For the past weeks I have confirmed about 16 000 matches and received a green SmartMatch symbol, top left, in the record. Yesterday I compared a few matches and it all worked out just fine. Today, when I press the green symbol, I get NO matches in the list where there shoud be names of other family trees AND when I return to my family tree the green symbol for that person i GONE!!! I have ONLY uploaded an updated family tree NOT a new one. So for the second time over 20 000 Smart Matches are gone!!!! This is getting totally unacceptable.
This is totally insane!!!!!!!!!!! Yesterday i confirmed over 1000 matches and today, so far, around 150. The green symbol appears in the matched records BUT, when I push it there are NO matches for that record and when I go back to the record the green symbol is gone!!! So again, everything I did yesteday was a waste of time. For ALL of my earlier comfirmed matches I get the error messasge "There are no Samart Matches for........" and I KNOW they have been comfirmed and matched to SEVERAL other family trees.
I would appreciate some kind of answer/explanation from the MyHeritage team. In my opinion, this is totally unaccetable, especially as I pay for a Premium account.
Thank you for writing to us.
Please note that for big trees as yours the Smart Matches might have a small 'delay' since they are recalculated and updated every time the person makes a change on his/her tree.
I have manually updated your smart matches, so if in 48 hours you still see matches that are still pending, please contact me again.
Hope this helps. Please do not hesitate to contact us directly to firstname.lastname@example.org me for further comments or questions.
All the Smart Matches that have been rejected take up place on my computer. I get constantly reminder that my memory file is very full and I should close the program and begin again. Well, I have no use for hundreds of rejected Smart Matches. I want to get rid of them!
Unfortunately, at this time there is no way to delete Smart Matches from the list of all the suggested matches.
Thank you for your input.
We have received many requests for this feature from our users, and it is something that we are working on at this very moment. A new Smart Matching interface will be released in the very near future offering many enhancements. Please stay tuned, it's worth waiting for!
Recently when merging from SmartMatches into Family Tree Builder, in a number of cases, just a given name shows on 'my tree' in the 'comparison' tab mode. Often a short name, such as Jane. That's all, not Jane Smith, say. But the full name shows in the 'Information' section on the right.
Can anyone explain this? I have tried re-entering.
Please re-send the e-mail, it might have been accidentally deleted. Please send to email@example.com, the other address is on my wife's computer. Officially her's is the address of some of my stuff because the invitation to join one of the trees was sent to that 'address', which caused some confusion at first.
Is there a way to stop the smart matches showing when you have already confirmed or rejected them? For instance, if I go to smart matches and select the people radio button, I get a long list of smart matches which shows for each person that there are (say) "11 matches (4 Confirmed)" But I do not know if the 7 unconfirmed have already been rejected, or if they are new - It is very frustrating to open each persons smart matches to find that I have already rejected all those matches. Frankly, if I have rejected the match, I really don't want to see it again! Even if the message at thesmart match screen told me that I had "11 matches (4 confirmed & 7 rejected)" that would help - at least I know I have checked all 11 matches and don't need to look again.
Also if possible there should be sometning to tell you that you have initiated a change, and the system is thinking about it still so you should not make any alterations for the time being. Say a black bar across the icon ("don't go here") until the tree has been updated by the system. Many forum replies have told us to wait for updating of Smart Matches but who remembers what alterations were made and when; there may be hundreds made within a few days.
I've been getting SMs with listings of brothers, sisters and siblings. The names of the siblings are of a "very likely correct" gender, eg Alexander Johannes is likely a brother and Alexandra Johanna is likely a sister.
Just briefly: I am new and am assessing the possibility of going Premium. What I would like to know is if I go Premium with my main site and I get smart matches coming in, can I respond to them even if the person concerned is NOT a premium member or do BOTH of us have to be Premium members?