This iis a limitation of our Family Tree Builder which is currently unable to work with multiple languages. We are aware of this issue and our developers are currently working to rewrite the program in order to resolve this issue.
I am staring at 2800 Smart Matches. Over the past week I have rejected hundreds of matches between persons in my tree and folks of entirely different names, some living decades, even centuries apart.
I understand you have accumulated many smart matches over the past week and have rejected hundreds of them that are incorrect. It is first important to understand that Smart Matching works by comparing millions of names, facts and connections on family trees. When two family trees are connected, both their owners are informed, and researchers benefit from the opportunity to collaborate and learn from each other.
In our newly released Enhanced Smart Matches, we now show you ALL of your matches, the high quality matches and the lower quality ones. The list is sorted by quality, so you’ll see the best Matches first, but we also show you the other matches below, so that no information will be hidden, and all your research potential will be met.
When you mark the match as rejected, the program will help you manage your matches, and will also help us understand that this should not be regarded as a Match in the future.
Could you please write me an email to: suppport@myheritage.com with details of the error you are having? I need more information to find a solution for the problem you encountered.
Thanks so much for your feedback regarding this issue.
First, let me explain that the reason why additional comments are available is because these comments are added to the tree and facts.
Regarding a space to add comments on why a smart match was rejected, We currently do not have this, although thank you for the suggestion. I will be sure to forward it to the appropriate department for consideration.
My family tree has 10,000 names. Is four days a reasonable time for the matching to take? I'm thinking about upgrading to Premium but if there's a problem with the Smart Match program it might not be worth the money.