No I don't. Maybe you gleaned that from my previous answer. I agree that is a strange and unhelpful change. I wonder if they are rolling out that change bit by bit, which is why you have it and I don't.
No I don't. Maybe you gleaned that from my previous answer. I agree that is a strange and unhelpful change. I wonder if they are rolling out that change bit by bit, which is why you have it and I don't.
Eric,
Do you still not see this new generic layout? I am attaching another screen capture--not only is it more difficult to find the My Sites link, but the title of my site now shows incompletely. Very unprofessional and lack-luster. If you are still not seeing this, then wondering how they are deciding which sites are changed over?
That's very, very interesting. Well, they picked someone who can't complain via the Help Center because I have been complaining for months about not being able to view the contact form to send email to support. I have Firefox 10 and they cannot see the issue--which is most of the form is cut off.
So this is the only place to complain for me.
I will try just emailing by replying to another answer on another issue and include the same screen capture.
Your discussion is exactly the feedback we are looking for.
Currently only a small portion of MyHeritage users are exposed to the new site layout - this is the reason some of you see it and some don't - specifically because we want to monitor what you have to say about the changes.
We'll soon release a blog post and video highlighting the changes.
Pat, in regard to your specific complaint about not being able to contact support I checked our ticketing system to make sure the support team is answering you. You're a long time and loyal customer after all.
You are one of the people who have the most support requests I've seen to date. I think we'll have to find a special gift for you for having the most support requests - 91! :)
I see you have been helped by every person on the support team at least once as well as developers and other people on the MyHeritage team. We're really happy about the fact that you use the system extensively enough to have a lot of questions and especially that you share them on the forums for other users to see.
You're right though about the problem you're having with the contact form in Firefox. I'm investigating with the developers that programmed the help widget where you have problems to get this fixed for you. In any case, you already have support's email address so you can get in touch with us any time you need, right?
Here is one comment I just got from a site member (I think this is just the tip of the iceberg):
"I agree on the “unfavorable” My Heritage site changes. I have yet to find the information in their big purchase of any value and more difficult to get any information at all. It seems that if you want any information you have to pay yet another fee for getting the information if any is of value. So far I have found the World Vital site of no value in finding anything.
The Fold 3 site also wants another fee for anything they do.
I am completely unsatisfied with My Heritage and probably will not renew my subscription when it comes due again unless they get back to the real world."
Again, if you are not implementing these site changes to everyone, you are not going to get a representative feedback. I found the video, but cannot find the blog--it says nothing about this change.
Thank you for the feedback. I see you are doing this, not by site, but by admin. If I log into one of my sites as member, I see the old, familiar site, but if I log in as admin, I see the new site.
So, of course, you are not going to get feedback for the members. In the 9 sites I have, I have a total of about 680 members (and as soon as they put up the free site (from Back Up My Family Tree), that will add about 200 more. They do not see this change--only I do, as admin, so please note that my feedback represents at least 680 members on 9 sites.
So none of those members will be giving you feedback--only 1 admin for 9 sites. That is really not very representative sample for feedback on a change.
Yes, I have had to contact support several times because I have a lot of sites and alot of members to give me feedback and asking me to report to support as they don't find it easy (or impossible in Firefox) to do so.
We find it interesting that none of the suggestions we have made are being implemented--such as the way notifications are sent out now--without the title of the added posting and other very important items such as synching photo links with gedcom updates, or sending out notices each time a member joins another site-- but you are quick to add features that are not useful, add extra clicks and for what reason?
Yesterday's change came at a very inopportune time. I am on the board of our local Genealogy Society and was to present a program for the group, part of which was showing MyHeritage site--I did not have a lot of positive things to say about it, having just had this shock of layout change! I am also director of our local Family Center and see many members of the genealogy public on a weekly basis.
Many are looking for alternatives for collaborating online. I viewed several of the free sessions on Rootstech last week and downloaded all the syllabuses. I now have many blogs I can participate in and share my experiences with various collaboration sites.
Enough said. You have great potential and have some nice features--one of the main reason we moved 9 sites from MyFamily.com (some are still there) is because of your notification features (which you changed), your tree (which we were told would become synchable with any new gedcoms we upload as far as photo links--but has not happened yet), Message boards, etc.
Suggestions:
1) Make the layout editable, as MyFamily.com does.
2) Add more tabs (not less) for the more heavily used items
Thank you for the feedback. I see you are doing this, not by site, but by admin. If I log into one of my sites as member, I see the old, familiar site, but if I log in as admin, I see the new site.
