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upgrade to 2.0 creates error, now I can\'t access any of my files
Sophie Whi
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On Aug 24th, I did the upgrade as suggested. created an error after completion when it was to open. Since then I have sent emails and have received no replies. Can someone please help. no files will open, not sample or backups. I do not want to lose all my information. Please help.

I tried the backup help that was mentioned to another user. It operated the exact way and I still cannot access any documents.

 

Sophie Whi
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RE: upgrade to 2.0 creates error, now I can\'t access any of my files
Rhianna W
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Hi Sophy,

Can you tell me what the error message was? 

We just released another, more stable update, can you please try to download it and let me know what messages, if any, you receive? If you can take a screenshot, that would be great.

In MyDocuments -> MyHeritage -> (name of your family tree) -> Database you should see the zedcom file of your tree. 

If after the update you still have problems opening the tree, go here and double click on the this file. It should open in FTB without a problem.

Keep me posted as to your progress... 

Rhianna W
Tel Aviv, Israel
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3
RE: upgrade to 2.0 creates error, now I can't access any of my files [2]
Sophie Whi
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ok, I downloaded and I still get the same error.

RunTime Error!

Program: C:\Program Files\MyHeritage\Bin\MyHeritage.exe

 

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

 

Then OK

 

Sophie Whi
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4
RE: upgrade to 2.0 creates error, now I can\'t access any of my files [2]
Sophie Whi
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/Here is screenshot of the error. I will download again to see what happens. This will be the third time. Thanks for the info and help. Will let you know.

 

Sophie Whi
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5
RE: upgrade to 2.0 creates error, now I can\'t access any of my files [3]
Rhianna W
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Hi Sophy,

I wanted to check if you're still having troubles.

Are you by any chance running on Vista? If yes, please log on as the Adminstrator when you want to use FTB and let me know if that makes a difference.

Your family tree should be located in a folder on your computer under MyDocuments/MyHeritage/NameofYourProject (just in case you need to find the file itself).

 

Rhianna W
Tel Aviv, Israel
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