here are additional arguments for implementation detailed log/audit feature.
Real situation: Today my uzed lost photo's links completely.
If detailed log feature would be available I would never inquire support @ MH but I would look for my backup file and log/audit file only. Having restrored the project from the backup I would make the edits made from the last backup - that's it.
While not having detailed log we need to initiate the support process, which cost a lot.
Implementaiton of detailed log must be a major motivator for MH, having implemented this you would need less support work, you would only need to write few additional lines in the manual.
Users who are using MH Online and FTB know that time to time, in the situation of tree versions conflict, they face the dilema which version of family tree to take. In other words, the user need to decide which data is he accepting to loose. While not having deailed log file is it not so easy to make the decision. If detailed log/audit file would be available, it would not be the questions "which data to loose" anymore.
Log/audit data shall be part of family tree.
Keeping in mind that edits can be made online and ftb both, detailed log shall be implemented in mh online and ftb both.
Sync process shall not take one of or overwrithe the log but append the new portion of log from the last backup.
We have received the file you sent with the integrity problem and we are taking care of it at the moment.
Regarding that you described with the lost of links of photos, I would recommend you to first and foremost be sure that the file you are working with (or trying to) on Family Tree Builder is the same that is now synced online. I see that you have many different trees on your family sites, and each of them has and 'ID' higher than 2 or 3 (some even with ID 15), which means that those are not the original files yet might be a copy (you might have saved the file as a new file with a different name, restored a backup, imported a GEDCOM or other similar action).
I would recommend you to manage the files you might have in your FTB, by clicking on 'File' on the top menu bar and then on 'Manage projects'. See if you have more than one file for the same tree, and maintain only the most updated one, deleting the others.
The photos are also an integrant part of an FTB file. So it's important to keep the file to which the photos have been imported.
If you have now problems with the photos, I would suggest you to try to restore the correct tree from the site (if the tree on the site is correct, with all the people and their photos), following the steps on the links below:
We are aware that the Forums are a bit lack-luster, however they are at the moment relativly low in public useage.
As of now, we do not have any definitive plans to expand of change the forums. That is not to say that we might change it in the future, and hopefully we will find the time and reason to redo the forums.
So are the USA's passenger trains. Under-utilized routes were systematicaly eleminated, and guess what the eventual result was? Nobody travels by rail anymore (except VIPs commuting to NYC from Long Island or from Boston to Washington, DC).
To my understanding the text "......however they are at the moment relativly low in public useage..." shall be understood as "... we really do not care about what are you posting here, this is not our business..."
I did not say we do not care what is said in the forums, and we keep answering our users here, and rely on help from other users to help out eachother.
When you have a small development team, you have to prioritize what you shall develop, now the focus was on Instant Discoveries and our new Translation feature. Our main focus is developing features that can be activly used by our users to expand their family trees and locate more information.
We do hope that we will be able to redo and renew the forums in due time as welll, but it is not the top priority.
in this forum folder (Product Suggestions) nobody is seeking for support. Here are posting the users who would like to see your product better. Therefore it is critical to hear what users are saying in this folder and nobody will ike to read your counterposts about you have different priorities than fixing the bugz.
In the situation you have small development team, it is critical to allocate your recources properly, I really do not find the posts who are asking for "Instant discoveries" but I see posts of unhappy users who are not getting proper support.
The online site requires a pedigree view, like virtually all other programs and sites. It is a standard and necessary view. Moreover, it should be incredibly easy to provide such a view.
For those of us with large families, the modern view tree becomes unwieldy and then useless very quickly. The modern view is also inefficient for comparing trees and finding shared ancestors. Anyone not in a pedigree view is irrelevant to finding a shared ancestor.
I receive many requests inviting me to join someone else's site. I have no problem with this, but there ought to be a way for the requestor to include specific individuals or at least surnames to give me some idea WHERE in that site I can find connections, and a common sense link or links that will quickly take me to those pages or indeces on the suggested site. As it is, I'm happy to join anyone's site, but I really can't ever share data unless I can see where our sites are connected!
The message generated by SmartMatches about inviting others should provide a link to the Smartmatches concerned as if you have many matched tree there is NO search facility of these SmartMatches (not so smart! )
would you please accept my request not to delete the users posts. While deleting the posts of the forum participants you are damaging your own reputation.
To my best understanding discussion folder "Product suggestions" is intended for sharing and developing ideas for your and our product improvement. The users who is posting idea and proposal for product improvement are worthy of thanks and encouragement but not dishonorable attitude.
The posts are deleted when we feel like they are not related to the original Post thread, such as user asking about GEDCOM's and another complaining about issues of sync. We prefer not to cause confusion especially to users that are new to the site/software.
