Jael - thank you so much for fixing the glitch - I'm thrilled with the matches, and anxious to make contact with "potential" relatives. - But I would like to "clean up my site" before doing that. --
Somehow I have Anderson Family Tree AND 282917, and they are both the same - how can I consolidate them?
I cannot figure out why some of the entries say "private" - I didn't request that knowlingly - can you tell me how to undo that ?
And lastly, tho I've read as much as I can about it, I still cannot figure out the Family Tree Builder vs on-line additions. - It seems like a redundancy to me - Is there any reason not to just work on-line instead of "publishing" and going back and forth??
Thank you, Robin Waters
I checked your account details and there was a glitch in sending your Smart Matches email. The matches will be available on your family site in a few days.
Can you send me a link to the family site where the 282917 tree appears? I wasn't able to find it in your account details.
If you see "private" in your own tree, it means you are not logged in as the site manager of your site.
Unless... are you referring to seeing private when you compare matches? If this is the case it means that on the other person's tree you don't have matches with the surrounding people. For example, when you look at a match, you will always see a few surrounding people in the other person's tree - correct? This is to give you a better idea if the match is real.
However, if the other tree has living people in the surrounding but your tree doesn't have matches with those people then we do not show you the full names in order to protect privacy. Hope this is clear.
There are different advantages to Family Tree Builder vs. online trees.
Family Tree Builder has more advanced functionality.
Also, FTB trees cannot be edited online. Many people prefer to post a "read only" version of their tree on their family site to protect the information.
The big advantage of online trees is that you do all the work online. It doesn't matter if you are on vacation or at work, you can always work on your tree. And collaboration with family members is possible as they can also log in and work on the tree whenever they wish.
Can you tell me how to merge these two so that I have just the one site? - My preference is to have just the one online - there is no reason for privacy/protection, it's fine for anyone to see everything.
Thanks for the link. I was able to find the site and tree you are referring to.
I recommend deleting one of the sites and accounts (you have two logins - must have signed up in the past with a different email address). We don't have a way to combine accounts or sites, so the best thing will be to choose one account to keep and delete the other.
Let me know if that is okay with you and which account to delete. I will take care of it for you.
One last question, will the Smart Matches link to my one remaining site?
We're almost there - thanks for all you effort...R
PS:When I become a "Premium Member" is there some way for you to get the sale credit??? - Or an address for your manager so that I could say a kind word about you?? - I so appreciate all you've done. -
Hello again Jael; - That plan of yours looks good - I finally got up the "Chutzpah" to go thru all this - I printed out your directions and started in, only to find that in the management area of the site 116778931/anderson-family-tree (which the plan is to keep) the only GEDCOM available on the dropdown menu was 282917 for exporting. - I'm now lost AGAIN. :(
I guess the best thing will be for you to delete it from your end before I go thru the procedure you suggested.
You have my permission, please delete 28291722/anderson and I will move forward with the plan.
I think we've done it!!!! - 'Did all you suggested and everything looks fine!! :)
I have one more question: how do I delete/eliminate Smart Matches that are not wanted? ie: John CN Anderson (my father) shows now a deleted smart match (that we deleted). - it shows 2 for Voss - who is a distant relative and one a Leslie John Andrews, who has no relationship to us, but I can't see a way to delete that match...any suggestions?
There are many others, but if you can help me (again) with this one, I can clean up the rest.
I'm looking forwad to sharing the "cleaned up site" with several relatives that I've contacted thru my searches. -- Thank you so much!!
It's my pleasure to help you. I'm glad to hear you were able to make the changes you wanted to make.
Currently there is no function to allow you to delete Smart Matches. We are working on some major improvements to the Smart Matching feature though, and an "accept/reject" function will be added which will allow you to reject matches of your choosing.
We're working on these improvements now but they're still several month away. I hope you'll stick with us until then.
Jael - after all our work - My Heritage - and you, are stuck with me! - And when funds and time are right I hope to upgrade to premium.
That is a glitch not being able to accept/reject non pertinent smart matches, but not enough to drive me away. - 'So glad your company is addressing it.
Yours is a wonderful service and I've been in contact with relatives around the globe because of your terrific service. -- I'm hoping that when I send out links to my local relatives they will become members too.
Again many thanks, you are a fabulous representative for your company.
Acording to the FTB and online site message, I have 300 smart matches with several other family trees. With two of the trees, the number of mathches is 142 and 121 (in Ukrainian language mode); however, online, on the Smart Matches page, I can view details only on 100 and 80 matches, respectively. The rest of the matches does not show up. Is this a bug?
In addition, when I switch to English language mode, the site reports only 109 smart matches for the second tree, still allowing to view details only on 80 of them.
Can you please check whether you have any network security or communications software running on your computer, or on the network which your computer is a part of? This may include firewalls, proxy servers, anti-viruses and/or routers. The presence of such software or hardware may cause problems communicating with MyHeritage.com, unless they are properly configured.
Such software or hardware are more commonly found in office environments than at home.
I wonder how the matches are calculated. I have problems understanding why
- there is a calculated 62% match for "Heinrich Koch, born 1800" and "Jacobus Coetzee, born 1761"
- 187 trees are listed to contain matches, but only one out of this number really contains identical persons. My suggestion: show percentage of best match within a listed tree and rank the match list according to best matches instead of number of matches.
- one tree containing several 100% matches even does not show up in the list; only while working with my tree I received the info that there are perfect matches. Why does this tree not show up in the smart match list?
Match quality score is taking into account many attributes of the two persons, including name, dates and relatives. A 62% match is indeed rather low quality, often, but no always, indicating a bad match. We are working a new version of Smart Matching that allows better control over what is displayed and at what order, as well as many other features like approving matches that are good and rejecting/hiding matches that are not good.
Until it is released, try looking at the matches in the "by people" mode, you may find it useful in order to find additional valuable matches.