My problem is simular - when I go to the tab for "Matches" it shows an extensive list with as many as 100 smart matches for an individual but when I click on the individual it says there are no smart matches - this is the same for anyone on the list. My chart is large and this happens often and then in a few days it functions properly. Today it is doing it again so that I can't do much work on my chart. Is the server unable to handle my chart??
The smart matches are generated when you make a change in your family tree and publish them to your website.
The data will then be compared with over 21 million other family trees at MyHeritage .
Due to the fact that this takes some time it will take 2-3 of days to collection of the data. Large family tree projects may take a week.
The smart matching technology is very dynamic.
It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed. The result is an empty smart match.
The smart match technology compares the matches according to certain standards such as gender, name, surname, birth year and death year. The data of the parents is compared as well.
There are matches of "lesser quality". This is also mentioned in your smart matches themselves - through percentages mentioned next to the match .
We try to improve the technology and our experienced programmers hope to refine the service over time.
I think it may be that I had not confirmed or rejected about 3,000 matches. I have been working to go through them all and have trimmed it down to about 500 remaining and now the smart matches seems to work again. You might try that if you have a backlog.
I've been a member for three years now, and for three years they've been working on the problem to improve smart matches! Hope you are a patient man. Still, I have to say that myheritage is the best program available right now, which is why I've remained a customer.
thank you for the messages. A new mechanism for calculating Smart Matches is already in our developer's hands and is on the road map as part of Smart Matches improvements. This new mechanism will reduce the number of false positive matches you get. It's much more robust than our current system. We are not making any promises about time frames for release of this new system - there is still a lot to understand about the scope of the project before we can define and promise a time - but we thought you would be interested to know it's in the works.
We are also looking at the possibility of allowing you to configure your matches to show only a certain percentage of quality. It means you will be able to say "I only want to see matches that are above 80%" and then you won't have to be bothered with all the other, lower quality matches. If we can add this feature relatively quickly we will.
This have been an issue for a long time. Seriously, it can´t be THAT difficult to make a better Smart Match mechanism? One of my matches showed 46% match, and the only thing that matches is the gender!! It should show 8% match. And a match on gender alone should not show as match at all! When I daily get 50 maches of this quality, it is of no help, just extremely annoying.
If one confirms a smart match and merges the information - is there a way to copy the subsequent relatives of that person to your own tree? obviously it would have to be done with the other trees owners permission...
Unfortunately I have a similar problem. Usually a couple of days, you say? Our site is PremiumPlus (well, for two more days anyway) and even though the tree has a few thousand individual in it, the processing of Smart Matches still haven't completed since the last time I published it, which was a month ago. And it's the third time in a row that it's taking this long. What will happen when the site expires? Will the processing be pushed back to the end of the queue? Please look into this...
I have pushed your tree ahead so that the smart matching should be updated soon. Please note that if you update your tree in any way before then, then the smart matches will have to be calculated again from the beginning.
I supposedly have a premium plus account and yet cannot enable smart matching. I tick the box to enable it, click save and go back to my tree only to be told it's not enabled. When I go back to the settings, my ticks have disappeared. What am I doing wrong, I am going round in circles, and have tried to enable it several times now!! I am not computer illiterate, this should be easier. Is there another step I need to be taking other than just ckicking enable and save?
I really wish there was some way to copy and paste a person to our tree from someone elses, like say we did not have the parents there should be an "add to my tree" option instead of having to write down the names and info I want then going into my tree and adding it... just would make things a lot easier for me since my tree is getting pretty big, too much to write down lol!
How do you man? You just look at your smart matches, click the green marking on the person in your tree that matches. You will see a long list of cinfirmed/unconfirmed matchs, Choose the one that seems to be the best one. Choose merge. You will then get a list of persons to add, automatically or step-by-step merge, mark the persons you want to merge to your tree and thats it. I have added several thousands of persons and never written to my tree by hand.
Okay so I clicked on the green thing on my person in the tree... to view her matches and it gave me a list... there was no merge option on any of them in this section (not even under more options) so I clicked Review match it took me to the page where you can copy the birthday and such of the person from the other tree... still no merge option on here... so I clicked compare trees still no merge option... I must be missing something then?