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troubleshooting
Patricia Woods
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   Is there a troubleshooting forum? I cannot get the tree to save on my PC. I can only save it by exporting a GEDCOM file to my website and uploading. I also cannot get it to import pictures. I beleive there is a coorelation. Any suggestions?

 

 

Patricia Woods
Chattanooga, TN
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RE: troubleshooting
Noam
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Hi Breanne,

 

I see you have successfully published your tree.

are you still having trouble?

could you give me some more details please?

Regards,

Noam \ MyHeritage

Noam
Israel
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RE: troubleshooting [2]
Patricia Woods
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  I seem to have gotten it working now. I was using WIndows Vista. I decided to install the program on my laptop which has Windows XP. Its working fine on that computer. It could be that the program is not compatible with Vista. It would not let me save my work, upload pictures, or publish to a website. On the XP it does all that fine.
Patricia Woods
Chattanooga, TN
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4
RE: troubleshooting [3]
Noam
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Hi Breanne,

 

If you are using a Vista computer, try to uninstall the program, 

and install it again outside of the Program Files folder.

so for example, you can install it here: c:\MyHeritage

 

This will solve some of the authorization issues you have been experiencing.

Regards,

Noam \ MyHeritage

Noam
Israel
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