Nothing is more frustting than being ignored. May I suggest that emails sent to Support be acknowledged with an auto response at least stating that you received the enquiry.
I've sent several queries and don't know for sure that they were ever received, or that you will be looking into the problem/query, and will get back to me whth an answer.
Agreed. I am a PremiumPlus member, and one of the perks of this subscription (supposedly) is prompt support. I emailed twice last week and have heard nothing. Did they even receive my queries?
I would be very interested in having an icon available for war veterians. Many members of my families served in various wars, and I would like to show their veteran status on their place holder.
Even nicer would be if the icon could denote which war they served in. Sense American's seem to have been involved in almost every conflict that has happened in the last 200 years identifying each one might be too difficult. But a Veteran's icon would be nice.
The MyHeritage user interface for inviting new members can be confusing at times, especially when you haven't done it for some time and there are a lot of family members looking over your shoulder whilst you are trying to do it. Recently I apparently put an email in another person's box and clicked the Add button. When she logged in after receiving the invitation email, she was identified as another person! This has caused me a lot of embarrassment and grief to the invitee.
Since administrators cannot rectify this mistake themselves, might I suggest that a pop-up appear to confirm the correct person is being invited, ie associated with the email just entered.
Note for designers: On the Home page, from a User Experience point of view, what I see is the Invite close family heading, the Enter email box, and the Add button. I do not register the person associated with the email box.
This is just to say "Thank you" for your time in sorting out the search on tagging in reply to my request.
In the program for editing people there is a field at the end of last name to put Esq. 1 11 111 Jn Sn, with the older program this field would take 4 digits but now if you want to type anything into this field you can only type 2 digits.
The reason as I explained before is that if you have 4 5 or more people called Joe Bloggs in your tree it is difficult to find the right person so I was putting the year of birth in that field so you would get Joe Bloggs 1777 when searching to do any reports or tag in photos and anything else, I know you get Joe Bloggs 3 cousin 3 times removed or Joe bloggs related by 10 steps but you may have a 2 Joe bloggs related by 10 steps
I have been putting the last 2 digits in IE 77 for 1777 but Joe bloggs 1777 looks better than Joe Blogs 77.
I was thinking of going back to the old program but if this could be reincorperated into the new program it would help or even a field to put the year of birth or even the year of birth being displayed when displaying a person whilst searching.
Yours Colin Rout.
I wanted to do a Family Book with all the generations I have in my family tree but was told that it will only support 5 generations. Will the capability of added generations be available soon?. It would be sad to have information on all the generations and not be able to include them all in a book.
I hope the development team will realize how important it is to those of us who have more than the 5 generations to be able to display them in the Time Book.
I see you are from a place called Trafford in PA. Do you by any chance have Traffords in your family tree or know of Traffords there. Just curious because I have a bunch way back to a Trafford, England. Like I said though, it goes a long way back.
I have no Trafford's in my family tree but I do believe hearing that our little town was named for Trafford, England. However, I don't have any information on why it is so named. If I can find out I will certainly send the info on to you.
The Problem i have been having between my online account and the software is that the software does not allow for passwords that begin with numbers. My online password begins with a number. Are there any plans on fixing this particular short-coming with the application?
I don't know how many people are working there at any one time, but it seems like you could have a certain number of hours per day(I would assume it would probably be Israel time) in which someone could chat with customer service. Obviously those hours would not be very convenient for most people in the world, but at least they would know that if they really want to talk with someone, they can know there will be someone there during that time, and can make arrangements to do so at that time. I would think this would be by way of online chat rather than telephone.
This was a feature that we did have available for a short period of time, but we found that it did not adequately help our users, and that it was much more efficient for us to concentrate on answering our users through mail. This way we can answer more of the hundreds of mails that we receive each and every day.
It would be great if site members in the "Send Email to All Members" list could be ordered by first or last name. Or if they could be put into groups (by different family names, for example), like a Yahoo! address book.
If you go to your site members page, and sort the view according to last name (or first), and then choose to send an email to all members, then you will see all the addresses in alphabetical order according to last name (or first name).
We do not yet have the groups feature available. I will make sure to pass on that request for future consideration.
Thanks for your response. Yes, I can sort "Site members" by first or last name but the "Send email to all members" list can't be sorted that way. Thanks for forwarding my suggestions.
