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Request for membership
MaryAnn Goff
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I have found several smart matches on my family tree and I keep sending messages to request membership to these people ,but, I never get responses from any one! I have sent several requests to several people. I also noticed  when I send requests, the time that I send message doesn't match the real time. Is there something wrong? Are these people getting my requests or are they just not logging in for days and days? I really want to get ahold of these people because I found my great-great grandparents and some of these people have pictures! Please help me. Do I have a wrong setting or something?
MaryAnn Goff
MO
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2
RE: Request for membership
Jeanie Dean
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My name is Jeanie and i am having some of the same problems. Iam reseaching the king family tree and there are alot of Goffs in there in fact my grandmother 3 generations wasElizabeth W. Goff then i have a John Goff but i have no dates on John.thank you.
Jeanie Dean
Peculiar, MO
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3
RE: Request for membership [2]
MaryAnn Goff
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I got e-mail on your reply to post, but I'm still having trouble requesting memberships. I'm still researching Miller family, haven't gotten to my husbands family yet. His mothers name is Bertha(who was a Fisher),she married Leon Goff. I forgot his parents names,but I know he has a bro named Paul. I'll get back to you on the names.I hope I can get straightened out how to request membership, I will add you.
MaryAnn Goff
MO
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4
RE: Request for membership [3]
Esther Weinberg
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Hi,

Thank you for writing to us.

If you find a Family Site that has information that you are interested in, but is blocked to the public, you will need to contact the Webmaster of that site  to request membership. You can do this by going to the bottom of the login page for the Family Site and select "Contact Webmaster" link. Fill out a nice message with the reason you would like to be a member and submit.

There is not much that we can do regarding a member that is unresponsive. What I can suggest to you is to go to that persons profile and add a comment to their profile. They will then get an e-mail, and perhaps they will be more likely to get in touch with you.

Best Regards,

Esther / MyHeritage Team 

 

 

Esther Weinberg
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5
RE: Request for membership [4]
Nicole Brown Eiden
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I don't see a "Contact Webmaster" link?

I did contact the site manager and he responded; however, we can't figure out how to add me to his family's site.

 

Help?

Thanks

Nikki Eiden

Nicole Brown Eiden
Anthem, AZ
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6
RE: Request for membership [5]
Leonardo B
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Hi Nikki,
In order to add you as a family member, the administrator of the site should go into the "home">"add more family" tab in the family site. In there he/she can add your email address if you already been added to the tree. If not, there is another option in the same screen, all the way down, that says "invite more people manually". He/she will need to add your email in that field and you will become a member of the site.
 
I hope this works.
 
Thanks! 
Leonardo B
Rehovot
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7
RE: Request for membership [4]
Deleted member
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Would this person contacting Web Master of a site be able to view a family site without first being signed up with a My Heritage account? I have someone wanting to just be able to go in and view my site without putting a family site of their own on My Heritage. Thanks.
Deleted member
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8
RE: Request for membership [5]
Esther Weinberg
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Hi!

Thank you for writing to us.

This depends on the privacy settings for that particular site. Some sites restrict guests, while others allow guests to enter and view the site.

Please see the following post in our FAQ regarding Privacy Settings for family sites:

What are the privacy options for my family site?

Best Regards,

Esther / MyHeritage Team  

 

Esther Weinberg
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9
RE: Request for membership [6]
Robert Chudek
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I have a similar problem but it involves access to my OWN database. There was an acquisition of another software company and their records (including mine) were merged into the myHeritage site. I cannot gain access to one of the trees now. It will not accept any logins (that I can remember) and if I send a message (to myself), the message never arrives. I believe that older tree is set to a defunct email address and gets bounced. How can I regain access to the other tree? This is a second request to help, the first attempt went unanswered months ago.

My direct email is robert.chudek@gmail.com

 

Robert Chudek
Chisago City, MN
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10
RE: Request for membership [7]
Rhianna W
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Can you send me a link to the site? I'll see if we can restore your access.
Rhianna W
Tel Aviv, Israel
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11
RE: Request for membership [8]
Robert Chudek
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Thank you for your offer to help!

