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How long does it take to calculate Smart Matches?
Harold Zvi Rabbie
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I created my database 10 days ago.  Every time I try to run Smart Matches, I get:"It is recommended to visit this page again soon as Smart Matches™ have not been calculated for this family tree yet."

"not been calculated.....yet" implies that I need to try again later.  How long does the process of calculating Smart Matches usually take?

 
 
Harold Zvi Rabbie
Los Gatos, CA
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2
RE: How long does it take to calculate Smart Matches?
Linde Wolters
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Dear Sabba,

If you are working online in a Family site, then make any change to your family tree, and this should send a request to process Smart Matches on your tree.

If you are working in Family Tree Builder, then every time you publish your family tree, a request to process Smart Matches on your tree is sent to our servers.

After a Smart Matching request is made, you will not get matches immediately. It can take up to 48 hours to receive matches. Premium users do get priority smart match processing. In your case it may thus be possible that you have not got any matches yet rather than that the program is still calculating. 

 Perhaps try adding some more people to the tree so that a new request process is sent. 

 Linde

Linde Wolters
London, Verenigd Koninkrijk
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3
RE: How long does it take to calculate Smart Matches? [2]
José Borges de Almeida
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Hi,

I have a premium account and I have been waiting longer than 48 hours.

 Best regards

José Borges de Almeida 

José Borges de Almeida
Braga
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4
RE: How long does it take to calculate Smart Matches? [3]
Noam
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Hi,

You have published your tree today.

if you wait 48 hours without publishing again,

you will receive the Matches.

 

Regards,

Noam \ MyHeritage 

Noam
Israel
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5
RE: How long does it take to calculate Smart Matches? [4]
José Borges de Almeida
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Hi,

 Today I changed the name of my tree, which had been given a criptic name (pp_xxxxx). This tree was imported from Meusparentes.com.pt and it has been difficult to learn all the subtleties. Besides SmartMatches there are a couple of other things that don't seem to work.

Best regards,

José Borges de Almeida 

José Borges de Almeida
Braga
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6
RE: How long does it take to calculate Smart Matches? [5]
Noam
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You should get the matches in a couple of days.

Let me know if you don't.

If you are experiencing other problems, please give me a specific example.

 

Regards,

Noam 

Noam
Israel
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7
RE: How long does it take to calculate Smart Matches? [6]
José Borges de Almeida
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Hi Noam,

Thank you for your reply about Smart Matches; I will wait.

About the other problems I opened threads in the appropriate areas; they are:

- My emails don't reach the members. This seems to be a common problem to trees imported from Meusparentes.com

- My family site doesn't show up when I perform a search with my family name.

These questions were placed in

 http://www.myheritage.com.pt/support-post-294681/email-to-members-was-not-sent

and 

http://www.myheritage.com.pt/support-post-294671/my-surname-cant-be-found

José Borges de Almeida
Braga
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