So, of course, you are not going to get feedback for the members. In the 9 sites I have, I have a total of about 680 members (and as soon as they put up the free site (from Back Up My Family Tree), that will add about 200 more. They do not see this change--only I do, as admin, so please note that my feedback represents at least 680 members on 9 sites.
So none of those members will be giving you feedback--only 1 admin for 9 sites. That is really not very representative sample for feedback on a change.
Yes, I have had to contact support several times because I have a lot of sites and alot of members to give me feedback and asking me to report to support as they don't find it easy (or impossible in Firefox) to do so.
We find it interesting that none of the suggestions we have made are being implemented--such as the way notifications are sent out now--without the title of the added posting and other very important items such as synching photo links with gedcom updates, or sending out notices each time a member joins another site-- but you are quick to add features that are not useful, add extra clicks and for what reason?
Yesterday's change came at a very inopportune time. I am on the board of our local Genealogy Society and was to present a program for the group, part of which was showing MyHeritage site--I did not have a lot of positive things to say about it, having just had this shock of layout change! I am also director of our local Family Center and see many members of the genealogy public on a weekly basis.
Many are looking for alternatives for collaborating online. I viewed several of the free sessions on Rootstech last week and downloaded all the syllabuses. I now have many blogs I can participate in and share my experiences with various collaboration sites.
Enough said. You have great potential and have some nice features--one of the main reason we moved 9 sites from MyFamily.com (some are still there) is because of your notification features (which you changed), your tree (which we were told would become synchable with any new gedcoms we upload as far as photo links--but has not happened yet), Message boards, etc.
Suggestions:
1) Make the layout editable, as MyFamily.com does.
2) Add more tabs (not less) for the more heavily used items
3) Or leave it as is, but change notifications.
Thank you.
WILL YOU PLEASE PUT MY SITE (S) BACK TO THE ORIGINAL THAT EVERY ONE ELSE SEES!!!!!!!!!!!!!!!!!!!!!!!!
YOU CHANGED IT BACK FOR A FEW DAYS, BUT NOW IT IS BACK TO THE GENERIC BLUE, BLAAAHHHH.
I WILL NOW TAKE THIS TO THE VARIOUS GENEALOGY BLOGS WHEREVER I CAN FIND A LISTENING EAR.
Exposure to the new site layout is distributed over a wide range of languages, countries, site managers and family site members. Exposure is connected to the login you use. You are right, if you log in with a different email address and password you may not see the new site layout.
Some of your 680 site members will be able to see the new site layout and some will not.
I think it's amazing that you took the responsibility over such a community of 680 people! And I understand that with that many people to help you will have a lot of questions for us in support. As I said before it's great that you take the time to write, express your concerns, suggest improvements, etc.
(By the way, I wasn't kidding about the gift. You should get something in the mail in around 10 days.)
In regards to implementing your improvements - it may seem that we don't implement your improvements or that it takes a really long time to do so. I'd like to mention here that keep in mind there are millions of members at MyHeritage we do our best to implement as many of your suggestions as we can. We are constantly monitoring your feedback for new ideas and we have added a LOT of user requested features and will continue to do so.
To name a few:
The Tree Consistency Checker and exporting of custom reports are Family Tree Builder features that were suggested by users.
Family Goals that allow users to chip in together toward a family site subscription was requested by our users.
Enhanced profile pages with all a person's information in one place were implemented due to high demand by our users.
The mobile app was created because our users requested it.
I have recorded your specific suggestions and will make sure the developers hear your input.
Firstly I would tell you that I'm not very happy right now. The new layout really sucks.
I've spent a little over two weeks to redesign our website, so texts and images suited to the old layout, and it was finished yesterday. And now! Everything is destroyed and this is because the center is much smaller on the "Home" page than before.
My suggestionis as follows:
1. Move the link-box on the left side over to the right side and place it between the top-picture and the calendar. If it must be really good, it shouldhave a show/hide function, like all the other boxes. The result is, that there will only be a left and a right section. Then the left section should have the same space as the old left and the center had.
2. Take the "New on MyHeritage.com" box away from the top center and place it in the top menubefore the language selector and call it News.
3. In the Apps menu should the Memory game be the first choice as it was before. The small children in our family does not play the Memory game anymore because it's to hard for them to find. In the old days it was one click away, and they was playing the game, but now it seems to be too difficult with all that clicking.
