Web publishing crashed and now I can't publish my site - Forums

Hello,

I was publishing my web site and the internet link went down. When I look at the upload report, it says it began at "09 DEC 2009 17:17:30 GMT 1" but there is no line saying it has completed.

When I try and publish my site again with the Publisher dialog box, clicking on the button does nothing and no upload appears to take place. Abandonning the publication doesn't do anything either.

How can I publish my family tree?

I am using version 4.0.0.897

Thanks,

RE: Web publishing crashed and now I can't publish my site

Esther Weinberg

Hi,

I am sorry that you are having difficulties with publishing to your site.

Can you please generate your publishing logs for me in Family Tree Builder, so that I can look further into this issue?

To generate publishing logs in Family Tree Builder, do the following:

1) Open Family Tree Builder (FTB)

2) In the Help menu, go to "About Family Tree Builder"

3) In the window that opens, right-click anywhere within.

4) In the menu, select "Start logs"

5) Close FTB

6) Open FTB again and do try to publish. Wait until the publishing process is over

7) In the Help menu, go to "About Family Tree Builder"

8) In the window that opens, right-click anywhere within

9) In the menu, select "Send logs"

10) A Windows folder opens, highlighting a file called "Send_logs_to_support.zip"

11) Send this file to me as an attachment to support @ myheritage.com

Best Regards,

Esther / MyHeritage Team

Esther Weinberg


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RE: Web publishing crashed and now I can't publish my site [2]

What was the resolution to this issue? I'm having the exact same issue - the software seems to think that it's "publishing", but no new publish is happening.

:	Ottawa
:

RE: Web publishing crashed and now I can't publish my site [3]

Noam

I am shown that you have published your tree today, is there any information missing?

if so, could you please give me a specific example?

it would also help if you could send me your publishing logs to support (at) myheritage (dot) com.

Regards,

Noam / MyHeritage Team

Noam

:	Israel
:

RE: Web publishing crashed and now I can't publish my site [4]

Many of the new people I've added over the last week have not been published. e.g. Hazel Sweet, mother of Norman Gilbert, first husband of Eunice Reid. Hazel is not there.

I'll send you logs.

:	Ottawa
: