Thanks for looking into this. It would appear that when someone new first puts up a tree, that all the matches show up but it's set up that you can only click on them once, then they all disappear. I got so excited to see all those matches that extended back earlier than the extensive research that my mother had done before online research existed. And your prices are competitive so I was ready to sign up. Then when they all disappeared, it left me wondering if the original smart connections were just a teaser or if the site would be functional if I joined. I hope this gets fixed. I find this site really easy to naviagate for someone new at this but having the links all disappear was very disappointing.
I have read the discussion on disappearing green tags, and although some time has passed since this discussion has been running, some people might still be interested in this problem.
There has been a serious misunderstanding between the users and the support team. Users asked for the meaning of the green dots that appear immediately when you enter a profile and the system knows of a similar profile in a different tree. These dots diasppear as soon as you leave and re-enter the tree. To make them appear again, just do the following: click on the birthdate of the person in question, then make a click into the birthplace field, and finally click the enter button. That's all. You will see all the green tags re-appear, like magic.
The support does not appear to be aware of this function. This is the only explanation I see why they misinterpreted the questions and talked about the "Smart Matching" function that will produce a list of matches for several trees.
I hope this may help anybody browsing through this topic looking for an explanation for the miracle of the disappearing tags.
I had explained the logic behind why the green "ad hoc" Smart Matching icon disappears in earlier posts. Sorry I missed this post.
The reason you no longer see the green icon is because the code that runs the "ad-hoc" search doesn't yet know how to search names if they aren't being typed in. This means that when you come back to your tree the "ad-hoc" code runs on your tree looking for names like normal.
BUT It doesn't "see" the matches you typed previously because you aren't typing the name anymore. Due to this fact it doesn't "see" those matches and won't display the green icon.
That's the reason why the green icons reappear if you click on the birth date.
This is a limitation that we're working to fix right now.
I hope this makes sense. Let me know if I can offer a better explanation.
I'm wondering what's going on with this too. I understand how I would be put at the end of the queue for new matches to show up, but once a match is found, why does it disappear? It's very frustrating to only be able to look at potential matches once! I wanted to show one to a family member and when we went back it was no longer possible for either of us to view the match.
The same thing happened to me and I am still not totally clear what I should do. I have not used FTB, just created a tree on line. When I entered a new family branch, they were all matched immediately. The next day the green icons had disappeared. I sent an email message to MyHeritage, but received no reply. From reading the other queries and responses, I think that I should not make any changes for about a week and then see if the matches re-appear. But I'm not sure if just checking to see if the matches have re-appeared will again put me at the back of the queue. (Since I have not used FTB, I, like a previous poster, did not know what "publish" meant.) And like another poster, I am having doubts about paying for the service if this will continue to happen. Yes, it's very frustrating.
I have refrained from making changes and the icons fail to reappear. Since I have had 4-5 different matches, I find it unlikely that all the other users have deleted their trees after I have had the chance to view them once. I just want to say again this is a very disappointing glitch as I haven't been able to share the matches with other family members. We are definitely going to hold off on subscribing for a premium account until this is fixed.
I have waited for several days and re-imported my family tree still the smartmatches has not been processed. I have two individuals on my family tree now, but not sure how to make them the same. Smartmatches hasn't picked it up. Does the Premium edition also have same problems? How long should one wait before the smartmatches start working?
Hej Vänner.Jag är helt ny inom släktforskning så jag behöver lite hjälp av er proffs. Jag letar efter anhöriga i livet till Karl Allan Nilsson 1927-11-11 Avliden 2008-12-27.Hur går jag tillväga? MVH Henrik.
You can research your family history using the following methods:
1. Use our specialized genealogy search engine MyHeritage.com Research, found here:http://www.myheritage.com/research. It utilizes a unique approach: each search that you run there, will be applied on 1,500 different genealogy databases and websites (including MyHeritage.com) and you will receive consolidated results. Each search takes time but will save you months of manual searches.
2. Use the MyHeritage.com Smart Matches feature. This unique feature compares your family tree to the millions of other family trees on MyHeritage.com and discovers family trees that match (overlap) your tree. This is found in the Family Tree > Smart Matches page of your family site, or in the Family Tree Builder software. If you are using Family Tree Builder, be sure to publish your family tree first as this increases the quality and quantity of your Smart Matches.
3. Use the Smart Research feature in Family Tree Builder (Premium feature). It will research your entire family tree automatically in more than 100 of the world's best genealogy websites and databases.
4. Submit a question to other genealogists on our genealogy forums, here:http://www.myheritage.com/genealogy-forums
Good luck with your research!
In our family tree software Family Tree Builder one of the Premium features allows you to automatically merge matches into your tree. (as opposed to manually copying the information)
If you are having problems with Smart Matching, kindly explain what happened and we'll help you. Please make sure to clarify whether the problem occurs in Family Tree Builder, on your family site, in an email that you received, etc.
If you need help learning how to use Smart Matching have a look at our Help section: http://www.myheritage.com/help/topics/smart-matching/en/
I have used the browser based "Family Tree" "Tree" view "Modern" to add many family records. Very convenient! On several occasions, "Smart Match" icons appeared in some boxes. However, they are very rarely present and I've not found a way to make them visible. On one occasion I clicked on one and it successfully matched a record to entries already created by a distant family member that I'd never met. So I see the system is working behind the scenes - but links are showing rarely if ever so I can't access it. The "Family Tree" "Smart Matches" page reports "No matches are currently available" (yes I'm only a few days in). I am using Chrome on a Windows XP box.
When I first started my family tree (basic user), I immediately saw several smart matches. Very exciting! I looked them over and then closed the window to try to figure out how to add the new information. Now the smart matches don't show up at all and in the Smart Matches window it says that I don't have any. Why?