
RE: Change in Family Tree, ie missing branch [7]
Esther Weinberg
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Hi Ing, 

Thank you for writing to us.

Can you please give me an example of someone that you are not able to search for in the search bar next to the tree?

With the new changes, you should now be able to search for everyone in the tree, regardless of what branch is currently being shown.  

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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17
RE: Change in Family Tree, ie missing branch [8]
Karl-Erik Lönnkvist
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You can search everyone now.

BUT 1, before there was two tabs, person and list. With those tabs it was easy to navigate and still have the tree to the right. And sometimes you just need the personslist to check and compare with the tree.

Now you have to click the Person in top menu, and then you are leaving the tree.

The view with the tabs was easy to handle, now it feels as user friendly as before.

 BUT 2 : The biggest problem is that branches in the tree are unpredictibly cut. Before you could see the whole tree spreading out generations backward on both sides of the family (my parents, all the grandparents, all great grandparents....). NOW for example an pair of grand grandparents (or just one of them) suddenly are replace with an branch-antenna. NOW you are loosing the great picture of the family tree, the overview is lost. And that was the great strength with MyHeritage.

OK that it was slow sometimes, but there must be a better balance with speed and correct presentation.

Karl-Erik Lönnkvist
Strängnäs
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18
RE: Change in Family Tree, ie missing branch [9]
Joanie
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It is so nice to know I am not the only one suffering from the dilemma of My Heritage's new presentation.  You explained it so aptly in your last reply to Esther.  I am all for change, but not when it is a step backwards.  I never even questioned the speed, but rather just reveled in seeing the whole spread at one time...aesthetically balanced and beautiful.  My Heritage is the only family tree program I have seen that presents it so beautifully..or I should say presented I guess...they have really dropped the ball on this one.  They should at least give us an option to accept or refuse the different presentation. 
Joanie
Overland Park, KS
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19
RE: Change in Family Tree, ie missing branch [7]
member
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I am so glad you agree!  I miss the most being able to see people of the same generation across different branches as one still can on FTB.
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20
RE: Change in Family Tree, ie missing branch [8]
Joanie
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Hi Ing....well I guess this is a case of "no news isn't good news".....it would appear that sending in screenshots is the end of communication...period. I haven't heard from Esther since I sent them in.   I think we are stuck with a change they have made "in our best interest" according to their thinking...and one that has caused me to lose interest in the site altogether...so sad.  I used to visit my site every day...oh well...life goes on....just wanted to touch base...have a great day...Joanie
Joanie
Overland Park, KS
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21
RE: Change in Family Tree, ie missing branch [9]
member
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I would not lose heart--they may surprise us yet.  My site is still a work very much in progress, so I am on there at least a couple of times a day and still having fun with it.
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22
RE: Change in Family Tree, ie missing branch [8]
Joanie
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Ing...I agree with you whole heartedly....
I miss the  being able to see people of the same generation across different branches.  I did not have a problem with it being slow.  The change has dampened my desire and interest in visiting my site which I have worked on earnestly for more than two years..  It does not have an asthetically balanced appearance...just looks like something is missing...which it is!!!!!!
I wish they would give us options for accepting the changes that are so drastic as this one....I wonder if we are a minority in our thinking...Joanie
 
 
Joanie
Overland Park, KS
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23
RE: Change in Family Tree, ie missing branch [9]
member
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Karl-Erik Lonnkvist in this forum thread agrees with us.  I wonder how we can find more people to petition for the slower but complete display as an option?  I gather that myHeritage is struggling to integrate a German company right now, so it probably is not a good time for them.  Still, I think we ought to try, for I, too, have been working on my tree for two years and do not like what I see on-line right now.  I could sure do without some of the glitzy photo stuff, which I never use, but I am afraid that it is supposed to appeal to the younger, non-literate generations.  There are over 80 members in my site.  I guess I could canvass them.  By the way, a really nice feature is clicking Family in the Family Tree toolbar--it lists all the family names, so that you can quickly determine in another tree if there are names in common.
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24
RE: Change in Family Tree, ie missing branch [10]
Esther Weinberg
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Hi, 

Unfortunately, due to technical reasons, it is not possible for us to show the whole tree at a time on the screen.

