I have had problems with my smart matches for almost two months. It took customer serv ice two weeks and three inquiries, to respond to my intial inquiry. A guy named Jaiel responded, but appeared to not know how to correct the problem. I paid for premium service, and I get no service when I need it. They have since been ignoring me.
Has anyone else had this problem? I'd like to know.
Charlie.
I keep receivng messages about once every couple of weeks telling me that I have Smart Matches. When I clck on the "To view this match. click . . ." links, My Heritage takes me to a page that tells me "No Smart Matching™ results were found for [peron's name].
This happens over and over again. I have written to customer "service" but have never received an answer. It's a major reason I don't update my tree and don't recommend MyHeritage to others.
I have same problem too, with mailed found but non existent matches. Mail comes, matches positive exists (sure, i know it), but SmartMatch on web nor in FTB reports nothing.
Yes i have had and still do, have the problem of them not replying back. Since my laptop hard drive died and using my husband's computer while the laptop is getting fixed i can't enter any of my up-dates info on my tree ' Heritage', won't open for me to do so, i think it's due to the builder that i got to have. So with having to download it, but doing so i'll have to re-enter all my data in to a new project 'my tree'. It's a shame that i couldn't just transfer it over or the builder would kick in on my exsisting 'my tree' that i already have up and let me get into it.
J'ai des mails m'avertissant de correspondances avec d'autres arbres en me disant nouveaux Smartchcom, c'est quoi au juste, à quoi cela me sert et comment l'utiliser?
Cela signifie que des membres de votre arbre généalogique apparaissent également dans celui d'autres personnes, qu'il se regroupe donc. Mais moi non plus je ne sais pas encore exactement comment l'utiliser.
I have a number of smart matches that are nothing to do with my family tree, I have to try and record these so that I know which ones I have already checked...how do I delete the smart matches that are not of interest to me?
No one seems to know and customer service wont help/answer.
I have a number of smart matches that are nothing to do with my family tree, I have to try and record these so that I know which ones I have already checked...how do I delete the smart matches that are not of interest to me?
Sue, I emailed the support staff and recieved a very nice reply from them, I have added it here for you to see. I guess the thing we need to do is ask for the features we want so that support staff can work on it if appropriate.
Email recieved from support staff:
Thank you for your mail.
Unfortunately, there is no option to discard unwanted matches yet.
Since you are not the first one to ask for this feature, we are working on implementing it in our website.
I would like to apologize for the inconvenience this is causing you.
Please inclued me!! I need the same step by step instructions as well. Smart Match found a perfect match and I want to add it to my tree. I am really excited about the match and want to show it to my dad. Many elders have passed and finding information has been really hard. This will save me a huge amount of data entry too!
My uncle and I maintain 2 different site.. How we can match the people in the list?
His brother is my father, so how I connect these 2 trees to view a bigger family tree? I found the match at SmartMatch, but then, what else can I do?
p/s: Hope someone can explain how to do this - step by step... Thx in advnce...
I am wondering the same thing - there are many matches in other peoples' trees to mine and I would like to connect them as well. If I find the answer, I'll share with you. If you find the answer, please post here as well, ok?
Ik heb eeb hoop familie namen in mijn stamboom, zowel mijn als mijn vrouws familie en ik denk dat SmartMatch alleen maar een paar familie namen doet en dan de rest overslaat wat als laatste is ingevoerd. Is dat waar en kan ik dat veranderen?
I'm on MH since 6 june (48 days), and at least once or twice each week, I check Smart Matching but it's still empty.
I have 22 persons refferenced on my family tree, and I can't imagine that there is no smart matching possible, with more than 108.000 persons refferenced on my country and dozens of millions of persons refferenced on the world.
Could you explain me please? I guess i'm a bit frustrated because my goal was to see if there was another persons connected to my family tree...
Oliver, I have found that if info is not exact it may not match. Another thing is I have found smart matching starts at my ggracparents or beyond. Even though people are in your immediate family they may not show up in other family trees unless it's several generations back. You can also peform a research on your family tree.
Soon after I started my heritage quest I realized I didn't want multiple familys on one tree so I tried separate them and it shows I have all these unwanted family trees and I delete but they come back. What do I do?
Every time I open my heritage it wants to publish my trees as soon as I open. I reached my 250 people so it started popping up and it is very iritating. I even deleted some people and it still pops up?
