Thank You for the answer but there is still a problem. See attached image of the match and see that nothing is the same. So how is it possible to get 62% when it should be 0%? I still have the match untouched if your development department like to check it.
When I confirm a Smart Match is the info I am missing plugged in to my tree/person. Sometimes I have noticed I have more info and other times they have more. Do I need to copy and paste the bits I don't have in my tree or is it there right away? And how do I get the info back to my offline tree? Thanks
When you review a match it gives you the option to copy and edit details. If you do that you can take whatever info they have and add to yours. This only works for the particular match. You can't add people like that. You have to put them in manually. If you just confirm it without doing anything else, nothing will change, you will still have whatever you had before. To get in into FTB you can either add the info manually, or export to gedcom under the manage trees tab and then import it into FTB.
When you are reviewing a match, you have the person's info from the other tree on the left. You have the info from your tree on the right. It has the names, DOB, etc... Before those there is a blue tab which says "Copy and edit Details." When you click on that, it shows your information in little boxes with info you can change, delete, edit, etc...There are also little arrows to the right side of those in which you can hit which will immediately transfer their info about the person into your tree. It will also show people who are connected to that person, but you can't copy them. A lot of people want that feature(including me) but they don't have it. You do have to export the info from the online tree to the offline tree, or publish the offline tree to the online website. The two do not communicate with each other automatically.
I'm somewhat new to the site, but I've figured out most of the features. It frustrates me when something doesn't work the way I think it should, especially when the rest of it is so user-friendly. My question for you is this, WHY can't you copy relatives from a smart match? I've been printing the smart matches, returning to the tree and manually adding relatives, then waiting for them to be smart matched. Is there another way? I don't want to export and merge gedcoms because I'll lose other data. It seems a lot of people are asking for this. Any idea if they're working on it or who to contact?
You are missing part of what I have. Don't know why that is. Shouldn't be because they haven't confirmed though. Maybe a bug, or maybe your subsciption level doesn't allow that. That's all I can think of, maybe a myheritage person will respond. BTW, you are correct about which side the results should be on, I mispoke, sorry about that.
I am receiveing messages about smart matching. However, I cannot confirm any of those nor can I contact the persons making smart matches. Why do you have this funtion if it I cannot use it? Seems very UNsmart to me or is it just to get more money?
I can be reached at firstname.lastname@example.org or through my sites.
Thanks for the response. I still se this as a "How can we do something to lure people into paying or paying more"-feature. "Yes, we wave this in front of our customers, but if they want to use it they need to pay". I am blocked from contacting the people in order for me to pay first, am I not? If that is not the case, why is there a block to contacting a member or tree-onwer?
I am aware that I am not a paying customer, but using the free service you decided to provide. I do not want to see new features if they are ONLY directed towards premium customers. Please separate the two. If I can receive a match and do a comparison I have certain benefit. But not being able to contact the person nor request membership to that tree isn´t really a feature. I have been searching for specific people and finding trees only to find that I cannot contact that tree due to earlier smart match.
As it is now, I cannot request membership nor contact anybody that has confirmed a match with my tree. I can only contact person that have NOT made a match. Since I have an anient king in my tree, "many" or trees make matches.
If I turn off my smart matching(tm) feature, can I then contact anybody within myheritage?
Moving from the main SM page thru the link to the listing of SM's approved by others waiting for our approval/rejection, I am suddenly taken to a blank screen from which I cannot move, and must X-out and re-enter the program. This only started a couple of hours ago, but I have a clue where the problem lies.
I have been working my way down that list working for the last week on all the SM's approved by others. Everything has been working as designed, except for one website (Anne Charland's site). I normally work through a couple of dozen sites cleaning up all pre-approved SM's, then, because the ones I have completed do not drop automatically from the list, I reenter the page, and that causes this list of sites to update, dropping those that I have completed. I then proceed to do another group, and so on.
I had noticed for a while that the Anne Charland site, although I have cleared all it's pre-approved SM's, remains on the list. When I select it to have it display its SM's, it processes for a while, then ends without finding any. At that point, I can simply select another (anywhere either before or after it on the list), and it processes that just fine. But the Charland site remains on the list whenever I replot it.
Today, I completed all the sites on that were higher on the list (that had more SM's waiting than Charland), so that the Charland site is at the top of the list. Something in the code on the Charland site now inhibits access to the list through the link.
I hope this makes more sense to you than it does to me while reading it over! ;-))) Thanks.
The Charland Web Site, when listed on the Previously-Approved SM Listing, is listed with a generic name (Family Web Site). It seems that was not true earlier, but it is now.
Since the earlier note, other sites with more SMs awaiting have listed above the Charland Site, and the glitch problem does not occur. Only when the Charland site is first on the list does the described error occur.
My understanding of smart match is you match a person to another tree. NOT that it gives the right to copy a persons tree and call it a match. I have noticed everytime I post a new person to my tree the MY-MIXED-UP-FAMILY by Marlene Keppner copies my family tree and I have removed her from visiting my tree THE BETTESS AND SNELL FAMILY web site. How is this happening? She only matches one distant person on my husbands mother side but she says she's matching everyone on my side of the family??????????????
If this keeps happening I will with draw my Subscription and not post any more of my family
I can see in your site that you have 216 Smart Matches with the site you mentioned, which covers a large percentage of the people in your tree. This means that Smart Matches may be the way that the information was copied for so many people.
Many of our users have made incredible discoveries by using the Smart Matches, and our very glad to share their data with potential family members.
However, please note that you can turn off Smart Matches for your trees by going to Family Tree > Manage Trees > Edit Tree Settings > uncheck "Enable Smart Matches" and save.
Also, you can try to contact the site manager that you mentioned in your post via our site and request her to remove the copied data from her tree.
Please make sure that you are viewing your family site (and not a site you are a member of).
Now, click Family Tree tab > Manage Trees > in the manage trees page you will see your family tree listed > left to the family tree name you will see 4 option: View, Edit tree settings, Export and Delete > Click on Edit tree settings and disbale smart matches.