thank you for the message. You should get matches soon (in a few hours). We have experienced some problem with Smart Matches in some of the trees and we hope to fix it soon.
My Home page says I have X number of Smart Matches to confirm.When I open on Smart Matches,the is usually a long list of Smart Matches from many different Trees.But when I click to check them out,ther is nothing.Just a tab that says"X Smart Matches to Confirm,but none show below.I now have close to fifty SM`s to confirm or reject,but,none show, so I can`t check them out.
Other site members of my Tree have been in touch with the same problem on their Trees-no wonder they have litererally hundred to confirm or reject,and appear to be doing nothing.
I can`t even get a reply from My Heritage.What is going on?
All these problems seem to have started with their merger or takeover of that US Company-maybe they havetaken on too much,or their is a conflict!
Each time you make changes to your tree and publish, your Smart Matches are processed again. The data will then be compared with approximately 21 million other family trees at MyHeritage.
Since you have a very large tree, the collection of the data can take more time, up to several days.
It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed- an empty smart match.
If you wait a few days without updating your tree, this should appear properly.
I'm having the same problem! In fact my FTB software claims to talk to the website, but in fact doesn't. I get no Smart Matches now and every time I try to publish, it tells me the version on the site is newer than the one I've just finished working on on the software!
Everything was fine until the latest update to the software
I've uploaded my GEDCOM with 1500 people in it on 28.4. Now we have 3.5. and the system is still looking for matches. Last time I had 640 people and it was ready in no time. Something went wrong?
Thank you for writing to us, and sorry about the delay.
Please note that each time that you publish your tree to the site the Smart Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches.
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches.
If this does not resolve the problem, please let me know.
I have two trees and I am a member of one another. How can I link parents from one to child in another without merging trees? Is it possible? I can not find solution:
I understand that you you are interested in linking parents to a child. You may not do this on a smart match but you may do this on your own tree. A smart match simply allows you to copy information to your tree.
If you build your family tree directly from your family site at MyHeritage.com and you need to do one of the following things:
* Fix any wrong connection between children and families or between spouses.
* Move an entire branch
* Add a child, parent or spouse that already exists in the tree without having to add them again ( a marriage between two distant cousins, for example)
You will need to use the Connect Remove Connection feature.
1. Click on the ‘ ’ icon on the relevant card:
2. Choose to Connect to existing person:
A side panel will open up, with three options:
3. Choose the relevant option, and then the relevant individual from your tree.
4. If you choose to attach to a parent, you will need to choose the relevant spouse (if the parent has more than one spouse):
In a similar way, you can choose to remove a connection for any individual.
Note:It is not possible to connect person A and B as siblings.
Instead, you will need to connect both to the same parents - which will make them siblings.
If I have misunderstood your question, please let me know.
I was considering a direct complaint to My Heritage, but feel that this is going on too long, too often with repeated Smart Matches.
I have a person I'm asked to "confirm" not once, not twice, but three times from a website from which I already have confirmed that same person on 4 previous occasions. The website "claims" to have over 98,000 people and has confirmed this person in July 2011, January 2012, March 2012 and April 2012. It is definitely the same person; no details have changed.
Does this person (1972-1994) really need to be confirmed seven (7) times ? by the same web site ? This person is also confirmed by many other sites and there seem to be no disputes raised. I cannot understand which algorithm the SM program uses, but it still takes a live person to originally input the algorithm.
I realize that I will be asked to "submit" more details and/or will be communicated with directly so as not to be embarassed publicly by my complaint. I see some issues dealt with by e-mailed replies/solutions by Support but there are some of us who would like to know the solution as well. The very same issue may arise again at a later date.
I have been sitting on this complaint for several days now and now is the time to share it.
It's annoying, anytime a person republishes their tree under the same name it gives you all the same SM to reconfirm. They probably aren't even aware that they're doing this. Only way I've figured out is that if you see a tree repeated once or twice, just confirm one and ignore the other. Then if any more come up you can ignore them too, but at least you won't have to see any more from the trees that you've ignored.
Exact reason why I turned the stupid matches off. I'm sick of them.
I have YET to find a match with my direct ancestors, but the wife of the son of the husband of the aunt of the daughter of the husband of the daughter of the wife of the uncle.... waaaaay back in 1703 keeps showing up month after month after month.
I dont consider your matching very smart when it tries to match someone born in the USA in 1831 and is still 'alive' with someone born in the UK in 1831 and is deceased.
Hi Mike, you do have the option to make the strength of the matches stricter, but then you may miss good matches because of the accuracy of the entries on both sides.
I've just spent more than one hour confirming/rejecting SM's of which most had NO relevance to my tree. The percentage-indicators must be wrong! I have experienced a true SM with appr. 65% and a completely false SM with appr. 60%. Main indicators as full name, birthdate, deathdate, parents and partner(s) have obviously too small part in the SM-percentage. After an initial stage in recording the familytree, SM is becomming an annoyance.
MATCHES UNDER 75% SHOULD NOT BE DISPLAYED, at least as an option.
We currently do not have the option to show only matches above a certain percentage, although thank you for the suggestion. I will be sure to forward it to the appropriate department for consideration.
Can anyone from the staff, please, explain what technically happens when a match is confirmed. That is:
I get a list of trees on the net with matches to mine, how I really don't care.
So I look at one matching tree and find that ALL suggested matches are OK. I press the "coinfirm all" and get a new box where I have to confirm the matches once again.
NOw the questions:
1. What happens in my and the matchning tree on YOUR SERVER?
2. What happens in my tree ON MY PC on my desk?
3. When I see the GREEN symbol on a record I know it's a match but are ALL the confirmed records ON MY PC updated with that match symbol if I confirm them with the "confirm all" or are they only updated if I confirm ONE match at a time?
4. How does other persons confirmations affect MY tree on the SERVER?
I've just spent more than one hour confirming/rejecting SM's of which most had NO relevance to my tree. The percentage-indicators must be wrong! I have experienced a true SM with appr. 65% and a completely false SM with appr. 60%. Main indicators as full name, birthdate, deathdate, parents and partner(s) have obviously too small part in the SM-percentage. After an initial stage in recording the familytree, SM is becomming an annoyance.
MATCHES UNDER 75% SHOULD NOT BE DISPLAYED, at least as an option.