Also, when we need a further investigation, it is important for us to contact personally the user in order to request their file and/or personal information about their account which we prefer not to disclose on a public Forum.
Once we reply to personally by e-mail, we delete the forum posts in order not to give an impression to other users that we are not replying it (and the reason we might have not replied on the Forum post has been explained in the previous two paragraphs).
We have contacted you a few times in the past week or so and yet we haven't received a reply from you in order to be able to try and fix the problem you are facing.
You are more than welcome to post improvement requests and ideas, as long as the post doesn't fall into the categories abovementioned which might lead us to prefer delete them and reply personally instead.
My feeling is that you are deleting the posts without reading them.
My posts are deleted in the folder "Product suggestions".
To my understanding this is the place where users are intended to give proposals for product further devlopment and discussion for idea approval.
May I emphasize that none of my deleted posts included any single complaint about the product, they included the suggestions how to make the product better only.
All the posts were single posts but not the reply to another post, therefore your statement about my posts were not related to teh thread is not applicable to the topic of discussion.
Your statement "We have contacted you a few times in the past week or so and yet we haven't received a reply from you" do not comply with facts, this is simply not truth. Moreover I have been asking you about the matter of the thread (why posts are deleted), you have not answered to my message.
Again, in the folder "Product suggestions" I have posted several posts with suggestions for product improvement, whereas support was not required. I was anticipating to receive users and developers comments and support for the suggestions.
While not commenting these posts you are demonstrating the ignorance to your customers.
While deleting these posts and while not giving clear answer neither on the forum nor in private communication you make a major mistake which can destroy your business.
You are delivering the statement that posts with ideas for improvement are wellcome. Prove your statement and restore my posts which were posted and deleted two times.
The posts cannot be restored at the moment, and I first and foremost apologise if we have deleted by mistake a relevant post.
Note also that when posts contain complaints that may sound to us more like an attack to the Company such as 'MH doesn't answer' (or replying other users with 'don't download the software because it has a lot of bugs'), when it is not the case, we may maintain our discretion in deleting it, if we had the possibilty to actually answer the user.
If we feel, however, that the posts are relevant, constructive and not harmful to either the Company or the other users, we will surely maintain them on-line.
Regarding the suggestions themselves that you and other users had sent, users' feedbacks are very important to us and we try to address every request that we receive.
You should remember, however, that our software handles very complex databases and records and provides many genealogy tools. Every service and feature that is released goes through months of testing.
Bugs and feature requests are prioritised according to how many users write to support about them and how much resources and time they require of the development team. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We are aware that as a customer you look for the best tools to aid you in your work. And we do our best to fix and implement the issues users report with the resources available to us. As much as we would like to, we can't fix every bug and feature (or implement suggestions) that are requested.
thank you for your reply and I do consider your reply being very constructive until the words "You should remember....".
It can be the case that some MH employee are not making proper qualification of the posts (this statement is not the offensive complaint but the assumption of possible reason of the conflict), but they should be released from this responsibility if they can not do that after repetitive explanation.
May I emphasize, if the user is claiming 'MH doesn't answer' can no way be qualified as offensive (attacking) statement, I understand this being desperate cry of the customer that he is not getting support which he was anticipatting to get.
I would suggest to improve @ MH the complaint management procedure. I mean, we see number of unhappy users on the forum, some of them receive the answer that they are not entitled for the support (that's OK), the others are suggested to switch to personal communication, after a while these unhappy customers appearing anew, this is making a very bad impression to participants of the forum. Instead of this we would be happy to see public, that MH solved the issue efficient and fast, we would consider this being strenght of MH.
I have (maybe wrong) feeling that MH team is willing to hide the problems (another assumption) instead of claiming them with clear instructions how to live in the not perfect world. May I express my understanding that hiding the problems is an indication of weekness but claiming the problems and their workaround is definitive strenght.
I think (my thinking is not the attacking of MH but thinking how to make MH prosperous) that we (users and MH) should build the knowledge how to achieve our results in the not perfect world (e.g., situation when FTB SYNC is deleting data like email address, link to photo). Information is building knowledge, knowledge is building wisdom, confidence and trust.
In order to avoid conflicts in the future may I suggest to follow certain rules:
- facts can not be considered being offensive statement
- facts shall be confirmed or denied, being false
- if fact is negative to MH (product) it shall be not hidden but made public with clear workaround instruction
Would you please amend, reject or confirm.
Last but not least, Felipe, you should remember, that the part of your messages which beginns with the words "You should remember..." is a pure evidence that the person who is putting this wording from the template really does not care about the content of the text (this is not the offensive statement but the explanation how users perceive blind usage of templates). I personally have answered to MH three times that I do understand this quite well and why you should change the policy of making priorities.
I have choosen MH because of this is a great company with great product and I will do my best not to let to damage its name and reputation.