Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Customer service is unresponsive and appears to be useless
Charlie Erickson
- Close

I have had problems with my smart matches for almost two months.  It took customer serv ice two weeks and three inquiries, to respond to my intial inquiry.  A guy named Jaiel responded, but appeared to not know how to correct the problem.  I paid for premium service, and I get no service when I need it.  They have since been ignoring me.

Has anyone else had this problem?  I'd like to know.

 Charlie.

Charlie Erickson
Martinsburg, WV
- Reply
2
RE: Customer service is unresponsive and appears to be useless
Karen S (Ashley)
- Close
Charlie Erickson wrote:

I agree 100% with you. I am tired of emailing to the so called customer service and not getting a reply. Of course they want to know ALWAYS when I will upgrade!!!!!

I have had problems with my smart matches for almost two months.  It took customer serv ice two weeks and three inquiries, to respond to my intial inquiry.  A guy named Jaiel responded, but appeared to not know how to correct the problem.  I paid for premium service, and I get no service when I need it.  They have since been ignoring me.

Has anyone else had this problem?  I'd like to know.

 Charlie.

Karen S (Ashley)
Fraser, MI
- Reply
3
RE: Customer service is unresponsive and appears to be useless
Tomáš Pažourek
- Close
Have same problem with non-replied support. I think, whole team have maybe vacations (after finishing FTB 4.0 and before pushing it to all users)...? Frown
Tomáš Pažourek
Brno
- Reply
4
RE: Customer service is unresponsive and appears to be useless
John M. Scroggins
- Close
Charlie Erickson wrote:

I have had problems with my smart matches for almost two months.  It took customer serv ice two weeks and three inquiries, to respond to my intial inquiry.  A guy named Jaiel responded, but appeared to not know how to correct the problem.  I paid for premium service, and I get no service when I need it.  They have since been ignoring me.

Has anyone else had this problem?  I'd like to know.

 Charlie.

I keep receivng messages about once every couple of weeks telling me that I have Smart Matches.  When I clck on the "To view this match. click . . ." links, My Heritage takes me to a page that tells me "No Smart Matching™ results were found for [peron's name].

 This happens over and over again.  I have written to  customer "service" but have never received an answer.  It's a major reason I don't update my tree and don't recommend MyHeritage to others.

 

John M. Scroggins
- Reply
5
RE: Customer service is unresponsive and appears to be useless [2]
Tomáš Pažourek
- Close
I have same problem too, with mailed found but non existent matches. Mail comes, matches positive exists (sure, i know it), but SmartMatch on web nor in FTB reports nothing.
Tomáš Pažourek
Brno
- Reply
6
RE: Customer service is unresponsive and appears to be useless
Lorraine Busch
- Close

Yes i have had and still do,  have the problem of them not replying  back.   Since my laptop hard drive died and using my husband's computer while the laptop is getting fixed i can't enter any of my up-dates info on my tree ' Heritage',  won't open for me to do so, i think it's due to the builder that i got to have.  So with having to download it, but doing so i'll have to re-enter all my data in to a new project 'my tree'.  It's a shame that i couldn't just transfer it over or the builder would kick in on my exsisting 'my tree' that i already have up and let me get into it. 

 

Lorraine Busch
Nelson
- Reply
 
Loading...
Loading...