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How do I remove "unknown" persons?
Johnny Månsson
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I have, by mistake, got a few "unknown" persons in my family tree and I wonder how I shall do to remove them.Laughing
Johnny Månsson
Mölndal, Sverige
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RE: How do I remove unkown from my history
Betty Spiker
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I can not remove unkown from my history page and I keep getting more wifes added on to my father's history. I need to put them in order, but keep getting it in the wrong order.
Betty Spiker
California
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RE: How do I remove unkown from my history [2]
Esther Weinberg
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Hi Johnny and Betty, 

Is seems that you both have unknowns in family trees that were created online.

The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works.

In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree.

In order to comply with those standards, the family tree program at MyHeritage also requires a man-woman pair in order for a child to exist in the tree.

This means that anytime there is a child attached to two persons in the tree, and you try to delete one of those parents, the program is forced to keep a "person" in that place. 

We are currently working on a better solution to this problem.

In the meantime, your best workaround is to make sure that there are no children attached to a person that you would like to delete.

I understand if this is frustrating for you because, for example, there may be persons "high up" in the tree that you need to delete and it would mean deleting a lot of children in order to get to him/her. The best thing to do is EDIT the information on that person if you can rather than trying to delete him/her altogether.

If you have further questions, please let me know.

Best Regards, 

Esther / MyHeritage team

 

Esther Weinberg
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RE: How do I remove unkown from my history [3]
Koki
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Did you find the soulution? I am working on my family tree, but i have a lot of "unknow" people...when i look at my family tree, before i create a diagram....everything is fine....but in the diagram there are squares....of "unknown"...

Koki
Slovenija
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