Thank you for the messages. Smart matches are dynamic and dependent on two parties, this means that there can be delays when processing trees if for example the tree you matched with is very large. It can happen that when the new smart matches are populated into your tree in family tree builder you will see no matches for a short time until our servers can finish the processing.
A new mechanism for calculating Smart Matches is already in our developer's hands and is on the road map as part of Smart Matches improvements. This new mechanism will reduce the number of false positive matches you get. It's much more robust than our current system. We are not making any promises about time frames for release of this new system - there is still a lot to understand about the scope of the project before we can define and promise a time - but I thought you would be interested to know it's in the works.
We are also looking at the possibility of allowing you to configure your matches to show only a certain percentage of quality. It means you will be able to say "I only want to see matches that are above 80%" and then you won't have to be bothered with all the other, lower quality matches. If we can add this feature relatively quickly we will.
Some time ago I raised the issue of duplicated smart matching being a pest.
In response to the apparnet disregard for my issue I took the issue to directly Mr Gilad Japhet.
Part of his reply is quoted herein:
I understand that this causes frustration when new Smart Matches arrive that are actually "old news". We'll need to try to address this:
* Users who publish a tree need to be alerted to the presence of an older tree that might be a subset, and perhaps suggested to delete it (risky in case the older tree is a little different)
* Smart Matches should not be emailed out as new, if there were older matches with a former tree of same tree owner
With repsect to the awareness by at least the CEO, what steps have been initiated since that email of Sep 23 this year.
I feel that myheritage does in fact NOT take users issues with dedication nor do myheritage actually ACT on those issues.
So what is the current and future plan of myheritage to come to grips with My Gilad and his recognition that you do actually have a problem.
if you keep ignornung me- thinkig I will go away youn are in error of your thoughtd.
Please dont make me use the P word with ignorant after it- but its not looking good.
I think customer service is at an all time low here, and I now consider that a refund of my subscription may be your best choice. I cannot believe that someone has elected to ignore my post and my direct email which now dont even get the automated reply. Geez, what a apthertic bunch you lot are.
Do I have to contact Gilhad again? sureley not now come on. get a grip and provide your customer service.
The forum posts are meant to share ideas or possible questions with other MyHeritage users. If you have technical questions or inquiries I recommend you to get in touch with the customer support on a direct basis instead.
I agree that tech issues should be taken to support, but then its one on one. By putting things on the forum it highlights to others that thers are or possibly are issues and sometimes those issues are not being addressed by myheritage. Its good to let the great masses see that issues are NOT always resplved and that myhertiage does not really provide a reasobale customer service.
Quite often the response is - that we agree with your isse and will send it to the department resposible. This is often a feacesll way out where the consumer "thinks" he/she has made ground. But if you look back over time- the same issues resurface and the some old response.
But if a consumer where to always jsut contact support - thens its only the user and support that know- the great masses are kept in the dark.
A agree 100% with you in this issue. People who put up a new tree each and every month or so, maybe with a couple of new people but not always, are a real pain. It makes us all look through each and every tree and confirm or reject those matches. I have gone through and ignored many two thousand trees trying to get down to a point where I felt I was getting ahead, but have finally given up out of total frustration!
I like the addition of the pictures in the smart matches, but I have many old confirmed matches. It would be nice to have a list of all smart matches showing only matches containing pictures.
This has happened simply because of the exchange rate that fluctuates on a daily basis.
Should you pay by credit card then the credit card company will also charge you in your currency yet it will be in accordance to the exchange rates between US dollars and Aus dollars that fluctuate on a daily basis.
I dont know exactly how MyHeritage do the currency conversion. But if I pay by credit card I pay USD $75. If it is possible to pay MyHeritage with AU$ they may want to have a exchange fee which they solve by a small change in exchange rate. That is the way Forex does it, at leaste here in Sweden.
For the last 24 hours when I go into Confirm Smart Matches - View Matches - More Actions - Confirm Family Tree - it then show "Loading" & goes NO further. I have tried to contact My Heritage through "Contact form" but seems to just load & I don't see it sent & have had no contact from My Heritage. Can some one please help me to see other families trees so I can confirm the Smart Matches?
How do people with larger family trees deal with the volume of SmartMatches? I don't like to say "yes" or "no" to SmartMatches without adding the new information from others to my tree. Each match, therefore, takes time to deal with and now I'm getting up to 200 SmartMatches a day. Does anyone have a strategy that allows a person to deal with the flow of information effectively?
I shouldn't complain about success, I suppose, but I'm feeling snowed under and I know other people are waiting for responses from me that I simply can't get to.
I usually work with the matches under "On person". In that way I handle one peron at the time and can memorize his/hers data and can reject all matches that are definetly wrong. Then I take the remaining matches and view them as "Verify Match" and in the overview Tab I compare dates and places and reject the obvious wrong ones. Here I also can determin if it is a correct match. Then there is the rest. Now I go to the Compare Tree Tab and then I can compare the relatives data if they match. The key is that I have filled in as much data about each of my persons as possible so I dont have to look elsewhere.
Most problems I have are that people have not filled in all available data and seems to be satisfied with birth and death year and birth and death place as only the parish if anything.
I dont know how many matches I have unhandled but I have over 20000 matches that are confirmed by me and waiting for confirmation by others. I have 50 confirmed matches waiting for my handling which I find impossible to confirm/reject due to missing information. When I have many correct matches according to dates and places but wrong parents and siblings from a matching tree I have sometimes choosen to Ignore that matching tree due to lack of quality.
In several cases with SmartMatches there are no matches under the tab 'Pending Confirmation' even if there are a number of mathches listed in the 'Number of Mathches' column. It occurs only with trees that have matched before.
In several cases with SmartMatches there are no matches under the tab 'Pending Confirmation' even if there are a number of mathches listed in the 'Number of Mathches' column. It occurs only with trees that have matched before.
Is it a bug in My Heritage ?
I've complained to MyHeritage about this same problem, starting several months ago. Recently, customer service replied to my complaints, acknowledged that this is a bug and said that MyHeritage is developing a new and better matching program, which will fix the bug, but won't be ready "any time soon." I don't want to confirm matches I haven't seen, so I guess I'll just wait for the new and improved matching software.
Thanks - but I can't confirm that it works for me, because now there are no missing persons under the 'Pending Confirmation' tab. Maybe somebody has corrected an error in MyHeritage after reading my post ;-)).
Yes, you are right. Your solution works, but you can't see which mathes you are confirming, so I will still state that there is a bug in MyHeritage in some cases with SmartMatches.
What is the use of Smart Matches when all the information from the other tree is "Private"? I get so many of these useless matches. I recently got "Smart" myself and started using the "Ignore this tree" function on all such matches.
There should be a way that I can block all those matches automatically without having to go through them manually to ignore the trees. Does anyone know if this is possible? I've looked but haven't found any "preferences" for Smart Matches.
