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Uploading Tree/GEDCOM problems.
Tony McGurk
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I have had ongoing problems trying to upload my tree from FTB. It gets to about 35% then stops & seems to make no further progress no matter how long I wait. I have uninstalled FTB a number of times due to this problem then later re-installed in the hope that the problem has fixed itself. Sometimes it has worked but often it stalls at the 35% mark. I re-installed it lastnight after not using FTB for a fair while & still had the same problem. It gets frustrating & I usually go back to using Legacy. FTB is simpler & easier to use than Legacy but this problem is annoying. I tried to upload a GEDCOM from Legacy this morning & again just a few minutes ago & I keep getting a message saying that something went wrong & to try again later. Maybe it's not my FTB after all, perhaps My Heritage has some ongoing site problem. Just wanted to know if this is a common problem or not????

Kind regards

Tony McGurk

Tony McGurk
Launceston, Tasmania
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RE: Uploading Tree/GEDCOM problems.
Noam
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Hi Tony,

Please install our latest version from here:

http://www.myheritage.com/family-tree-builder

If the problem persists, please generate the publishing logs:

 

1)      Open FTB

2)      In the Help menu, go to About Family Tree Builder

3)      In the window that opens, right-click the MyHeritage logo at the top

4)      In the menu, select “Start logs”.

5)      Close FTB

6)      Open FTB again and do try to publish. Wait for the process to end, or get stuck.

7)      In the Help menu, go to About Family Tree Builder

8)      In the window that opens, right-click the MyHeritage logo at the top

9)      In the menu, select “Send logs”.

10)   A Windows folder opens, highlighting a file called “Send_logs_to_support.zip”

11)   Send this file as an attachment to me. 

 

Regards,

 

Noam \ MyHeritage Team 

Noam
Israel
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3
RE: Uploading Tree/GEDCOM problems. [2]
Tony McGurk
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Hi Noam,

I didn't have time to try it this morning before going to work but I did try to upload a GEDCOM file again from my computer. I got this error mesage again

"Sorry, an error occurred while importing your GEDCOM file. Please try again later."

Regards Tony

Tony McGurk
Launceston, Tasmania
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4
RE: Uploading Tree/GEDCOM problems. [3]
Noam
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Hi Tony,

Please send this GEDCOM file to Support at MyHeritage dot com.

I will investigate the issue.

 

Noam. 

Noam
Israel
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5
RE: Uploading Tree/GEDCOM problems. [4]
Tony McGurk
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Hi again Noam,

Problem solved now. I tried publishing without photos from FTB & it uploaded very quickly as I noticed that waiting for a while with the photos it was progressing but slowly because of so many MB's. I guess I was being too impatient & not giving it enough time. Thank you for your time to offer assistance.

Regards

Tony (A satisfied My Heritage customer)

Tony McGurk
Launceston, Tasmania
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