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Not A Valid Email?
Lu
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I'm trying to invite a relative to the Family site and Heritage is not allowing me to do so, claiming her Hotmail address is not valid. It certainly is. It's a little unique; but valid...
Lu
Flushing, NY
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2
RE: Not A Valid Email?
Yehuda Bar-Nir
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Hi Lu,

In order to investigate the cause for this problem, please send me the email address of the relative you are trying to invite. My email address is: yehuda [at] myheritage [dot] com.

Yehuda

Yehuda Bar-Nir
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3
RE: Not A Valid Email?
Yehuda Bar-Nir
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Hi Lu,

We have just fixed this issue. Please try the invitation again, and let me know if it works for you now.

Yehuda
Yehuda Bar-Nir
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4
RE: Not A Valid Email? [3]
Roger Cook
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I get "Enter a valid email address" when trying to add an email address, and it's hotmail, so it looks like the problem is still there.
Roger Cook
United Kingdom
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5
RE: Not A Valid Email? [4]
Yehuda Bar-Nir
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Hi Roger,

Our email valiadation includes more then just domian validation. It is possible that our code did something wrong in your case. In order to investigate this problem, please send me the email address of the person you are trying to invite. My email address is: yehuda [at] myheritage [dot] com.

Yehuda Bar-Nir
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6
RE: Not A Valid Email? [5]
Mayumi Kitamura
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Hi

 I'm also getting the same "not a valid email address" when I try to send invites out to other hotmail.co.uk addresses.  Says the same thing fo them all.  Please can you advise?

Mayumi Kitamura
Japan
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7
RE: Not A Valid Email? [6]
Yehuda Bar-Nir
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Hi Mayumi,

Please email me the exact email address of the people you are trying to invite, and I will check the issue for you. My email address is yehuda [at] myheritage [dot] com.

Regards,

Yehuda 

Yehuda Bar-Nir
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8
RE: Not A Valid Email? [7]
NK
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Shalom Yehuda,

I'm havin trouble inviting people, all of them are using hotmail.

Is this a known issue?

Regards

Nikola 

NK
Germany
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9
RE: Not A Valid Email? [8]
Noam
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Hi Nikola,

 

It sounds as if you copied the email address from another application, and when you pasted it into MyHeritage it contained a hidden character which prevents sending the email.

To verify if this is the case, choose on of these email addresses and type it manually into the invite form (don't copy paste it).

 

Let me know if that does not help.

Regards,

Noam \ MyHeritage Team 

 

 

Noam
Israel
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