Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
nice upgradings but need urgent help
Dani Tracz
- Close
The new and exciting upgrading completely messed my site (or sites…). I need your urgent help to clean my account to be able to continue my work of adding new materials and members. I have a GOLD account for site Tracz - Tantzman – Mohel. All others sites are test sites and now there is a problems of updating my final account. The URL of this account used to be:http://www.tracz.myheritage.com but now it ishttp://www.myheritage.com/FP/home.php?s=169541When I'm trying to publish my updates from FTB I cannot reach my existing final site.Could you please help me by erasing all test sites and leaving me only with this final site (Tracz - Tantzman – Mohel) for which I have GOLD account? And please instruct me how can I publish my FTP to this particular site?Thanks
Dani Tracz
Israel
- Reply
2
RE: nice upgradings but need urgent help
Rhianna W
- Close

Regarding deleting old sites please send me a list of the URLs of those sites.

You can still reach your preferred family site using the URL tracz.myheritage.com and you will continue to be able to do so.

Can you tell me what happens when you try to publish? What error messages, if any, do you receive?

Let me know and I'll have the tech team look into it asap.

Rhianna W
Tel Aviv, Israel
- Reply
3
RE: nice upgradings but need urgent help [2]
Dani Tracz
- Close

Sorry - but it still doesn't work.My one and only final and "official" site, for which i have GOLD certificate is:http://tracz.myheritage.com/FP/home.php?s=169541Here is the list of all my other test sites that I would like you to delete: http://www.myheritage.com/FP/home.php?s=444711

http://www.myheritage.com/FP/home.php?s=443431

http://www.myheritage.com/FP/home.php?s=443331

http://www.myheritage.com/FP/home.php?s=3780501

http://www.myheritage.com/FP/home.php?s=3780521

When I try to update the official site from my FTP using the old "tracz.myheritage.com" URL I'm forwarded to one of the test sites (http://www.myheritage.com/FP/home.php?s=3780521). Another problem: I have again problem with duplication of photos in my Album. In the old version I could fix that by deleting one of the albums. But in the new version I can't find a way to fix it. Thanks for your help  

Dani Tracz
Israel
- Reply
4
RE: nice upgradings but need urgent help [3]
Rhianna W
- Close

Your test sites have been deleted.

In order to see which URL to use in order to access your remaining site, go to Front Page -> Administration -> General.

Let me know if you require further assistance. 

Rhianna W
Tel Aviv, Israel
- Reply
5
RE: nice upgradings but need urgent help [4]
Dani Tracz
- Close

sorry - it works now!!!!\

Thank you very much.

Dani Tracz
Israel
- Reply
6
RE: nice upgradings but need urgent help [4]
Dani Tracz
- Close
Sorry – but now I cannot get to my site to update it! My proper address (according to Front Page -> Administration -> General) is tracz.myheritage.com – but when I'm trying to publish to that address I'm getting "site does not exist" message… So what can I do now?
Dani Tracz
Israel
- Reply
7
RE: nice upgradings but need urgent help [5]
Rhianna W
- Close

Great to hear everything works!

 

Rhianna W
Tel Aviv, Israel
- Reply
 
Loading...
Loading...