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Chart Problem
Debby
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I seem to no longer be able to generate any charts. It started 56 days ago (last chart I was able to generate). I've sent 2 e-mails through contact form but no answer. Is this a bug in program recently developed? How can I fix it.
Debby
Malibu
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2
RE: Chart Problem
Noam
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Hi Debby,

 

I have wrote you an email about this issue.

 

Regards,

Noam / MyHeritage

Noam
Israel
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3
RE: Chart Problem [2]
Debby
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I replied to your email. That wasn't the issue. Our other site has thousands of entries. No charts can be generated from it. The chart maker doesn't work. I gave you the site reference. How can we fix this?
Debby
Malibu
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4
RE: Chart Problem [3]
Noam
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Hi Debby,

 

I have wrote to the Site Manager of the site about this issue.

 

I need the GEDCOM file of the tree in order to investigate the problem.

You could also help me by sending me the file. Try to export the GEDCOM in the Family Tree > Manage trees page, and send it to noam@myheritage.com

 

Regards,

Noam \ MyHeritage

Noam
Israel
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