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Online tree changes lost
Arkadiusz Malon
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When adding new persons to the online tree sometimes the data is lost. A bit annoying when adding one or two persons, very frustrating when adding or updating 30 or 40...

As long as I'm logged in, tree displays everyone including those I've just added. Logging out and in means a lottery - either everything is ok or all changes are lost. There's no rule or pattern...

Using WinXP/Firefox 3.5.7.Any thoughts?

UPDATE:Exporting data in GEDCOM format shows persons I have added... twice (but they don't show in the tree anyway). I have the file if you need it.

Arkadiusz Malon
Polska
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2
RE: Online tree changes lost
Stanislav Řábek
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My problem too from about 15:00 today , when I add new person, no change in tree, but in the gedcom they are there.

XP pro/FF 3.6/Chrome  3.0.195.38

UPDATE: nothing happend only in MODERN SKIN in  Classic skin are these people visibl, but some can I erase, some cannot even see.

Stanislav Řábek
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3
RE: Online tree changes lost [2]
Rhianna W
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Your information is there. It hasn't been lost. If you use the People page ot search the missing persons you will be able to use "show in tree" to reach them. The problem is a temporary issue with the online tree display. We're working on fixing it right now. Sorry for the inconvenience.
Rhianna W
Tel Aviv, Israel
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4
RE: Online tree changes lost [3]
Stanislav Řábek
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Thanks for answer, the way you described is working. But I will hope that it will be ok soon.

Second thing is:

Why is limited number of peoples in the list on the left of modern tree, now I not able to find WHOSEVER in tree, and like an idiot I have to remember exactly where the person is, cause sometimes I don't know in which branch he/she is. Now I can search only peoples in this curtailmented list of them 124/1198....... WHY ? :((((

 

Stanislav Řábek
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5
RE: Online tree changes lost [4]
Noam
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Hi,

 

The Tree page doesn't show the whole tree,

so that you will be able to work quickly.

 

To find a specific person, go to the People page and look for him,

the click on 'show in tree'

 

We will soon improve the interface for this function.

Regards

Noam \ MyHeritage Team 

Noam
Israel
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6
RE: Online tree changes lost [5]
Stanislav Řábek
- Close

You don't understand me, i mean, when I see online family tree  there is left column, where were all people in my family tree, now there is only small part of them ...

I don't wanna find people in another page, there was ALL IN ONE page. Like i said , like an idiot, everytime I'm looking to Family Tree, I have to open new panel in FF there find exact person on your Peoples page , there find a person, then click "'show in tree" and another page came to panels. This is not help, but delaying of everthing.

Example from before: One left click to left collumn in Family Tree, typing name(online search of  this name) , left click on exact person, and here it is, I see exact persons FamilyTree. = 2 clicks, typing, no realoding of page, it seem like JS aplication

Reality from today: One left click to Peoples Page(but i don't wanna exit Family Tree), typing names ENTER(or click search), finding the person(You have to pray, that you havent more than 50 peoples with this name, in another case you must select another page), click to Show in tree(open in same window). = 3 clicks(more then 50 same names, means 4 clicks...), typing, 2 total reloads of page.

WAW what a  improvement. Sry for my attitude, but I don't get it. What is improvement i n this, maybe for asellers of computer mouses and keyboards, they will sell more.

Stanislav Řábek
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7
RE: Online tree changes lost [6]
Noam
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Now I understand what you mean.

we have a temporary bug with the tree display,

we are now working on fixing it. It will be in order in a few days.

 

I am sorry for your inconvenience.

Regards,

Noam 

Noam
Israel
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8
RE: Online tree changes lost [7]
Stanislav Řábek
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So, i wish you quick bug fix :) And I'm really happy , that this isn't improvement, but bug .)

 

Stanislav Řábek
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9
RE: Online tree changes lost [8] (FIXED)
Rhianna W
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The online tree display issue has now been fixed. Can I ask you to view your family tree and confirm that you are now able to view people in the tree who were previously missing?
Rhianna W
Tel Aviv, Israel
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10
STILL A PROBLEM
Arkadiusz Malon
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Yesterday it looked like the problem had been fixed - "missing" persons showed up on the tree, but I think ther problem may be still there.