Again, we apologize for the inconvenience.  

Please  note that at any time you can create an all-in-one chart in order to see your whole tree. 

Best Regards, Esther / MyHeritage Team  

Esther Weinberg
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25
RE: Change in Family Tree, ie missing branch [11]
Joanie
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I have to ask the same question as Karl Erik "what technical reason are you referring to....and it worked before, why not now.

 I am not expecting to see the whole  tree at one time as you indicated.  I am only expecting to see either 3 or 4 generations according to which way I set it. I am just expecting to see the same generations on my husbands side as is shown on mine. Instead he has the leaf that has to be clicked in order to see his side at all, making my side disappear.  If this is the new change you have made and I am stuck with it just tell me and I will waller in my disappointment and probably not visit my site. 

Refresh me on how to do a screen shot and I will send it to you...thanks Joan

Joanie
Overland Park, KS
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26
RE: Change in Family Tree, ie missing branch [12]
member
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'Joanie'--when I sent the screenshot attachments as a Forum reply, I did not see them, so I also sent them as attachments to an e-mail via my yahoo account to esther@myheritage.com, hoping that would work.  Good luck!
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27
RE: Change in Family Tree, ie missing branch [12]
member
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Joan--consider this e-mail of yours signed by me as well.  I was about to write almost exactly the same when I saw yours!
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28
RE: Change in Family Tree, ie missing branch [13]
Esther Weinberg
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Hi Joanie and Ingrid, 

Can you each please mail me at esther@myheritage.com a screenshot illustrating the issue with the view that you are not satisfied with.

To take a screenshot, press the Print Screen key on your keyboard; it is the key labeled as “PrintScreen” or "PrtSc". This will copy an image of the MyHeritage screen to your clipboard. Once you have done this, click the Windows Start button in the bottom left corner and run MSPaint. It should be under All programs > Accessories > Paint. Once it's open, click Paste from the Edit menu, or simply press CTRL-V.  Now you can save the screenshot as an image file and attach that image to an email and send it to me. 

I will look into your request and forward it to the development team for consideration.

Best Regards,

Esther /MyHeritage Team  

 

Esther Weinberg
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29
RE: Change in Family Tree, ie missing branch [14]
Joanie
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Esther....after several conversations about the addition of the leaf which lets me view only one branch at a time, I sent you two screenshots, one of Herb's branch and one of my branch.  these were sent on February 14....more than two months ago...and I never heard from you again.  If this is your new plan for viewing our trees and not just something you are working on, please just tell me so and I will console myself to the fact that I no longer have interest in the manner in which the tree is viewed.  This will be difficult for me because I have worked for more than two years building and researching and found the My Heritage site the most exceptional way of displaying family trees.  I do not like or enjoy the way it is viewed now....would just like some kind of answer to put it to rest in my mind....thanks...Joan Taubin

Joanie
Overland Park, KS
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30
RE: Change in Family Tree, ie missing branch [15]
Esther Weinberg
- Close

Hi Joan, 

Thank you for writing to us, and for sending me the screenshots of this issue. 

As I explained to you then in response to your screenshots, we are sorry, but for large trees, we are just unable to show the whole tree at once, or even two equal sides of the family.  We have recently changed the algorithms determining where trees are pruned in the tree, and what can be shown at once.  We apologize greatly for the inconvenience, but hope that you will continue growing your tree nonetheless. All that you have to do to view the other side of the family is to click on the leaf for that branch. 

Best regards,

Esther / MyHeritage.com team

Esther Weinberg
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31
RE: Change in Family Tree, ie missing branch [14]
Karl-Erik Lönnkvist
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I have sent you 3 screenshots last week concerning these errors and errors that came with the newer presentation of the tree, but still I do not have any confirmation from you if you received them or not!

