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Birthday reminder messages.
David Attwood
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Many of the features of MyHeritage are excellent, but I have two niggles with the reminders of birthdays:

1). The sums are sometimes wrong ! My daughter (Harmony) will be 45 today, but the message says she is 44.

2).  We get reminders for my mother (Caroline), who would be 100 next week, but is listed, correctly as having died in 2007.  Likewise for my Aunt who is also deceased.

David Attwood
United Kingdom
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2
RE: Birthday reminder messages.
Noam
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     Hi David, Thank you for writing to us. Regarding the second problem of events for deceased individuals, we have fixed this issue, and it should not happen again. If the sums of any other upcoming events are incorrect, please let me know so that we can check it out, at noam@myheritage.com. Thank you for reporting these issues, Noam
Noam
Israel
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3
RE: Birthday reminder messages. [2]
Olivier Lamborelle
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I just received notification of the incoming birthday of a deceased person, with suggestion to send greeting or buy gift. So, obviously, this issue was not fixed. 

Olivier Lamborelle
Cologne
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4
RE: Birthday reminder messages. [3]
Noam
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Hi again,

 

This person was entered into the tree twice,

and only one of the instances is marked as deceased.

Go to the Tree > People page,

look for her name,

and click on show in tree for the instance who is marked as alive.

remove the duplicate from your tree.

 

Regards,

Noam \ MyHeritage Team 

Noam
Israel
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5
RE: Birthday reminder messages. [4]
Olivier Lamborelle
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Thanks a lot for your quick answer!

Indeed I found the instance that was not properly marked. 

 There a still 2 duplicates in our tree, and I have no idea how or why my father did that! :-) 

Olivier Lamborelle
Cologne
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