Today I've added 10 or so persons, logged out, logged in and... the tree is incomplete again. I am able to find those persons in "Persons", but not on the tree. Now I select "show in tree" for such a "missing" person - the tree is OK.Logged out, logged in, everything is OK.

Just to be sure I've checked it with a different branch. Added person didn't show up after log out/log in. When I've found the person and selected "show on tree" the tree is finally complete. It looks like I need to do a "Show on tree" for the changes to be added to the tree...?

 

UPDATE

It works only for the user doing the "show in tree" trick. Other persons still don't see  changes untill they do it themselves.

No need to log out/log in  - it's enough to reload tree to loose new records from the tree.

Arkadiusz Malon
Polska
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11
RE: STILL A PROBLEM [10]
Noam
- Close

Could you please give me a specific example of this problem in your tree?

I would like to see it happening for myself, so that I can forward it to our Development Team.

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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12
RE: STILL A PROBLEM [11]
Arkadiusz Malon
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Of course.

I just added myself a fake child, first name "Test Only", last name "Malon". After refreshing I can see only my real daughter, but fake child is missing on the tree. Of course  "Test Only" is visible in "persons". Check it.

Arkadiusz Malon
Polska
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13
RE: STILL A PROBLEM [12]
Noam
- Close

We have fixed the bug that caused individuals to 'disappear' from your tree.

 

Please let me know if you experience more problems.

 

Regards,

Noam \ MyHeritage 

Noam
Israel
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14
RE: STILL A PROBLEM [13]
Karl-Erik Lönnkvist
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Hi Noam,

 People are still disapperaing when adding, and added people are still missing in the online tree.

Karl-Erik Lönnkvist
Strängnäs
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15
RE: STILL A PROBLEM [14]
Noam
- Close

 

the next time you log in and find someone missing,please let me know exactly who this person is,and what are the exact steps you took when you tried to find him in the tree,so that I will be able to reproduce the problem. 

 

Regards,

Noam \ MyHeritage Team 

 

Noam
Israel
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16
RE: STILL A PROBLEM [13] SOLVED
Arkadiusz Malon
- Close

The problem has been solved, thank you!

 And I must say the new tree looks really cool :)

Arkadiusz Malon
Polska
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17
RE: Online tree changes lost [9] (FIXED)
Stanislav Řábek
- Close
In online tree is everything fine, but in the left column next to it, is still limited number of persons in tree.
Stanislav Řábek
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18
RE: Online tree changes lost [10] (FIXED)
Rhianna W
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The online family tree display breaks your tree down into branches in order to make loading the tree more smooth. This is the correct behavior for the tree.

It is the reason you may see something like "25 of 120 persons" in the list of names on the left side of the tree. All 120 people are there, simply the branch of 25 people is the branch currently displayed.

There is a limitation to this behavior that only allows you to search for names in the branch you happen to be in at the time.

We're working right now on some important improvements to the online family tree. One of these improvements will be the ability to search in the List View for all names in the family tree regardless of the branch you are currently viewing.

Rhianna W
Tel Aviv, Israel
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19
RE: Online tree changes lost [11] (FIXED)
Stanislav Řábek
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So important improvemt is probably here, but NOTHING happend to the BUG, he is still there.

I still don't see peoples added in past 14th days, only some of them. PLS fix it :) 

New SEARCH in Family tree works perfektly, now can we searching in whole tree. THX

Stanislav Řábek
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20
RE: Online tree changes lost [11] (FIXED)
Stanislav Řábek
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Thx, that will be great.
Stanislav Řábek
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21
RE: Online tree changes lost [12] (FIXED)
abrah091
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L.S.

I have had this problem already for two weeks. Sometimes it seems to be solved and the other moment it's there again. This is frustrating especially when you ask for help and they don't tell you that other people have the same problem.

If I had known this I wouldn't have added the last two weeks all the data. Now I am not sure how much off the data is lost. The search option is a bad one. That doesn't really work when you are updating your trees.

 

I expect that there is a serious bug in the programm that needs to be solved soon. And the story about splitting up the tree for faster loading. I don't understand. All the trees i have where working OK since two weeks. Non of them had mor ethen 1600 people and they didn't split up. After the bug all of them split up even the smal trees. So, for what I can tell there must be a bug in the programm that is causing me a lott of problems and work.

abrah091
Nederland
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22
RE: Online tree changes lost [13] (FIXED)
abrah091
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abrah091 wrote:

I already gave the names of those persons I couldn't find in two familytrees. Yestreday I found out that there were in both trees unassociated persons. In a way there had been formed other trees inside my trees.

