I love using the Forums, but it took me quite a while to find the link initially. Please make it more obvious by moving it from the bottom in the "fine print" as either a separate tab, or under the "Community" tab. Thank you!
We're probably going to add a print feature for the Timebook (on the Events page of your family site) for Premium Plus users at some point in the future. If you haven't tried out the Timebook yet, I highly recommend.
Even if you're not a Premium or Premium member you can still view the Timebook. It's really nice.
I have had a look at the Timebook. I agree it is a great feture. It would be nice to have this feature also added to the Family Tree Builder Program as a report.
Also I would be nice to be able to print a photo album for just the one person, and have all the photos attached to that person printed only and have it available on the Family Tree Builder Program as a report.
It would also be nice to be able when printing out a photo to be able print with it the location of who is in the photo.
I don't know if anyone is having this same problem. When I investigate a someone else's family page that turns out to be private, I can't go back when hit the back button, I'm stuck. I have to start all over from my Family page. IMO if a site is private, and we're not a member of it, the software shouldn't let us go to the site.
Yes, thanks, but I tried that. Are you saying that if you get to a private site, and double-click the back button, you escape?
This is the message that I get: "Welcome, Edward Klein
Your logon has been successful. However, you are currently not a member of the site that you are trying to enter.
This site is not open to guests. Therefore, you cannot visit it."
OK, fine, but then I can't go back. Oh well, maybe someone else will have the same problem.
You could also try the page history and jump back a couple of pages. If you hit the back button you may come back to a redirect page which only get you back where you came from. By double click the back button, as suggested before, may get you back past the redirecting page but if you dont double click fast enough it wount help so then use the page history.
I can double-click as fast as anyone, and it still doesn't work. But thanks for the page history suggestion. That might be an option. Knowing if a site is private ahead of time is also an option, then I won't try and go there in the first place. Thanks again.
I don't understand why when a user backups his or her family tree, it makes a new copy on the website and then all the smart matches come to be confirmed again. Why can't the confirms follow with the backups. I am so tired of confirming smart matches over again and again for the same family trees. I also don't understand why a new backup shows up as a new family tree on the website, why can't it just update the current tree.
These two items will probably be deal breakers for me and I will probably not renew my membership again less this is fixed.
The problem you describe is very frustrating, and results from misuse of myheritage.com.
We provide a back up service so there is no need for any user to back up his tree on the family site. If you build your tree in FTB, the program automatically backs up the project every once in a while on the computer, without publishing it of course.
Nevertheless, some user publish back-ups, either accidentally or on purpose, because they don't understand the noise they are introducing to the Smart Matching system.
Our challenge is to overcome this noise - I will report your complaint to our Development Team and ask them to find the solution.
I will update you when improvements in this area are made. In the mean while you can choose to ignore a complete tree if you feel it is a duplicate of a tree you are already matched with.
I know that when I downloaded the family heritage software to my computer it creates a duplicate file on my website. Every time I updated my computer file, it creates a file on the website. I don't like the duplicate file, so I delete it. But I don't why it does that and if you could fix that it would certainly helped. I just quit using the copy on my computer as it is just a pain. I don't think anyone wants to make backups, it just happens when you update your file on your computer.
I spend more time trying to confirm matches then doing my own research.
The normal behaviour of Family Tree Builder is to publish each update OVER the old update on the site.
If this is not what happened in your site, one of the following is possible:
1. I see you have a web tree in your site. If you exported a gedcom to FTB and then published, it will create another tree in your site. The way to overcome this, is to go to FTB, and use the File > Restore porject > restore from site menu. You will then be asked if you want to change you previous online web tree to an FTB tree, and you can choose "yes". Keep in mind that if you turn you online tree to an FTB tree, it will become read only online.
2. In FTB, if you use the "Save As" menu instead of "Save", it will create a copy of your project, and then publish a new copy to your site instead of updating.
All these complicated issues will be much improved once we release FTB 7.0 with the full Sync feature.
I've only just recently become aware of this duplication problem. I've been cursing under my breath other sites that appear over and over with the same matches, only to find that I may be one of those myself.
Why, is there even a "Publish" option on each site if it only creates an additional, though updated, site without removing the old site automatically? How do I determine if I have multiple sites and how do I remove all but the latest version? I would not like to think that I'm causing others the same problems that I've been upset about myself! Thanks!
Sorry about my error on your name, and thanks for checking it out for me. I was worried that I was causing others problems after reading several streams that said I might be doing so. Thanks for giving me peace of mind.
While I have your attention, could you please help me with my other problem? I've requested help several times, both in these forums and on a ticket, but no good response has been given.
My site tells me I have 2 smart matches to confirm. When I pull them up it shows one site (Reynolds/Hurt/Sweitzer Web Site) with 16 smart matches needing confirmation, but the site is blank. It's been this way for about four months now, and it's very irritating to have to continually skip over this site in order to confirm other smart matches, which have no problem posting to my site. Thanks in advance for your help.