Hello Shelly, 

 Thanks for contacting us on our forum. 

I understand your concerned with the number of smart matches you are recieving when you research your family.  It may sometimes be very frustrating to view the same matches over and over again. 

As you might know the smart match list is sorted by quality, so you’ll see the best Matches first, but we also show you the other matches below, so that no information will be hidden, and all your research potential will be met.

If you find that a match is wrong you may mark the match as rejected  and this will help you manage your matches and this also will  help us understand that this should not be regarded as a Match in the future. 

If you no longer wish to see Smart Matches™ for a specific person in your tree, sort your matches by people, select the person, and click on ‘View matches’.

You will reach the consensus page for all of the matches for that individual. On the list of all the matches is the ‘Reject all’ option:

Clicking on it will bring up the following window, with the option to ‘Ignore this individual altogether’:

If you would like to ignore the smart feature altogether, we have provided this option as well.

To update these settings for your tree on your family site, go to Family Tree > Smart Matches™.

Sort the matches ‘By family trees’ (this is the default setting). Next to each of your tree names, you will see the setting option, which will take you to the Smart Match™ settings for that specific tree.

To completely disable Smart Matching™ for this tree, un-check ‘enable Smart Matching™’.

Alternatively, to just not allow Photos to be copied through Smart Matches™ for this tree, un-check ‘allow managers of other sites to copy photos of matched individuals’.

Please note that the Smart Match™ settings are per tree, so make sure that you change them for all trees on your site. 

Regarding our algorithms, we have recieved many requests to better the matching process and we will keep you updated if there are any new changes being made.  Thanks again for your feedback.

Kind Regards

Rafael  

This is totally insane!!!!!!!!!!! Yesterday i confirmed over 1000 matches and today, so far, around 150. The green symbol appears in the matched records BUT, when I push it there are NO matches for that record and when I go back to the record the green symbol is gone!!!  So again, everything I did yesteday was a waste of time. For ALL of my earlier comfirmed matches I get the error messasge "There are no Samart Matches for........" and I KNOW they have been comfirmed and matched to SEVERAL other family trees. 

I would appreciate some kind of answer/explanation from the MyHeritage team. In my opinion, this is totally unaccetable, especially as I pay for a Premium account. 

Jack J Jackson 

Thank you for writing to us.

I apologize for the delayed response.

Unfortunately, at this time there is no way to delete Smart Matches from the list of all the suggested matches.

Thank you for your input.

We have received many requests for this feature from our users, and it is something that we are working on at this very moment. A new Smart Matching interface will be released in the very near future offering many enhancements. Please stay tuned, it's worth waiting for!

Best regards,

Lior

MyHeritage.com team

Hi,

Recently when merging from SmartMatches into Family Tree Builder, in a number of cases, just a given name shows on 'my tree' in the 'comparison' tab mode. Often a short name, such as Jane. That's all, not Jane Smith, say. But the full name shows in the 'Information' section on the right.

Can anyone explain this? I have tried re-entering.

Geoff

Hi,

Thank you for the e-mail which I haven't looked at yet.

However; if I put one or two spaces and a full stop after the given name the family name miraculously re-appears!

Geoff

Hi,

I think something like this is important.

Also if possible there should be sometning to tell you that you have initiated a change, and the system is thinking about it still so you should not make any alterations for the time being.  Say a black bar across the icon ("don't go here") until the tree has been updated by the system. Many forum replies have told us to wait for updating of Smart Matches but who remembers what alterations were made and when; there may be hundreds made within a few days.

Geoff

Hi,

I have it in swedish but it is only when I have siblings of one gender I get Brothers or Sisters.

I can have only Brothers or Sisters and the matching tree Siblings and vice versa.

/Anders