After I removed these unassociated persons from the webtrees there were no problems tot see all the relatives from these familytrees.

 Right now I am worried about my other trees I have created. How can I find in a easy way the unassociated persons in those trees. I was a difficult and long job by checking every individual on the two trees if they are associated correctly to the trees. Perhaps there is a more simple way to find out if there are unassociated individuals in my familytrees.

I don't know how this problem happened. There were even (unassociated) persons in those trees wich doe'sn't belong to that particular tree. Please help me to find out if myother trees are working correctly, because checking every individual in those trees is a big job.

Sincerely Johannes Abrahamsen.

L.S.

I have had this problem already for two weeks. Sometimes it seems to be solved and the other moment it's there again. This is frustrating especially when you ask for help and they don't tell you that other people have the same problem.

If I had known this I wouldn't have added the last two weeks all the data. Now I am not sure how much off the data is lost. The search option is a bad one. That doesn't really work when you are updating your trees.

 

I expect that there is a serious bug in the programm that needs to be solved soon. And the story about splitting up the tree for faster loading. I don't understand. All the trees i have where working OK since two weeks. Non of them had mor ethen 1600 people and they didn't split up. After the bug all of them split up even the smal trees. So, for what I can tell there must be a bug in the programm that is causing me a lott of problems and work.

abrah091
Nederland
- Reply
23
RE: Online tree changes lost [13] (FIXED)
Noam
- Close

Hi,

All of your data is safe, you don't have to worry about loosing all your work.

There is a bug with the way the tree is displayed.

It would help me if you could give me a specific example of a person you cannot find in the tree, let me know the exact steps you take when you try to find him.

Our Development Team is now working on this issue, it will be resolved soon.

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
- Reply
24
RE: Online tree changes lost [14] (FIXED)
abrah091
- Close

I checked every individual by the search menu and checked if the were associated to the mentioned trees. If they were not associated to the tree I deleted them and after that two of the trees didn't give me any problems with the missing persons.

The only problem I have is that alle my trees are splitted up in different branches. Since the problems started they were splitted up. And I believe that none of them it to big to be splitted up. So I am afraid there is still a bug interfering with my trees.

Sincerely John Abrahamsen.

abrah091
Nederland
- Reply
25
RE: Online tree changes lost [15] (FIXED)
member
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Could you please give me a specific example of this phenomena?

 

- Reply
26
RE: Online tree changes lost [16] (FIXED)
abrah091
- Close

Two of my trees are clean now. I am not sure about the other ones, because I haven't been working on it yet. Now I am checking all my trees bij importing the gedcoms into the treebuilder en see if there are any unassociated persons in the other trees. I did that right now with the tree Abrahamsen-van Dranen. That was is OK too. Checking the other ones is a lot off work so that will take some time. Is there not an easier or faster way to check if my other trees are OK.

Now I import alle my trees into the treebuilder and look for mistakes or unlinked persons.

abrah091
Nederland
- Reply
27
RE: Online tree changes lost [17] (FIXED)
Noam
- Close

I'm sorry, there isn't an easy way to locate all the individuals in your tree who are not connected to any branch. 

 

Please let me know if you find any additional problems.

Noam.  

Noam
Israel
- Reply
28
RE: Online tree changes lost [13] (NOT FIXED)
Stanislav Řábek
- Close

Bug is still there, I add 20 new people, than I click on Family Tree and WUALAAA 20 peoples aren't there, like I hadn't done nothing.

I'm happy that I'm not only one, who is pissed off(SRY , frustrated)!!

I'm cooperating on it with 90 relatives, and I don't know what they add or not, cause it is in the sky. For example home page, nice one, but when i update infomation for more then 5 peoples per day, on the frontpage will be shown: updated information by 18 persons in family tree: Rabek, Melo, Pavlov. but not the inline list of them like it is , when you update only 5 peoples per days :) Same it is when you add persons. The query for database is still there , it is couting number of updated people, so, it don't spare compure time.

