Thank you for the messages. Smart matches are dynamic and dependent on two parties, this means that there can be delays when processing trees if for example the tree you matched with is very large. It can happen that when the new smart matches are populated into your tree in family tree builder you will see no matches for a short time until our servers can finish the processing.
A new mechanism for calculating Smart Matches is already in our developer's hands and is on the road map as part of Smart Matches improvements. This new mechanism will reduce the number of false positive matches you get. It's much more robust than our current system. We are not making any promises about time frames for release of this new system - there is still a lot to understand about the scope of the project before we can define and promise a time - but I thought you would be interested to know it's in the works.
We are also looking at the possibility of allowing you to configure your matches to show only a certain percentage of quality. It means you will be able to say "I only want to see matches that are above 80%" and then you won't have to be bothered with all the other, lower quality matches. If we can add this feature relatively quickly we will.
Some time ago I raised the issue of duplicated smart matching being a pest.
In response to the apparnet disregard for my issue I took the issue to directly Mr Gilad Japhet.
Part of his reply is quoted herein:
I understand that this causes frustration when new Smart Matches arrive that are actually "old news". We'll need to try to address this:
* Users who publish a tree need to be alerted to the presence of an older tree that might be a subset, and perhaps suggested to delete it (risky in case the older tree is a little different)
* Smart Matches should not be emailed out as new, if there were older matches with a former tree of same tree owner
With repsect to the awareness by at least the CEO, what steps have been initiated since that email of Sep 23 this year.
I feel that myheritage does in fact NOT take users issues with dedication nor do myheritage actually ACT on those issues.
So what is the current and future plan of myheritage to come to grips with My Gilad and his recognition that you do actually have a problem.
if you keep ignornung me- thinkig I will go away youn are in error of your thoughtd.
Please dont make me use the P word with ignorant after it- but its not looking good.
I think customer service is at an all time low here, and I now consider that a refund of my subscription may be your best choice. I cannot believe that someone has elected to ignore my post and my direct email which now dont even get the automated reply. Geez, what a apthertic bunch you lot are.
Do I have to contact Gilhad again? sureley not now come on. get a grip and provide your customer service.
The forum posts are meant to share ideas or possible questions with other MyHeritage users. If you have technical questions or inquiries I recommend you to get in touch with the customer support on a direct basis instead.
I agree that tech issues should be taken to support, but then its one on one. By putting things on the forum it highlights to others that thers are or possibly are issues and sometimes those issues are not being addressed by myheritage. Its good to let the great masses see that issues are NOT always resplved and that myhertiage does not really provide a reasobale customer service.
Quite often the response is - that we agree with your isse and will send it to the department resposible. This is often a feacesll way out where the consumer "thinks" he/she has made ground. But if you look back over time- the same issues resurface and the some old response.
But if a consumer where to always jsut contact support - thens its only the user and support that know- the great masses are kept in the dark.
A agree 100% with you in this issue. People who put up a new tree each and every month or so, maybe with a couple of new people but not always, are a real pain. It makes us all look through each and every tree and confirm or reject those matches. I have gone through and ignored many two thousand trees trying to get down to a point where I felt I was getting ahead, but have finally given up out of total frustration!
I like the addition of the pictures in the smart matches, but I have many old confirmed matches. It would be nice to have a list of all smart matches showing only matches containing pictures.
This has happened simply because of the exchange rate that fluctuates on a daily basis.
Should you pay by credit card then the credit card company will also charge you in your currency yet it will be in accordance to the exchange rates between US dollars and Aus dollars that fluctuate on a daily basis.
I dont know exactly how MyHeritage do the currency conversion. But if I pay by credit card I pay USD $75. If it is possible to pay MyHeritage with AU$ they may want to have a exchange fee which they solve by a small change in exchange rate. That is the way Forex does it, at leaste here in Sweden.
For the last 24 hours when I go into Confirm Smart Matches - View Matches - More Actions - Confirm Family Tree - it then show "Loading" & goes NO further. I have tried to contact My Heritage through "Contact form" but seems to just load & I don't see it sent & have had no contact from My Heritage. Can some one please help me to see other families trees so I can confirm the Smart Matches?