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Smart Matching between two family trees uploaded by me
Mitesh Choksi
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I have waited for several days and re-imported my family tree still the smartmatches has not been processed. I have two individuals on my family tree now, but not sure how to make them the same. Smartmatches hasn't picked it up. Does the Premium edition also have same problems? How long should one wait before the smartmatches start working?
Mitesh Choksi
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RE: Smart Matching between two family trees uploaded by me
Noam
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Hi 

You have published your Tree today.

If you wait a week without publishing it again, your tree will reach the top of the queue,

and you will see the Matches.

Premium users do not wait in line, and get their matches a couple of days after each change to the tree.

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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3
RE: Smart Matching between two family trees uploaded by me [2]
Peter Jennings
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Further to this topic, is there any way of suppressing matched between my own trees both in the on line version and the PC software? I have one tree where the ONLY matches are to my other trees!
Peter Jennings
United Kingdom
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4
RE: Smart Matching between two family trees uploaded by me [3]
Noam
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Hi,

You will only get matches with your own trees,

if you have two different accounts listed under two separate email addresses.

 

If you want me to delete one of these accounts,

send me the email address to support(at)myheritage(dot)com

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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