Hi Bill, 

Thank you for writing to us.

Can you please be more specific regarding what the problem is that I can help you with?

I see that you do not have Family Tree Builder (our free downloadable software http://www.myheritage.com/family-tree-builder) installed. 

Are you describing a problem with creating an online chart or report? Or perhaps just viewing your family tree online?

Please let me know.

Best Regards,

Esther / MyHeritage Team