The site I cannot acces is titled Chudek Web Site / 6959657-1

It says the manager is Robert654 which sounds like a system generated user name (maybe?)

There are many Smart Matches from my active site Chudek and Czudek family histories 

FYI: There are two other sites where my name (Robert John Chudek) appear in Smart Matching. I do have access and can enter these site without any problem. The only problem site is the first one, above, underlined.

Thank you!

 

Robert Chudek
Chisago City, MN
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12
RE: Request for membership [9]
Robert J Chudek
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Thank you!

I received the email and now I'm "in" and I am reviewing the requests that stacked up from Smart Matches!

Robert Chudek

 

Robert J Chudek
Chisago City, MN
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13
RE: Request for membership [9]
Rhianna W
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Hi Robert,

I have sent you an email with log in details for your Chudek Web Site.

:)

Rhianna W
Tel Aviv, Israel
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14
RE: Request for membership [10]
Bevan Russell
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I have a simliar problem - well actually no... I've been a complete muppet and tried to publish from family tree builder just additions over top of an existing site.

 I think what I've managed to do is wipe my site, all of my other site access and all of the research and photos I've been collecting for a couple of years. BLOW OUT I know.

 So I was wondergin if you'd be able to help

The site that I've created is http://www.myheritage.com/site-134857961/russell, I'm not sure of the site I had created now, but it was registered under my gmail account or my work email (bevan.russell@airnz.co.nz or bevan.russell@gmail.com). I originally had 3 trees under my 'russell family site', the trees were 'Charlies family tree', 'gedcom import' and 'Russell tree' if memory serves me right. If you could restore these to what it was on the 13th December 2010 (any time), that would be the best outcome.Or if that isn't an option, can you advise

Bevan Russell
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15
RE: Request for membership [11]
Noam
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Hi Bevan,

You have accounts in MyHeritage under both of these emails.

the gmail account has 3 family sites, one of which is Premium.

You can log in with that email address, and if you don't remmber the password,

use the forget password link, or let me know.

Do you want me to delete the basic account under .co.nz to prevent confusion?

 

Regards,

Noam / MyHeritage Team 

Noam
Israel
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16
RE: Request for membership [12]
Warrick Lee
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I'm having a different problem.

For some reason I can not request memberships to other sites.

I've tried te 'request membership' button and the 'join' button but neither work.  It's like the links are dead.

Is this a compatibility issue, or is there an error in the site build?

Thanks

Warrick Lee
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17
RE: Request for membership [13]
Lior Shaked
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Hi Warrick,

Thanks for writing to us.

How exactly did you try to join these sites? Can you please send me an example of a site which you tried to join and couldn't?

Best Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
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18
RE: Request for membership [14]
Warrick Lee
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After reviewing smart matches I tried clicking on the join site link.  I then went directly to the site and tried the request membership link on the left as well as the join link in the top text.

http://www.myheritage.com/site-138660741/topperwien is an example where it does not work for me.

I'm thinking it might be a java compatibility issue but not sure - hence the post.

The only way I've found to join sites is to message the site manager and ask them to invite me.

Thanks,

Warrick Lee
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19
RE: Request for membership [15]
Lior Shaked
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Hi Warrick,

Thanks for your reply.

I have tried to reproduce the problem you refer to with the links you gave and was unsuccessful.

Would you be able to try this in another browser?

Let me know how this works out for you. If it doesn't work, a screenshot of what you see when trying these links would be very helpful.

Best Regards,

Lior

MyHeritage team 

Lior Shaked
Israel
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20
RE: Request for membership [16]
Warrick Lee
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Request memberhip links work fine for me using Firefox - appears only to be an internet explorer fault.
Warrick Lee
- Reply
21
RE: Request for membership [17]
Lior Shaked
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Hi Warrick,

Thanks for your reply.

I couldn't reproduce this issue in Internet Explorer. Since we are not familiar with this problem, I think that it is something specific in your IE browser settings. I suggest you continue using this in Firefox, but if you're interested in investigating it further, you can try to clear the cache and cookies and check your browser settings for anything unusual.

Best Regards,

Lior

MyHeritage team 

 

Lior Shaked
Israel
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