Thank you for writing to us.
Can you please be more specific regarding what the problem is that I can help you with?
I see that you do not have Family Tree Builder (our free downloadable software http://www.myheritage.com/family-tree-builder) installed.
Are you describing a problem with creating an online chart or report? Or perhaps just viewing your family tree online?
Please let me know.
Esther / MyHeritage Team