Some suggestions for this site, i have write down to section Suggestion :)

Stanislav Řábek
- Reply
29
RE: Online tree changes lost [14] (NOT FIXED)
Stanislav Řábek
- Close

Just now is the problem visible, my 3rd cousin add his branch of family, but I'm not able to see them in Family Tree, only when I search exact name or surname on Peoples page then I see them, but how can I know theirs name or surname, when is on Front page updated information by 18 persons in family tree: Rabek, Melo, Pavlov.

I'm not able to read what he did, that's very very shame, it lose all the magic, know I have to affraid, what damage will be done, cause he is not seeing these persons, which he had added.

Stanislav Řábek
- Reply
30
RE: Online tree changes lost [15] (NOT FIXED)
Noam
- Close

Hi Stanislav,

We have a bug with the way the tree is displayed,

but the information itself is in order.

Could you please give me a specific example of a person you can't find,

so that I can show it to our Development Team?

I appreciate your cooperation in solving this issue.  

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
- Reply
31
RE: Online tree changes lost [16] (NOT FIXED)
Stanislav Řábek
- Close

Examples are:

  • František Jirasek III.
  • Miroslav Kašák(
  • and others which has been added in past 14th days, it seem to me.

Exact way i do it is:

  • Top blue menu - Family Tree
  • Find mariage between Bohumil Řabek(my grandgrandfather) and Jana Kašák and click on branch of Jana Kašák(it is on the left side of the tree)
  • now they have to be vissible, but they aren't

The way I do it to see them is:

  • Top blue menu - Family Tree
  • Peoples in submenu
  • Type exact name of person enter
  • and when find him/her a click show in Family tree

 

Stanislav Řábek
- Reply
32
RE: Online tree changes lost [17] (NOT FIXED)
Noam
- Close

I got as far as 

 

Bohumil Řabek, but I don't understand his relation to  František Jirasek III.

Could you please describe the next steps between the two individuals?

 

Noam 

Noam
Israel
- Reply
33
RE: Online tree changes lost [18] (NOT FIXED)
Stanislav Řábek
- Close
  • Bohumil Řabek married Jana Kašák, click on Janas branch(green leaf it was)
  • Jana Kašak had older sister Emilia Kašák married with Josef Braunstein
  • Emilie Braunstein has daughter Anna Braunstein married  with František Jirásek I
  • he has son František Jirásek II and he has son František Jirásek III

Here is exact link to František Jirásek III

http://www.myheritage.cz/site-family-tree-59886981/rodina-řabek-kašak-melo-pavlov-košik-zaujec?familyTreeID=2&rootIndivudalID=2001412

Stanislav Řábek
- Reply
34
RE: Online tree changes lost [19] (NOT FIXED)
Noam
- Close

The bug is now fixed.

 

Please take a look, and let me know if all is well.

 

Regards,

Noam  

Noam
Israel
- Reply
35
RE: Online tree changes lost [20] (NOT FIXED)
Stanislav Řábek
- Close

Thank you, It looks ok.

I hope it will not repeat, because it cause me lot of energy, to explain to relatives, that what they added, is there .

Stanislav Řábek
- Reply
36
RE: Online tree changes lost [21] (NOT FIXED)
Stanislav Řábek
- Close

One more thing, when I click to my name in breadcrums arrows with names and I want go back.(first picture)

Why is not visible whole tree, but only branch up from Jana Kašák and her father(second picture)

 

 

Stanislav Řábek
- Reply
37
RE: Online tree changes lost [22] (NOT FIXED)
Noam
- Close

The first time you open the tree, there is no information cached about the individuals,  

so a request is sent to the server to get everyone who is related to you by a certain amount of steps.

 

when you open Jana's branch, another request is made to get all the individuals close to her.

 

When you click on the breadcrumb to get back to your name,

since you are included in Jana's close circle,

there is no need for another request to the server,

and you are shown with less individuals then the original request for you.

 

This makes the navigation faster. If you want to see the original view for you, hit the refresh button.

 

Regards,

 

Noam.  

Noam
Israel
- Reply
38
RE: Online tree changes lost [23] (NOT FIXED)
Stanislav Řábek
- Close
OK, in previous version, it was like I said.
Stanislav Řábek
- Reply
 
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