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merging another person
Colin A Rout
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when smart matching and there is another person which is not on my tree and I try to add, the program keeps crashing. if I have been working on other merges they are not saved.

 

also when trying to merge and there are 2 people with the same name (brother/sister) it keeps trying to match with the other person.

ie joe died at birth 1847, next male born named joe possibly the same year or lated it merges with the wrong one, when I put with other person manually it still goes wrong.

when I tried to unmerge so I could correct it still says merged and I change status and it still it goes to the other person.

Colin A Rout
Langoelan
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2
RE: merging another person
Colin A Rout
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2nd part of the question has been solved, I had updated the smart matches but when the program crashed it reverted to a saved copy which  hadnt been updated.

 

1st part of question still crashing when trying to merge from my brothers tree, it does the bit about microsoft send error message I tried to copy the details but would not copy.

Colin A Rout
Langoelan
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3
RE: merging another person [2]
Noam
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Please try to reinstall Family Tree Builder from here:

http://web009.myheritage.com/public/updates/896/family_tree_builder_p.exe

 

Let me know if it does not fix the problem.

Regards,

Noam \ MyHeritage 

Noam
Israel
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4
RE: merging another person [3]
Colin A Rout
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Installed new version, and no it has not fixed the problem still crashes.
Colin A Rout
Langoelan
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5
RE: merging another person [4]
Noam
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Could you please send me the project?

I would like to take a look. Let me know exactly which merge went wrong.

 

You can send the project as a package using the File > Manage projects menu.

There is no need to add the photos.

Send the package to noam@myheritage.com

 

Noam 

 

Noam
Israel
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6
RE: merging another person [5]
Colin A Rout
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have sent package, tried a merge from other tree it worked but not from my brothers tree.
Colin A Rout
Langoelan
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7
RE: merging another person [6]
Noam
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Thank you, 

I will ask our Development Team to investigate this.

 

Noam.  

Noam
Israel
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