Please confirm and take action.

Karl-Erik Lönnkvist
Strängnäs
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32
RE: Change in Family Tree, ie missing branch [15]
member
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Hi Karl-Erik Lonnkvist--Esther asked me and 'Joan' to do the same.  I did not see the attachments on my reply on the forum, so I also sent the screen shots as attachments to a regular e-mail from my yahoo account to esther@myheritage.com.
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33
RE: Change in Family Tree, ie missing branch [16]
Karl-Erik Lönnkvist
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Hi Ing and Joanie,

Yes, I saw your conversation and I really hope MyHeritage can admit that there have been a change that made the tree difficult to read AND that several severe errors have been implemented in the veiws. Had several conversation directly with MH this week, and sent many examples of errors. Some have been accepted as errors, others am I still waiting for a replý. Those examples I sent thursday and friday, I have not got ANY respons of, even after that I tried to send a reminder.

Hopefully, the silence is a good sign, that they realized the mistakes and corrections are coming.

/Karl-Erik

Karl-Erik Lönnkvist
Strängnäs
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34
RE: Change in Family Tree, ie missing branch [14]
member
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Hi Esther--Thank you so much for your reply.  I have attached:  1)an image of the family tree as it appears on-line on the Munch Family History Site at myHeritage.com and 2)The same portion of the family tree as it appears on FTB and which I was able to see on-line some months ago and which I hope myHeritage will reinstitute as a view option of the on-line tree.  Thanks again for listening to us!
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35
RE: Change in Family Tree, ie missing branch [11]
Karl-Erik Lönnkvist
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What technical reasons are you referring to????

It worked before, why not now ?

Karl-Erik Lönnkvist
Strängnäs
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36
RE: Change in Family Tree, ie missing branch [12]
Esther Weinberg
- Close
Can you please give me an example of a view of your tree, who you were able to see before, and the specific people that you are now unable to see? 
Esther Weinberg
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37
RE: Change in Family Tree, ie missing branch [13]
Karl-Erik Lönnkvist
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This is the THIRD time I send you a reminder! (In this Forum, have also mailed a few times).

Have you or have you not received the examples ?

What are MyHeritage going to do to correct the tree view ?

Karl-Erik Lönnkvist
Strängnäs
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38
RE: Change in Family Tree, ie missing branch [14]
Esther Weinberg
- Close

Hi Karl-Erik, 

Thank you for your mail.

We are working on investigating this issue, and will let you know when we have some results.

We appreciate your patience as we work this out.

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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39
RE: Change in Family Tree, ie missing branch [13]
Karl-Erik Lönnkvist
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Have mailed you TWO more examples of these errors.

One yesterday, and one this morning.

Have you received them?

Karl-Erik Lönnkvist
Strängnäs
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40
RE: Change in Family Tree, ie missing branch [13]
Karl-Erik Lönnkvist
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Mailed a screenshot to you a minute ago.

Karl-Erik Lönnkvist
Strängnäs
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41
RE: Change in Family Tree, ie missing branch [8]
Esther Weinberg
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Hi Ingrid, 

We have not changed the search function on the online family tree. You can search for ANYONE in the online tree by starting to type their name in the search on the top left of the tree. Any names with the string that you are entering will start to show up in a list. 

Please note that we did prune the tree shown online before as well. That is not something that has been changed.

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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42
RE: Change in Family Tree, ie missing branch [9]
member
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Okay, I am just a stupid old lady and I am probably missing something.  I went to the Family Tree page classic view and happened to alight on*Guillaume de Male dit Malinez*.  I typed in my own name (Jany Ingrid Muench) in the search function on the List section, both with and without asterisks, clicked 'find' and nothing at all happened!  (I use the asterisks to alert visitors that the person has a Note in the Notes and Sources section, which can be reached through 'People'.  You promised a direct link to Notes and Sources from the Family Tree page two years ago!).  What am I doing wrong?
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