Most of the Smart Matches I find are "close enough" to accept as a good match and therefore can confirm.The issue I have is with "mismatched" dates, where my found dates (for eg.) 6/10/1852 is listed on my site as October 6, 1852. All (so far only) matches do the same as me. One match I found and am asked to confirm has their dates listed as June 10, 1852, which in all of my research is listed as 10/6/1852. I could simply reject the match, as I went back to my sources and double checked and found other matches that match mine. It is the easy way out !! Should I point this honest mistake out to the other party ? should I ask that he can re-confirm those dates ? The support team tells me that My Heritage is going to the month/day/year system and that all of my info can be converted as such. All of my dates are listed as day/month/year but are written out as October 6, 1852 so that others could transfer my research. Does this mean my sources from around the world are "wrong" too ?
I found that if I put a date with the number for the day first it automatically reverts to the month first. You can also write it month first and it will stay that way. I wouldn't worry about the 10/6, because in this particular case it is almost certainly the 10th of June rather than the 6th of October. I don't see any reason that it is not the same person if everything else checks out. Even if the dates are wrong you can just leave it the way you have it if you are certain it's correct. You could also ignore the day and month and just go with the year. Unless you want to contact the other person to get their actual intent, I would go with one of those.
Does this mean my sources from around the world are "wrong" too ?
Yes, it is possible, and likely, that there is inaccurate information in trees that you find. If you have 10 tree matches from different people, five of which say one thing, and 5 of which say something else, at least one is wrong. If all ten trees say the same thing, then they are obviously all right or everybody copied the same incorrect information from each other. The last is certainly possible. I started my tree on a different website and without knowing just copied everything I found. I have since done more research to correct the mistakes as best I can, but I have found a lot of people that haven't and just copied the same obviously incorrect information down without even looking at it. Like when a person has dates that are hundreds of years different from the rest of the family, or when it says that somebody who lived during the 16th century was born at Empire Dodge in Georgia. Obviously just copied from each other. Think of it this way; John has ridiculous info, Jane copies John and cites him as a source, James copies Jane as a source. When George comes along, he will have three "sources" from the same person with the same gibberish info.
Missing a noise filter (a minimum match quality value) option for Smart Matches. If Smart Matches shall be usefull to me, I would like to be able to set a minimum match quality value around 75% and not receive any with match quality value of a lower value than my setting.
I have two problems with smart matching. I do have a Premium Plus account.
In family tree builder on my computer when i went to smart match and then did a compare there used to be a merge button. Now when ever i do a compare the merge button is alway's grayed out and i am unable to merge the data.
On the web site i have a similar problem. I used to be able to edit the person in my tree from the smart match compare. But the edit button there is now gone as well.
Both problems i have been unable to solve. I have send two messages already to the helpdesk from MyHeritage but they do not respond very quickly and it is getting to be annoying.
Has anyone found the magic words to get support to fix the problems? I'm sick of writing on this forem, but I think others should be warned not to sink money into the premium plus package as it's been nothing but trouble. The worst part of it is, there is NO support, and no one bothers to write back with your complaints. I just keep coming to this place to see if others have got any answers! In case, the technies back there should happen to ever glance at our comments, it should be clear by now there is major problems here!!! Doe's anyone actually get a response from support? All I get is the standard, we got your message, then we just sit and wait. Doe's anyone else feel that my heritage is NOT correctly handling these matters? I would have never paid the plus program if I knew there was NO support, or living beings back there to respond! More than annoyed, downright pissed!
I am having the same problem "no merge button." I was already running the most current version, but downloaded your suggestion anyway. When installing there were a few files I had to ignore because it said it could not access them. Software runs fine, but still no merge. Any other suggestions? (See screen capture)
I am also having problems with smart matches. I only use FTB and do not publish to MyHeritage as I have my own personal website, for which I am the Webmaster.
I have just gone to compare in smart matches and get the following message: "Cannot retrieve smart matches. There is no such member on MyHeritage.com. Make sure you typed your email address correctly."
The last time i used smart matches on the same person I had no problems. As i mentioned at the start, I only use FTB as my database and don't publish to MyHeritage.com
I have just upgraded to version 6, and I think I may know what the problem is. Sometime ago (about 12 months I think) I changed ISP's and supplied a new email address, which is now recognised by MyHeritage, BUT after clicking on the Profile Page link in version 6, it is pointing to my OLD email address, and I think that is why I can't access the smart matches, because it says " Error message" There is no such member on MyHeritage.com. Make sure you typed the email address correctly.
Could someone at MyHeritage please look into this?
Thanks for reply, but it didn't help. I used both the old & new details, but when i click on profile page link it ses my old details and when i enter p/w , it the gives "no such member etc" error. I enter the new details and it goes back to the person card. Thinking this is fixed i click on the profile page link again, and hey presto we start all over AGAIN!!!!!!!
Could I send you the old & new details by PM (or email) to check for me?