4. This is a language error.The word "Nedladdningar" is not Danish but Swedish. When I started using this site a year ago, it was the right word "Overførsler". Why it suddenly became wrong I do not know, but it should be changed to "Overførsler" or "Downloads" and not the word "nedladdningar" as it is now.
Thank you so much for your suggestions. We really appreciate that you are taking the time to share your thoughts and opinions with us. This help us to be better and better with time.
I will personally make sure that the sugestions you posted get to the right person for further improvements of the system.
I would like to see the possiblity of linking a photo to the tree (person) from the online album of uploaded photos - it is presently only possible to add link photos from a folder on the local computer it seems. In other words, it should be possible to select whether the source is an online album or a local folder.
theres my idea, i have in FTB some persons i dont like to be published on family site and cant restrain them by current settings options.
for example, family with 3 children, but i dont want to have the middle one on web, as it died in infancy and it just "eats" up space on website, where could be someone more important. current setting gave me only option to do it if i select "publich certain persons" and then i manually select all 2500 ppl and thats bit tiring.
so i would like to have option, tickbox saying something like "dont publish this person on family site;" best place would be in "edit details" on personal card, last tab "more"or, well you can figure it out better
Hi, I've made part of this suggestion before, but now I learned that MyHeritage is working on a new release of the system and I'd like for them to consider adding the full capability.
Much information about a photo can be stored within the files themselves. Most cameras store the Date and Time the photo was taken. Some store the location as well. Many programs (including Microsoft Windows Explorer, Picasa, Photoshop Elements, iPhoto) also let you store and edit Caption, Title, Location, Date, Tags and many other valuable pieced of information about the photo. Many of us use these capabilities to put such information into photos so that, when we share them, the information goes along with the image in the jpeg file.
In earlier posts, I've suggested that MyHeritage provide the user with the option to use this information if it is in an uploaded photo. That way, the captions I've put into my photos could be used as the Title of the photo. If there is a location in there, it could be used for the MyHeritage Location. I think MyHeritage uses the Date Taken if it's in there already.
But I'd like to add a request of an option to have this go the other direction as well. That is, when a MyHeritage user edits in Title, Date, Location in My Heritage, that information should be stored in the photo itself when the photo is downloaded. That way the information would go along with the photo wherever it is used later. One obvious use of this would be a handy mechanism for "synching" photo information between MyHeritage online and Family Tree Builder on one's local computer.
To make this work properly there would also have to be an option to decouple the Name of the photo file and the Title. To me, it simply doesn't make sense for MyHeritage to make these the same. But again this decoupling could just be an option. For those who prefer to have the Name of the File the same as the Title of the photo, that option could remain as well.
Storing the face tagging informaiton in the photo would be more of a challenge so perhaps that option could be left for a later release.
Sorry to be so long-winded, but I wanted to lay out these options because a major new release is in the works. It would sure make my work with genealogy and family photos a lot easier. Thanks for considering it.
As I wrote in your previous post, MyHeritage.com can read EXIF info of pictures but this info is not being used for any purposes on the site.
We really appreciate that you take the time to share your oppinions with us and help us get better with time. As I wrote before, I forwarded your post to our technical department so it will be taken in count in the future.
I'm using Google Contacts. Great solution for organizing contacts and using with mobile phone, computer, internet and everywhere else. It will be great if the photos and other contact information can be integrated with google contacts.
There should be an option for the Title of a photo to be different from the name of the file. I use punctuation -- such as colons -- in photo Titles and they are not acceptable in file names. Besides I'd like to use the same Title for more than one photo. This goes along with my suggestion that MyHeritage provide an option that makes use of Title, Date, and Location information stored in uploaded photos. I've spent a lot of time putting Titles into my photos. I should not have to retype all that information into MyHeritage or Family Tree Builder. If there's already a way to do any of this, I'd love to hear about it. Thanks.
Creating family crests is a fun part of MyHeritage. From what I can tell, however, it seems that the only way to modify a family crest is to start all over and create a new crest from scratch. It would be good to be able to save a crest in a form that one could go back and change just a few things.
This is not a big deal, but it is yet another case in MyHeritage where one is unable to build on the results of prior work. Other such instances are the inability of MyHeritage to extract and use caption/title/description information within uploaded jpeg photos. Likewise it apparenlty is not possible to import a gedcom and photos from Family Tree Builder and have the result be an editable online tree with editable photos that have all the photo associations and tags maintained. Furthermore, text formatting in biographies and notes seems to get messed up when moving between MyHeritage online and FTB.
MyHeritage is a very nice way to get information into family trees, but one must be prepared to do prior work over and over again in certain key instances.
