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Problems commenting photos
Alessandro Grossi
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Ciao,

When I was a member basic, if with Family Tree Builder I added a new photo, comments (name of photo) didn't appear in the site. Now that i am a member premium, the comments are the original names of my files in my pc. From the site i change the name to the photo, but if I again use FTB, it removes my names and put again that originals in the pc.

Alessandro

Alessandro Grossi
Italy
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2
RE: Problems commenting photos
Noam
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Hi Alessandro,

 

Try to remove the photo and add it again. do you still have this problem when you publish again?

Regards,

Noam \ MyHeritage

Noam
Israel
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3
RE: Problems commenting photos [2]
Alessandro Grossi
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Ihave just tried to do this with other new photos. First I update the photo with FTB, and the photo take the name of the original file. Using the access via web I rename the photo and the new name remains until I use FTB again (it rename the photo with the original name egain).

Before that I become a premium member, when I update a photo with FTB, there is no name in the photo. Via web I rename the photo and the new name remanes until I use FTB again (it clear the name of the foto).

In FTB I do so: icon "photos" icon "new" and then "new photos" I browse to find my photo and I click "select" and "next" "click the detail on the photo now"  is ON and I click "finish" in "info" I change the title of the foto but via web it remains the old title.

thanks

Alessandro

Alessandro Grossi
Italy
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4
RE: Problems commenting photos [3]
Noam
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I am not sure I understand, which of the two is the issue:

 

1. you rename the photo in the Family Site, then publish your project and the name in FTB overides the name in the Family Site (which is what should be happening)

 

2. you rename the photo in FTB, publish your project, but don't see that name in the Family Site (which should not happen)

 

Noam

Noam
Israel
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5
RE: Problems commenting photos [4]
Alessandro Grossi
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The second case.

When I publish site, the name of the photo is the real file name in my pc, and not the new that I have changed before publishing.

Alessandro

Alessandro Grossi
Italy
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6
RE: Problems commenting photos [5]
Noam
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Could you send me the photo please?

 

You can send it to  noam@myheritage.com

 

Regards,

Noam \ MyHeritage

Noam
Israel
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7
RE: Problems commenting photos [6]
Alessandro Grossi
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ok, I send to you many photo. The 1st is Flora-e-Alice.jpg and is the one that I have just published. The other six are from my screen.

number-1.jpg while I'm selecting photo to publish (in FTB) number-2.jpg while I'm changing the name (in FTB) number-3.jpg after the rename (in FTB) number-4.jpg after publishing (web) number-5.jpg after the rename via web number-5.jpg after another publishing the name is the old again

Thanks

Alessandro

Alessandro Grossi
Italy
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